Orlando Airport

Not Verified | I have been travelling to Orlando for over 25 years for vacation and work, and over the last 9 months this immigration situation has gone from bad to appalling. You arrive after 9.5 hours in the air to go through a small area with no refreshments or bathroom facilities and then you put your passport into the machines getting a ticket which has cleared you for entry. Once out of this area you are the herded by ill informed rude staff to meet the customs officials and get asked the same questions by these people, some of whom are really nice others can be really obnoxious. So you land at 3.30 pm and get your baggage at 6.00 p.m. Not acceptable. Get this new area sorted get your entry system sorted, get your staff trained in customer service. I have been into dozens of US and other country customs area and this is by far the worse.

Not Verified | Wheelchair passengers had to wait 15 extra minutes on the plane before wheelchairs arrived at the gate, even though they wheelchairs had been requested in advance. Then, once we deplaned and had our wheelchairs we had to wait additional time before anyone arrived to push us. OIA needs to revaluate their wheelchair service contractor and demand that they hire additional people and buy more wheelchairs. It's a good thing we didn't have a connecting flight or we could have missed it.

Not Verified | MCO being my home airport is definitely my favorite, but I have many reasons that would put this under favorites for many non-floridians. First of all I am a frequent flyer and with TSA-Pre Check you can zip through security lines here. The airport is organized and although there is a high amount of passenger traffic everything runs smoothly. There are plenty of restaurants and shopping areas as well as an Apple store which is awesome. The airport is super clean and transportation shuttles are everywhere so you will always get to your gate on time. I have almost never experienced delays at this airport even during international departures. There is also great Wi-Fi through out the whole airport. Customer service and staff are calm and helpful and always cheerful! The only thing I would add to this airport is more international gates to increase international traffic. The overall experience is amazing though, so if you ever fly into Florida I recommend Orlando International Airport!

Not Verified | I was very disappointed in the Orlando Airport. The lines are extremely long going through security and the airport employees are very rude, disrespectful and loud. I would never hire any of them to deal with any of my customers. I have been through that airport now three times, and always the same thing. I feel sorry for the first time flyer- it’s an awful place! All they need to do is be nice. If I treated my customers this way I would be fired!

✅ Trip Verified | Worst airport I have come across and totally unacceptable for a destination that relies almost entirely on tourism. It is an unfriendly, tired and ill-prepared airport to arrive in. We were held on the plane for 40 minutes because they had no space for us in the arrival halls and then we had to wait in 'holding pens' for a couple of hours in endlessly long snaking queues standing up. Everyone had arrived at that time from long haul flights, so already exhausted. All the children were crying, there were no seats available for those who needed to sit. Nobody wants to spend three hours getting through the airport when they have travelled so far and then need to travel further to their final destination. The ceilings were all coming apart, everything looked very tired and not fit for purpose. Even an apology over the tannoy system would have been appreciated but there was nothing. Only commands to not use your phone or camera. I would avoid this airport at all costs. Plus the signage throughout is terrible!

✅ Trip Verified | Arrived at MCO on September 27, departed on October 3, with my wife visiting Disneyland. Very tiring airport, as after arrival have to take a shuttle to reach main terminal and then got to go down a level to collect luggage. Collecting luggage is not the easiest task as there is not enough space to wait around the carousel - tends to be busy most of the time due to Disneyland! Fairly warm as well. Signage there is not as clear as in other airports. Got to ask staff for info most of the time. Most staff are polite and try to help. Similar situation for departure, but signage is a bit better. TSA is much more strenuous than in MIA - put me aside for further check because they "found something on my clothing", even though I was wearing just a polo shirt, flip flop no belt and had removed my watch and rings. Then they emptied my carry on and checked my Hersheys chocolate - "Hugs", "Kisses", etc! An airport that makes you feel tired! I would say avoid it if you can!

Not Verified | On our arrival from Paris, we were kept in the airplane for 50 minutes because, we were told, the passport lines were too long and there was not enough space in the passport/customs entry area. When we were finally let out of the plane, we were taken to a holding area, where we waited for another 20 minutes, and because my wife and I had Global Entry, we were allowed to proceed at that point to the passport area. Goodness knows how much longer the other passengers, visitors and US citizens mixed together had to wait before being let into the passport lines, which were long enough that it would have taken at least two hours total from landing for them to enter the country. Once we got to the Global Entry line there were only two machines, and one was out of service. The one machine available did not operate properly for many of those in the line with us and in my case it failed to recognize that I had Global Entry, even though the passport official we finally got to admitted that we did. A disastrous experience overall and a wonder that any foreign visitors arrive in Orlando or US citizens decide to use MCO as their international gateway. We live in the area but are now considering abandoning nonstop overseas flights from Orlando in favor of other gateways.

Not Verified | Worst travel experience of my life. We arrived in Orlando, took around 2 hours to get through immigration with only half of the desks open. We had a family waiting behind us with three young children which included a very young baby. The heat was unbearable, the baby was screaming all the way through, the other children were watching cartoons on their mothers phone in which a security guard told her to put it away as phones were not allowed. The majority of the plane were families with young children and had similar experiences, I had a toddler with me as well. Its an absolutely cruel experience for the little ones. We waited over an hour in a room for our luggage, in which three other flights of people were waiting too. We then had to get a shuttle to the main airport to leave, there was no elevators and I was told by the security guard that I could not go on the escalator with a pram/stroller, I had to drag the pram with a toddler in my arms up the flight of stairs, with two security guards watching happily (I was previously told I would be assisted). A security guard was directing the flock of people through to the shuttle inwhich she had physically pushed my sister in that direction due to it being so over-crowded. In all it took us around 4 hours to get out of the airport, as we waited a silly amount of time to get the rental car out as well. The whole experience was exhausting and cruel, if we decide to visit Orlando again we will definitely be looking at alternative airports.

Not Verified | Well we were warned but wow what a wait! After a long flight into Orlando we disembarked the flight into a corridor and waited and waited and waited. Eventually someone came to get passengers with connecting flights but no explanation. We carried on waiting, the children were tired and thirsty and the corridor was hot. We finally got told that 5 large flights had arrived all at once. I assume this was the schedule and therefore was expected so why could they not either: advise people before they left the plane to be prepared for a wait or have more staff or organise some refreshment in the corridor or even better just advise people of the situation. What was worse was that upon getting the end of the corridor, there was a huge long snaking queue in the customs hall. It took us 3 hours to clear Orlando airport and then we had a 2 hour drive. Never again. I will find another route into South West Florida. Even the Virgin staff looked sympathetic and incredulous at our plight!

Not Verified | Absolutely, beyond a shadow of a doubt, the worst airport I have ever experienced. I travel frequently and am forced to fly to Orlando once per year to go to UFL. I always dread this airport and today is no exception. Long lines, fed up security staff, very few services whilst you wait for your flight. This time I was met by a 3 page waitlist for the lounge and a completely full bar at every single outlet (all 2 of them). Seriously Orlando, get your act together.