Oslo Airport

Not Verified | Horrible experience with airport employees. We were in line for customs it was very long and we were worried we would miss our flight to Stockholm (which we did). I pleaded with them telling them we may miss our flight can you do something - they did not show any empathy. She said so is everyone else. She said it from a distance and did not bother to come over to where I was standing. The lack of customer service offered by the the airport employees and Norwegian Air made for a horrendous experience. Avoid if at all possible.

Not Verified | Big, modern yet dirty airport. Nothing very shocking but you can see little attention is given to the overall cleanliness of the place, especially in the evening: food leftovers and old marks on the floors near the seating areas, abandoned empty bottles and cups, used napkins left on or below the seating. similar situation in the stinky toilets. You can just tell there no intensive cleaning program being run throughout the day. This is surprising for such a busy airport, and does not give a good impression of the place. I have stayed for 4 hours at the airport and haven’t crossed any cleaning team.

Not Verified | I got disrespectful treatment of the security personnel, dirty restrooms that was not cleaned in ages and the paper towels were all over the place. Expensive and nowhere to charge your phone. This is the third time I'm transferring in Oslo, and I'll do what I can to avoid it in the future.

Not Verified | Oslo airport was huge for the size of the city. It was a calm, silent, spacious, clean airport, cooperative staff, technological and efficient. There are several shops and bathrooms all over the place.

Not Verified | The airport is just comfortable in size, very good signage and with excellent tax free offer. Coffee shops and restaurants are everywhere but on half operation because of the pandemic. The security check is thorough and you must give 1-1.5 hours to go to the gate specially if you are going to pass the passport control.

✅ Trip Verified | Extremely rude staff, uninterested at answering questions at check in, unable to label through luggage within the same airline alliance, screaming staff at security check which was almost without passengers so no reason for stress at all. The architecture is nice but organization and staff are simply rude, uninterested in passenger service and for EU standards a shame.

Not Verified | Awful organisation. Passport control took over 2 hours to get through even though it was for only two flights, the queue was not big at all, the staff were just slow and useless, I assume getting paid overtime and being purposely slow to drag the time out. Then it took over 1hr 30 mins on check in desks for the return flights, we knew some people that missed their flight because of this. The staff were totally useless and unaccountable for their actions. Not very Norwegian at all.

✅ Trip Verified | Concerning Corona: On arrival several hundred passengers were herded into a confined space for about an hour waiting for the corona check. The information provided was out of date and confusing. This is not a good way to prevent Corona! Chaotic situation. Only use this airport if you must.

✅ Trip Verified | The airport is looking good, but the signage is not clear! The staff is unfriendly and not helpful. In spite of my early arriving (3 hours before boarding) they were not able to let me arrive by the gate over closing time. Making problems about my bike. I was agreeing with KLM to take it in a special cover. They didn't want that and came with a box that was too small. Another box and not big enough again. They were destructing my bike to get it in the small box. After that giving me a simple roll of tape to tape the box. A very frustrating experience!

Not Verified | Nice architecture. Nice smell. Extremely unpleasant personnel that tries to make passengers pay for overweight hand luggage even if it is within the regulations. Extraordinary unfriendly and insulting police that checks passports upon arrival at the jet bridge; waiting time half an hour in the cold jetbridge although I arrived from a Schengen country and most were EU or Norwegian citizens. Sometimes long queues at the security check, some staff is friendly though. No fast lane or lounge for Miles&More frequent travellers. Luggage takes ages to arrive