Phoenix Sky Harbor Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 121 reviews
3/10
No Skytrax Rating
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9/10

"an extremely pleasant experience"

(United States)

Trip Verified | Based in Phoenix, I often have to travel through both Terminals and it is an extremely pleasant experience, specifically when compared to many other airports in the US and abroad, It can get a little crowded specifically in winter but with Clear and TSA Pre I never spent more than 5 min waiting for Security. Facilities are clean, including brand new Terminal 3 and there are amazing food options. There is nothing I can complain about outside of the lack of International flight options with only 1 daily destination to Europe and None to Asia … a shame for an airport serving more than 40 million passengers per year!
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"I am truly sorry I bothered you"

(United States)

Not Verified | Of the 5 service employees we encountered, only one was cordial and she was on her break. All the others were short and talked down as if they didn't want to be bothered. Bought food and asked for some napkins and was given only one for the two of us. I am truly sorry I bothered you.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"It is absolutely filthy"

(United States)

Not Verified | I fly out and into this terminal many times throughout the year visiting family. It would be nice if the terminal was kept clean in terms of the floor and the garbage. It is absolutely filthy tonight
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"What is going on in Phoenix?"

(United States)

Not Verified | The most crowded, chaotic, and hectic airport I've ever been to. Poor foot traffic flow, not nearly enough seating, rude vendor employees. What is going on in Phoenix?
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
5/10

"It was violent and just a horrible experience"

(United States)

Not Verified | I was picking my son up on June 8th flew him out to help him recover from surgery. The flight attendants were great, just wonderful at helping him in his wheelchair but as we (my daughter was driving) pulled up to terminal 4 a male employee directing traffic began screaming at me to keep moving. I brought my daughter to do just that while I went in and wheeled him out. I was sincerely just trying to ask him a question and he refused to look at me or acknowledge me just kept screaming. It was violent and just a horrible experience. I really just had to share that with someone. What an obscene way for this airport to do business.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the airport was filthy"

(United States)

Not Verified | Most unfriendly airport ever! TSA were rude and spoke very condescendingly, like we were animals being herded! All the food vendors were rude and never said thank you, acted like we owed them. Inside the airport was filthy! Looked like the maintenance and janitorial crew went on strike! Ticket counters for Alaska Airlines were very friendly. I saw signs in the airport saying it was a friendly airport. It's a lie!
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never had a worse airport experience"

(United States)

Trip Verified | I have never had a worse airport experience. Never have I been treated so rude by airport employees and I fly monthly with my toddler. From TSA agents to the delta desk agent the were extremely inconsiderate and unhelpful to my small family. Usually the airport is a breeze for us but I will definitely avoid flying out of this airport in the future. And to top it all off there was someone openly watching porn and commenting on in in the terminal in front of children. I was mortified.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not nearly enough seating"

(United States)

Trip Verified | Bathrooms are filthy. There's not nearly enough seating for passengers and corridors are lined with people sitting on the floor. 1/2 of the restaurants are closed for no reason at all. And get this- you can't go to a restaurant bar before standing in a wait line. Everything is done wrong. Whoever is managing this airport needs to be replaced.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this was just too much"

(United States)

Not Verified | Flew out of Phoenix terminal 3 3/27/22. The bathrooms were horribly dirty. No toilet paper in over half the stalls in the women's concourse E bathrooms. There was debris all over the floors, and the trash was overflowing. It was disgusting. I fly almost weekly and let a lot go but this was just too much.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
2/10

"I feel service can be improved"

(United States)

Not Verified | So first time in a while that I've been to this airport. I got a little turned around and looked everywhere for someone to help, unfortunately everyone ignored me. Finally I went up to a desk and asked the lady attending the Hawaii desk and asked my question. She treated me rather rudely and cold. Don't usually leave reviews unless I feel service can be improved and I think it should be. Also have an anonymous tip line, it makes it easier.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no