"Would not recommend this airport"
Sam Smith (United Kingdom)
Not Verified | I was with my family as one of the last ones coming to the border check but by the time we got to the front of the queue, everyone had gone. Now we could have gone through with out doing the necessary security checks but we waited for someone to show up, which after searching for about 20 minutes we finally got someone to do the passport checks, only to be met by disdain and just a could not care attitude from the staff. Would not recommend this airport if you need to go to Malaysia.
Experience At Airport | Arrival Only |
Date Visit | February 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
“Terrible immigration officers”
Kai yang Thum (Singapore)
Not Verified | Terrible immigration officers, there was no queue at all, and several officers were in the counter with lights flashed as “red”. No counters were in green and I was the first in line. I walk to the officer to ask if he can stamp my passport. He was frustrated and told me that I should wait till a counter turned green. I was already at the queue waiting for sometime.
Experience At Airport | Departure Only |
Date Visit | December 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Waited 3 hrs+ to clear customs"
J Teo (Singapore)
Not Verified | Horrible! Waited 3 hrs+ to clear customs. Poorly organised and no one was their to take charge. Reflects badly on the airport and customs management. Will definitely not return to Penang anytime soon
Experience At Airport | Arrival Only |
Date Visit | December 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Poorly managed airport"
M Fazdhli Hassan (Malaysia)
Not Verified | Poorly managed airport. Very crowded due to the small building. Dirty and inefficient toilets. Poor immigration services (arrival) and may take hours for foreigner to clear. This is an embarrassment to Malaysia.
Experience At Airport | Arrival and Departure |
Date Visit | December 2022 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"overall cleanliness of seats poor
Vinayak Satapute (Singapore)
Not Verified | I found the overall cleanliness of seats poor. Food residue, tissues, hair strands lying in between the seats adding to discomfort. My 2 year old son trying to collect those waste left in there while he was playful. I informed airline staff about it and they asked me to give a feedback directly via google searching it. Kindly keep the seating place clean given the newborn and children can travel safe.
Experience At Airport | Arrival and Departure |
Date Visit | August 2022 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Recommended | no |
"staff was very rude"
Poh Ling Yaw (Singapore)
Not Verified | The staff was very rude and doesn’t even know important information to guide the customers. I asked her which queue is the economy class she called me to go business class lane then later she call me to go economy class lane - she kept on calling me to go here and there and I was frustrated. I suggest to the airport have more training for the staffs and especially learn more courtesy to customers. Hope you’re improve on your service
Experience At Airport | Departure Only |
Date Visit | September 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"we were so disappointed by his actions"
T Lee (Australia)
✅ Trip Verified | I would like to make a complaint about my experience at the departure gate. I had myself and my husband traveling together and we only have one AirAsia mobile app which contains our AirAsia boarding passes. The male officer wouldn’t let us pass the departure gate as he claims we had to use 2 different mobiles to show the tickets and he stated it is the airline’s policy. I was so surprised as we have been traveling across Malaysia and have been using the same app as my husband didn’t have the app on his mobile. The male officer also took a photo of my passport, then I told him I would make a complaint and took a photo of his name tag. But then he took a photo of me and my husband. I guess I would never be welcome back to this country, but never mind, we were so disappointed by his actions.
Experience At Airport | Departure Only |
Date Visit | August 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"smell the cigarette smoke"
Abd Shukor Abd Hamid (Malaysia)
✅ Trip Verified | I frequented Penang Airport on business functions. As one arrive the hall gate B7 one could not help smell the cigarette smoke from the smoking room nearby Gates. I would recommend an airtight double door to the area or improve the intake/discharge ventilation fan or better still no smoking area in the waiting hall
Experience At Airport | Arrival and Departure |
Date Visit | June 2019 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Departure is less comfortable"
19 reviews Francis Wong (Hong Kong)
✅ Trip Verified | This is considered large considered it's mainly used as a domestic airport, with a few airlines that fly here from other International destinations such as Taiwan, China, Hong Kong and Indonesia etc. Arrival is a bliss, due to the small amount of international traffic, one gets pass immigration and custom fairly quickly. Departure, however, is a less comfortable experience. Due to the heavy traffic from budget airlines passengers, the airport is very busy and long queues are everywhere. Getting pass immigration is also takes a fair bit of time. For those who flies budget airlines, DO arrive earlier and give ample time.
Experience At Airport | Arrival and Departure |
Date Visit | April 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"good quality and ambiance"
Ziham Zawawi Mazlan (Malaysia)
✅ Trip Verified | My first experience with this airport was in 2012 and now in 2019 it happened to be my next experience with this airport. In overall, good quality and ambiance for international but not so big airport. Can improve better.
Experience At Airport | Departure Only |
Date Visit | March 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |