Penang Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
4/10
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3/10

Penang Airport customer review

Used the airport in July 09. Arrived from Singapore from Tiger Airways. Arrival hall was slightly older compared to the departure hall. Arrival has Kenny Rogers outlet and a ice cream parlour. Used the taxi service at the arrival hall (prepaid from counter) it cost us M$38 to Gurney Hotel. There is no meter in Penang taxis! So got to bargain before entering the taxis. Departure hall is newer has a fish tank that my daughter likes. There is a Coffee Bean and a Mac outlet for dep passengers - not as crowded as compared to KLCC. Money chargers can be found in the terminals offering good exchange rates (as compared to Bali airport). Baby changing rooms in the dep hall is a joke. Its a small room with a old pillow and a old dirty looking mat on a table. No soap/tissues/paper towels provided. There are a no of duty free shops prices are more expensive than Singapore Changi/Budget terminal. A number of seats can be found in the dep hall while awaiting for flights back to Sin. Was informed that there is plans of a budget terminal in Penang on the way.
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Penang Airport customer review

It is perfectly situated by seaside where one can easily enjoy the scenic view of straits of Malacca and sun setting and rising. Though the exterior of the airport seems old it fully portrays the history of Penang. Old but nicely kept airport gives passengers (at least me) the feeling of home. No hazards no air pollution nice seaside view nice ground staff cool air short distance to immigration and arrival hall simple baggage claim nice blue tone quiet atmosphere etc.
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Penang Airport customer review

When the aircraft touched down on the airport my first impression was that the airport was very OLD. There is only one runway and one small terminal to cater to international and domestic flights. Once the aircraft is docked at the terminal the passengers used the aerobridge (all flights regardless of international and domestic) to enter the terminal. The terminal is split into two sections which are the international and domestic sections. The state of the restrooms are very appalling. There are some small cafeteria and duty-free shops when one moves along the terminal but most of the items sold there are not too appealing. If you wish to purchase some items found in Penang only the airport is a good place to buy as they are stocked up with many authentic Malaysian goodies. The third level is where the airline lounges are. As I flew SIA and MAS in first and business class before I got the chance to use the lounges. The MAS lounge is beautiful and one should try it. It is situated looking towards the runway so you can see the different aircrafts when landing or take- off. The SIA lounge is a little dark and quiet but is still a good place to rest. On my return flight check-in was average. The staff were not grumpy but also not outstanding. There is only a small area to check-in. Regardless of the state of the terminal I still liked the airport a lot. It has the same magical feeling as when in the city of Penang.
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