❎ Not Verified
| Generally speaking its not a bad airport at all. Has all the facilities etc.. Some things could be better. In particular what really needs to be addressed is the behaviour of Immigration staff. I have travelled a lot as an airline pilot and then after I retired I estimate I have been to 40 countries so far, and nowhere else I have experienced such rude, inept and arrogant immigration staff. I'm generalising of course because I am sure many do their job very well. Over the past couple of years or so I been visiting Penang frequently as I am interested in the MM2H scheme. Its a big decision so frequent visits are required so as to be sure Penang is the place to live and it also takes time to look at suitable properties to purchase. It has been on these frequent visits that I have been unlucky to encounter these rude officials. They seem to think that if a visitor is coming in for a 90 day visa and leaving the country for 2 weeks and returning again, the visitor is breaking the law. As I mentioned earlier, I need time in Penang to look for a property to purchase as I have applied for the MM2H scheme. In addition immigration officers are not really aware of the workings of the MM2H scheme. I produced a letter of approval from my agents in Penang and the immigration officer said he did not know of any agent by that name. When shown on the internet he wasn't interested. Instead he wanted me to go to Putra Jaya in KL, and get a copy of approval from the immigration department with an official letter head. It does not work like that. So instead of a 90 day visa, I got a 7 day visa, which is a huge waste of time and money for me. Please train your Immigration officials to be respectful, professional and empathic. Remind them that we are tourists, and also make them familiar with the MM2h scheme. We are the same tourists that the government spends millions of dollars a year attracting to Malaysia. Tourism is big business, creating jobs and opportunities for the locals. We are not criminals. Treat us with respect and we will come back, disrespect us and we will not return. I was so badly treated I cancelled my application for MM2H the next day.