Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 803 reviews
3/10
4 star Skytrax Rating
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1/10

"lack of proper signage"

(Denmark)

Trip Verified | We were in transit on a Sunday night in January (arriving into Terminal 2 and connecting from Terminal 1) and absolutely everything proved an obstacle. The first flight was slightly delayed and we knew that we didn't have time to be too slow, and had to change terminal to catch our connecting flight. This included a train ride and a trip by bus. The layout of the airport is pretty bad, but the real problem is the lack of proper signage and the rudeness of the airport staff. We tried several times to ask for directions, but were met with shrugs, "not my job", no English. We were sent through 3 security checks. We ran but to no avail. The gate closed before we got there, and the staff said that they couldn't help us and left. We had to spend the night in the airport with overpriced vending machines.
Experience At AirportTransit
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"disorganized and poorly laid out"

(United States)

Trip Verified | It is disorganized and poorly laid out. Signage is contradictory and confusing. Do not attempt to get a ride share from the airport, it is nearly impossible. Following the detailed ride share directions to the pickup area will not yield a positive result. The food options are abysmal and overpriced. The airport layout is so random and lacking cohesiveness that it’s absurdly easy to miss connecting flights. Security was a mess and you could expect it to take much longer than it should. Also expect to have hand baggage weighed. Even the WiFi sucks.
Experience At AirportArrival and Departure
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"fewer options for proper food"

(Panama)

Not Verified | This was probably one of the worst airports I’ve experienced in terms of organization. The issues started with the luggage drop-off process, which took us 1.5 hours. We had to navigate multiple queues and deal with belt malfunctions that brought the line to a complete standstill for a significant amount of time. Before security, something I’ve never encountered before—they weighed our carry-on luggage. If your bag was even a few kilograms over the limit, you were required to check it in. In our case, this could have easily been avoided since our checked luggage was under the 23kg allowance. It felt unnecessary and poorly communicated. The queues for passport control and security were long and tedious, though I suppose this is typical of large international airports. Still, the overall lack of efficiency made it even more frustrating. After all the stressful queues and delays, you’d hope for a chance to relax and grab a decent meal. Unfortunately, the airport offered very few places to sit down and even fewer options for proper food. Most eateries were limited to snacks, and there were almost no places to enjoy a real meal. I’ve traveled through many airports, and this was one of the poorest in terms of seating and dining choices. Overall, the lack of organization, poor communication, and subpar facilities made this one of the most frustrating airport experiences I’ve ever had.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport experience"

(United States)

Not Verified | By far the worst airport experience I have ever had. I will avoid this airport in the future at all costs. On my way to Bangkok I nearly missed my connecting flight because of all the chaos at every checkpoint. The signage is terrible and just trying to find your way around is a nightmare. On my way back to the States I unfortunately had a 16 hour layover here and paid $220 for a closet with a bed in it at the airport yotel (hotel). The food selection was no better with only 4 or 5 restaurants, if you can call them that. 3 of them all had the same pre-packaged, soggy sandwiches. I honestly don't see how a city as popular for travel as Paris could have such a terrible airport. I will fly through Amsterdam next time and take my chances!
Experience At AirportTransit
Date VisitDecember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Don’t trust the signs"

(Norway)

Trip Verified | We arrived into the non-Schengen area of 2G and left the plane at 11.35am, which was a late arrival. We had to catch the flight to Oslo from 2B/2D (D68) at 12.15pm. Based on our experience, it is normally possible to make such connection in other big airports (e.g. Heathrow, Frankfurt, Schiphol) if you follow signs, walk fast and make an effort to skip lines at the passport control / security using short connection as an excuse. The 2B/2D transfer signs in 2G quickly brought us to the security check and then onto a shuttle bus, which took us on a 30-minute journey with the following itinerary 2G-2A/2C-Terminal 1 and finally 2B/2D. When we left the shuttle bus, we still had hopes, but our optimism started to fade when signs guided us to the second security check after the border control. In the end, we had made it to the gate by 12.20pm (it had closed 2-3 minutes prior to that) and missed the flight. It would have taken us up to 70-75 rather than 45 minutes with normal walking pace and no cheating in the lines. Now, the most important thing: 2A-2F are all connected by pedestrian corridors, which would allow you to both skip the ridiculous shuttle bus journey and reduce the number of security checks to one. If you walk fast, you will then make the connection. Having said that, you will never figure it out unless you are very familiar with CDG. Don’t repeat out error. Don’t trust the signs.
Experience At AirportTransit
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"fairly fast and efficient"

(Ireland)

Not Verified | Transited twice in November, without problems. Signage is good, distances are large even within terminal 2e No problems either time, though timings were circa an hour and a half Security check each time, but fairly fast and efficient
Experience At AirportTransit
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

"clean and well looked after"

(Germany)

Trip Verified | Used T1 this time for both departure and arrival. I fancy this strange facility with flavor of 70-s after its recent refurbishment. Overall clean and well looked after, with all lifts and escalators and travelators working, with meaningful food options, bearable security queues and convenient transportation access via bus and monorail, it does the job and does not irritate. Well done.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"met with utter chaos"

(United Kingdom)

Trip Verified | I can't believe the absolute nightmare I just endured at CDG Airport! I arrived a whopping 3.5 hours early for my flight, checked in without a hitch, and then made my way to customs immigration, only to be met with utter chaos. The lines were insane—thousands of people from all over the world jammed into a disorganized mess. At one point, there were only TWO customs agents on duty! Are you kidding me?! The so-called "customer service" people were running around trying to manage the queues, but it was all a pathetic display of incompetence. I've traveled by air for over 20 years and have never seen anything as ridiculous as what I witnessed at CDG. This airport is supposed to be modern and efficient, but it was anything but! The organization was a complete joke, and the customer service team couldn't have been more useless if they tried. I barely made my flight with just 10 minutes to spare, while countless others were left stranded, missing their connections. And to top it all off, I watched the staff LAUGHING at the mayhem around them, like it was some kind of twisted joke! Oh, and let's not forget about my arrival—another hour wasted at passport control with hardly any staff on duty! I can't stress this enough: DO NOT transfer through this airport if you can avoid it! My flight on November 12 from GDG to Manchester was ruined by this disaster, and I will NEVER forget it!
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I will avoid this airport"

(Sweden)

Not Verified | The RER to the airport is overcrowded. And when you arrive to the airport the staff has no idea where you can go. They are very polite but don't know how to advise you where to go. When you eventually find the way by yourself you are going to security. The staff is yelling to you to do that and suddenly yell to you to do something else. When you finally get through security it's quite ok and like any other airport. I will avoid this airport at any price.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"slow security service"

(United States)

Not Verified | Horrible, slow security service. Very unorganized. Huge lines even for Sky priority. Rude personal. We arrived 3 hours before the flight and barely made it.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no