Orlando Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 260 reviews
3/10
No Skytrax Rating
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2/10

"Totally unacceptable service"

(United Kingdom)

Not Verified | Upon arrival at Orlando the Customs were excellent and very quick, our luggage arrived very promptly too - we opted to take our luggage on the mono-rail with us and were out of the airport within 45 minutes - excellent service all round. We also Departed on 11th May, the departure was awful, our Virgin Check-in was faultless, the Security was AWFUL, so long and disorganised, its been like this for the last 22 years and never gets any better, very long queues and half the security lanes closed - why! (the staff though are lovely). When we got to the area where we departed from all the food areas were closed (9pm), our flight did not leave until 10.20 - Outback Steak House could not seat us as they only had 1 member of staff working, it was the same for the other outlet. The Duty Free, which is the worst Duty Free I have ever seen, no stock at all also shut at 9pm! If you have flights going out with 100's of people of those flights you should have some outlets open to feed them, the lounges close at 9pm too. Totally unacceptable service.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Restrooms outdated and small"

(United States)

Not Verified | Restrooms outdated and small. Staff is slow and unwilling to help. Security lines can be up to a mile. Limited seating at the gates. Expect to walk a lot navigating terminals and the trams.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"never experienced a new terminal as bad as this"

(United States)

Not Verified | I have never experienced a new terminal as bad as this. You have to walk half a mile up hill to get to baggage claim after a long flight. I saw people stopped and hyperventilating. Then the wait for bags is absurdly long. I am not quite sure if they have more than a few people unloading planes. Then the border patrol guy gave me a lecture on how wonderful Florida is because you don’t pay income tax. I see what not paying income tax does to infrastructure. Then rechecking bags is confusing and unclear. Overall I give the new MCO a D minus.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Marathon walk to bag claim"

(United States)

Trip Verified | As a frequent flyer and Orlando area resident, I was flabbergasted by the impoverished appearance and user unfriendliness of this brand new terminal C. Plain, unadorned beige walls. Shockingly scuffed and marred floors. Crudely finished bathroom floor. Marathon walk to bag claim. It looked like a low bid renovation of a bus terminal. The huge ceiling height and skylights made me wonder about cooling costs. I felt bad for my fellow travelers, walking the long distances after a 10 hour flight, undistracted by color, design, or assistance. I appreciated the airport ambassador who directed us, and the courteous passport control folks. However, I am shocked by this building, and embarrassed for the image of Orlando that it gives to visitors to the City Beautiful.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"new terminal is terrible"

(United States)

Not Verified | The new terminal in Orlando is terrible. Lines are long, service is lacking and rude, the building is very big and confusing. Took almost an hour to get our luggage and then we had to wait another 10+ minutes to get a walker (brought from somewhere else - it was on the same plane). Will not book any MCO flights in the future with any carrier in that terminal.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Wait times are insane"

(United States)

Trip Verified | Wait times are insane. People arriving 2+ hours early were missing flights left and right because security lines were taking more than an hour and 15 minutes. We made our flight with 30 seconds to spare after SPRINTING through the airport.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Our luggage took one hour to arrive"

(United Kingdom)

Not Verified | We arrived at Orlando via Terminal C which is the terminal BA and Aer Lingus to name but two now use for their flights. On arrival we had to go upwards via a sloped incline to arrive at an upper level where a sign indicated how far it was to baggage reclaim (it stated an 8 minute walk). This is not at all accurate for families with small children or for anyone with any sort of mobility issue. There are no moving walkways of any kind or seating prior to arriving into the baggage reclaim area prior to entering immigration/passport control. Our luggage that day took one hour to arrive; this was due to inclement weather and problems with unloading the aircraft. Some of the TSA staff at departures could benefit from more training in customer relations. Airside area is clean and has a few shops and eating places in it prior to arrival at the gate area. Be prepared for a long walk to your flight if your gate for this is at the end of the corridor.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"worst to spend any time in at all"

(United States)

Not Verified | Of all the airports, this is the worst to spend any time in at all. NO working outlets for charging phones or electronics. Restrooms for women require long waits and today was relatively clean, but in the past has not been good at all. Limited food vendors and few choices. I avoid this airport whenever possible and really wish it was traveler friendly. People sitting on the floor because there are not enough seats. Queue lines in the walkway that makes it difficult to move around.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolute worst airport experience"

(United States)

Not Verified | Who designed this monstrosity? This is the absolute worst airport experience I've ever had, and the absolute worst at MCO. We arrived yesterday at Terminal C from a British Air 9-hour flight. We were met with an uphill incline (and we had baggage with us). We are in our 70s and had to stop several times to catch our breath. Besides the steep incline, this is very antiseptic looking. Once I regained my breathing, I thought to myself that if I were a first-time traveler to the United States, I'd want to turn around and go home. Took a long time to get baggage, but we were on a large plane. Our plane arrived early at 6:25 pm, and our ticket said 6:50 arrival. We had family coming to pick us up, and they had to keep circling around. We left Terminal C around 7:30 pm. Absolutely ridiculous. Worst news for me is that I'm scheduled to fly Icelandair in November, and I'll be dreading that arrival for the next several months. Invest a buck or two, people! Install some escalators!
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

Orlando Airport customer review

(United States)

Trip Verified | Everything from parking, lines at ticket counters, security, food kiosks and restaurants are all crowded and severely understaffed. You don’t have time to complete a purchase because the lines are long with usually one employee serving a very long line. Hyatt hotel is overpriced, air conditioning doesn’t work well. Rooms are humid despite being cooler. Sub par all the way around.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no