Penang Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 49 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"Would not recommend this airport"

(United Kingdom)

Not Verified | I was with my family as one of the last ones coming to the border check but by the time we got to the front of the queue, everyone had gone. Now we could have gone through with out doing the necessary security checks but we waited for someone to show up, which after searching for about 20 minutes we finally got someone to do the passport checks, only to be met by disdain and just a could not care attitude from the staff. Would not recommend this airport if you need to go to Malaysia.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

“Terrible immigration officers”

(Singapore)

Not Verified | Terrible immigration officers, there was no queue at all, and several officers were in the counter with lights flashed as “red”. No counters were in green and I was the first in line. I walk to the officer to ask if he can stamp my passport. He was frustrated and told me that I should wait till a counter turned green. I was already at the queue waiting for sometime.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Waited 3 hrs+ to clear customs"

(Singapore)

Not Verified | Horrible! Waited 3 hrs+ to clear customs. Poorly organised and no one was their to take charge. Reflects badly on the airport and customs management. Will definitely not return to Penang anytime soon
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Poorly managed airport"

(Malaysia)

Not Verified | Poorly managed airport. Very crowded due to the small building. Dirty and inefficient toilets. Poor immigration services (arrival) and may take hours for foreigner to clear. This is an embarrassment to Malaysia.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"overall cleanliness of seats poor

(Singapore)

Not Verified | I found the overall cleanliness of seats poor. Food residue, tissues, hair strands lying in between the seats adding to discomfort. My 2 year old son trying to collect those waste left in there while he was playful. I informed airline staff about it and they asked me to give a feedback directly via google searching it. Kindly keep the seating place clean given the newborn and children can travel safe.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"staff was very rude"

(Singapore)

Not Verified | The staff was very rude and doesn’t even know important information to guide the customers. I asked her which queue is the economy class she called me to go business class lane then later she call me to go economy class lane - she kept on calling me to go here and there and I was frustrated. I suggest to the airport have more training for the staffs and especially learn more courtesy to customers. Hope you’re improve on your service
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"we were so disappointed by his actions"

(Australia)

Trip Verified | I would like to make a complaint about my experience at the departure gate. I had myself and my husband traveling together and we only have one AirAsia mobile app which contains our AirAsia boarding passes. The male officer wouldn’t let us pass the departure gate as he claims we had to use 2 different mobiles to show the tickets and he stated it is the airline’s policy. I was so surprised as we have been traveling across Malaysia and have been using the same app as my husband didn’t have the app on his mobile. The male officer also took a photo of my passport, then I told him I would make a complaint and took a photo of his name tag. But then he took a photo of me and my husband. I guess I would never be welcome back to this country, but never mind, we were so disappointed by his actions.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"smell the cigarette smoke"

(Malaysia)

Trip Verified | I frequented Penang Airport on business functions. As one arrive the hall gate B7 one could not help smell the cigarette smoke from the smoking room nearby Gates. I would recommend an airtight double door to the area or improve the intake/discharge ventilation fan or better still no smoking area in the waiting hall
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Departure is less comfortable"

(Hong Kong)

Trip Verified | This is considered large considered it's mainly used as a domestic airport, with a few airlines that fly here from other International destinations such as Taiwan, China, Hong Kong and Indonesia etc. Arrival is a bliss, due to the small amount of international traffic, one gets pass immigration and custom fairly quickly. Departure, however, is a less comfortable experience. Due to the heavy traffic from budget airlines passengers, the airport is very busy and long queues are everywhere. Getting pass immigration is also takes a fair bit of time. For those who flies budget airlines, DO arrive earlier and give ample time.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"good quality and ambiance"

(Malaysia)

Trip Verified | My first experience with this airport was in 2012 and now in 2019 it happened to be my next experience with this airport. In overall, good quality and ambiance for international but not so big airport. Can improve better.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1 to 10 of 49 Reviews