✅ Verified Review
| We arrived back from Paphos Airport, late last night, and we’re still aching, as a result of the interminable length of time it took us to eventually reach the departure lounge. It seems like the airport has lapsed back into the chaos of a few years ago. In fact, I would even go so far as to say it has become worse, a situation I wouldn’t have thought possible! We’d lived in hope that things had finally improved at Paphos Airport, having had a brilliant and quick check-in when we were there, earlier this year, in April. Unfortunately, this is not the case. On our arrival, at the airport, we were met with a long queue, outside the terminal building. Our hearts sank even further when we finally entered the building, to be met with a throng of people which must have numbered in thousands, given the number of Tui flights leaving, at similar times. It was utter chaos and begs the question as to why Tui doesn’t use Larnaca Airport, a bit more, in the winter months, as many of the people we spoke with had been staying in Limassol or disembarking a Tui cruise ship there. It was also a more efficient service when each check-in desk was designated a particular destination e.g, Cardiff, Manchester and so on. Now, everyone is just thrown into one enormous mass, not great for security or health and safety, I thought to myself, as I stood there getting hotter by the minute. I only spotted three Tui reps - nice enough young ladies but rather inept, to say the least. At least, one of them tried to offer sweets to people still on the periphery of the queue. When one man started to complain that he’d prefer not to queue than have a sweet, she flippantly replied ‘Queue and chew’. All very well, perhaps when you’re in your mid-20s but not so great if you are a retired couple or someone with health problems. Having got out of one enormous queue, you are then greeted by two more, as you make your laboured way through security, By now, it was obvious people were heartily fed up. Some tempers were starting to fray and some were intent on cheating the queue. Thankfully, these people were few in number. Eventually, we made it to passport checks and we were finally in the departure lounge where chaos once more ruled the day, as a result of the huge numbers of people trying to make their way to their respective gates. And, yes, there were long queues here, too, as we had to wait for the buses to take us to our plane. It seems to me that Tui and airport management need to sit down and talk. There are too many Tui planes departing the airport at similar times. This inevitably leads to overcrowding. The check-in staff are very efficient but have to deal with unacceptably high volumes of people, all at one time. Airport management also needs to review how it deals with all of this because it is more than obvious it’s not coping. Tui reps could also do with some further training on customer care, as they seemed to be failing in this instance. However, I do recognise that theirs wasn’t an easy task to manage. Such situations will undoubtedly lead to some holiday makers giving Cyprus and Paphos Airport a miss, in the future. This is such a shame. We have been visiting the island for over twenty years. It’s a wonderful place with such lovely people and has many excellent hotels. We are fairly well-travelled but nowhere have we met with the chaos of Paphos Airport. Surely, someone needs to take charge of this awful mess and restore Paphos Airport to its former glory.