Paphos Airport

Not Verified | Small airport totally unfit for purpose when you consider the amount of pepple passing through. Had 2 desks open. Waited until the queue reached Paphos harbour (joke) before they opened a third. All in all over an hour of standing until we got through. The eateries were all overcrowded with limited seating. The info screens were very few and so small they were almost unreadable without a telescope. Then we were sent through a gate to wait in a holding area in 38 degree heat for 35 minutes whereas we could have stayed in the cool. All in all poor experience. Would give it no stars if possible

strong>Not Verified | Departure obviously embarrassing. Disgraceful! Workers need a sacking did nothing wouldn’t answer questions made us wait for 7 hours to then cancel our flight when they knew it wouldn’t be going into the air. To then have the audacity to leave straight away and go to the smoking area to laugh and joke like they haven’t just ruined hundreds of people’s plans. Outrageous will never be flying from Phaphos ever again. Wish I had the names of the ludicrous deluded staff that were as useful as a water paper towel stuck to the toilet ceiling. After they cancelled our flight tonight they then told us to wait another hour to see the next steps I.e hotel we would be sent to. Left with no food no water. Waiting for this service was like waiting for grass to grow in a desert. Had more chance of finding water in the Sahara then finding any useful information from the incompetent staff.

✅ Trip Verified | A simply awful experience and not what you expect from a popular tourist destination. The staff are miserable, rude and unhelpful. A more unpleasant bunch of people it would be hard to imagine; do they train them that way or are they specially selected for their negative, hostile attitude? All in all it’s a great shame as Cyprus is a wonderful place to visit or live and this lack of humanity and friendliness in people who are supposed to be ambassadors for the country will inevitably sour the whole Cypriot experience for many. Apart from all that the food is dull and like everything else at the airport (apart from parking) horribly overpriced. Items from “Duty Free” are actually much more expensive than in local shops; for instance, a bottle of Methy wine is €16 in Phillipos in Coral Bay and €26 at the airport, Toblerone is €4.99 in Phil’s and €11 at the airport. Not good enough!!

✅ Trip Verified | After 6 wonderful weeks in Cyprus, my husband and I flew back home to Tallinn. As this was our 3rd trip to Cyprus, we were well prepared and everything went quite smoothly until we arrived at security. I happily greeted the staff in English and began placing my things on the conveyor belt. A middle-aged male security guard approached me and began to make his demands in Russian. I can understand Russian, but my English is significantly better, especially after 6 weeks in an English-speaking environment. I asked him to speak to me in English because I have already answered him three times in English and I don't speak Russian. The official got angry at this and said in Russian that you are taught Russian at school in Estonia (in fact, the first foreign language in Estonian schools has been English for 30 years) and that the Russian language is not to blame (in what, he didn't specify). I told him that he was attacking me by talking like that. Then he turned to my husband, still in Russian, that they usually call the police in such cases. My husband silently listened to the threat and we managed to leave. I really didn't know that I had to learn Russian to pass the security check at Paphos Airport.

✅ Trip Verified | I wasn't very impressed by the staff. The two woman on duty did not appear to be helping visitors much. Several of us didn't know which queue to join to go through passport control. When I finally got there, it was like 20 questions. They made me feel like a criminal. "Is this your first time in Cyprus?", "Do you have house here?", "Where were you in 2009?" As if anyone can remember that! I assured them it was my first visit to the island. After some discussion between two if them, they eventually stamped my passport and one of them slammed it down onto the counter. I know they have to do their job, but it wasn't very welcoming and they didn't have to be so rude!

Not Verified | Bad service, very small airport with a lot of travellers, overcrowded, I don't recommend it, prefer to travel from Larnaca.

✅ Trip Verified | On the morning of 04 April 2023 I transferred through a sweltering hot Paphos Airport on my from Amman to Athens. There was no electricity at the airport, as a result the airconditioning did not work. Because there was no electricity, the ticket scanners after check-in malfunctioned and a very rude lady opened a gate for me after interrogating me, my boarding pass and my passport as if she was the border patrol official. Hundreds of people trapped in a sweltering hot airport building which, at best, resembles a garden shed the size of a football field. The business class lounge was not open and the corner where it is is located at stinking of sewage because it is situated next to the toilets. No coffee available and no working credit card machines at any of the restaurants. Long queues as people rummaged through their handbags for coins to pay cash at the cashiers. I settled for a lukewarm cold drink. And of course there is always that one airport employee that makes you feel as if they are doing you a favour. Thumbs up though for the new biometric scanners at immigration. Five stars for the efficient immigration staff. One star for the overall experience. Use this airport only in case of an emergency.

Not Verified | There were several very rude staff at the ticket barrier, where most of us passengers were having trouble getting our tickets to scan successfully. They hung back, didn't offer assistance even though it was obvious there was a scanning issue and when help was requested, barked at us like we were the most stupid people in the world. If anyone is using this airport, seemingly you have to hover your ticket bar code above the scanner rather than place it directly on it (not that this is remotely clear). The staff are rude people who seem to hate their jobs and hate customers. They shouldn't be public-facing. Terrible customer relations and service. Unhelpful, impatient and rude. Other than that, the airport is small and unhectic in the quiet season, so quite pleasant.

✅ Trip Verified | The lack of organisation and laid back attitude of staff at this airport is letting the whole of the holiday industry down in this area. After touch down last night we were through customs and waiting for our luggage within 15 minutes. It took another hour for our luggage to arrive on the carousel! Two of the carousels were working but neither of them had the correct flight numbers on so you were not sure where your luggage was coming from! Our flight number never came up on either carousel. There were was one member of staff trying to assist handicapped passengers and that was the only staff member I saw. This was a very frustrating start to a 2 week holiday. The holiday industry in this area is relying on the staff and organisation of this airport to survive. At the moment it is giving a very poor impression of the island.

✅ Trip Verified | Very rude and ignorant staff. Security check as gestapo. No brain activity just rules. No advice to solve situation. They litter by throwing beverages from luggage instead of letting owners to drink it. They threw away a tool that was already secure checked by other airports etc.. No way to see that airport again.