Newark Airport

✅ Trip Verified | The worst airport or transit location of any kind I have ever been to period. Unhelpful staff watched idly by as myself and other travelers struggled to figure out directions, signage, procedures and hours on our own. Extremely poor seating, especially pre-check in. Not disability or elderly friendly. TSA entrance was not properly labeled and I waited for 3 hours sitting on the floor in the wrong area, along with 5 other travelers before anyone told us TSA was open in another area. Disabled people, the elderly and families with children were treated terribly and not given proper attention or treatment. There is a horrible disconnect between all airport staff and no one knows anything or are withholding info and making fun of travelers. Bathrooms were not maintained with broken doors and bodily fluids everywhere. No proper security or safety measures. No enforcement of Covid-19 protocols with many, many travelers not wearing masks. Will never be traveling here again.

✅ Trip Verified | Was only in Newark for transit, had to go through Secondary Passport check just for having a UK passport even after stating I had not been in the UK for over a year. TSA staff in the passport check room were absolutely vile, not to me personally but I had to see how denigrating they were to other passengers, screaming at them, making fun of them to their faces, laughing out loud every time they would deny someone entry to the US as if they got a thrill from it. Never in my life had I experienced such vile behavior, the abuse of power is very clear. Will avoid at all cost ever having to go through Newark Airport again, the experience was honestly traumatizing. There is a special place in hell for the 3 TSA agents I saw that day in the secondary passport check office.

✅ Trip Verified | I get it. It’s exhausting working with people, but damn! Most of the staff are arrogant and rude! I’m not asking for the staff to have a smile on their face, have some courtesy. I love New Jersey, but this airport sucks!

Not Verified | I travel across the globe and this has to be one of the worst airports for lack of customer service, arrogant and aloof staff and a general staff feeling of I don't care less. What is in the water there? Dirty, escalators out of service, rude employees, crowded and the "restaurant" prices are outrageous. I have seen 3rd world airports where I have been better treated and surrounded by a better atmosphere. What a way to be greeted in the NY area. Someone needs to teach their employees manners and a way to interact with the world that isn't so abrasive and "I don't care attitude. I was totally disgusted with this experience and will try my hardest to avoid this airport at all costs in the future. Now to be fair, the airline staff do not fall into this category but the local folks that have contact with the public need some real work. Perhaps it is a cultural thing here, regardless it isn't comfortable.

Not Verified | This has to be the rudest airport ever. TSA pre paying passengers fair warning, they still make you take your shoes off, empty your backpacks, yell at you in front of your children, remove your belt, and cell phones out of your purses. We were even told “We don’t care if your TSA Pre, remove everything”!! Fly somewhere else.

✅ Trip Verified | I waited for over 1/2 hour for a wheelchair which never came. I then had to walk the length of the terminal and stand in line for security. After that I had to walk to the end of the wing to the last gate. By the time I got to the gate I was doubled over in pain. This is not a handicap friendly airport!

✅ Trip Verified | TSA is by far the worst in the history of all jobs created! Used my wife to train a new hire, I understand they random check bags but, they left her in a room alone for twenty minutes, went through her bags again. She is standing there begging for them to let her get on her flight and the woman from TSA says, I don't care if you miss your flight! You people are by far the most overpaid disrespectful people in all the world!!

Not Verified | 6 or 7 International flights came in all at once. Luggage was lumped on 2 separate carousels. TSA lines were terrible! What social distancing in a pandemic, TSA is rude and unprofessional and need to be fired! I had 10 minutes to my next flight and was detained unnecessarily because I spoke up and told them I was late. I was searched in front of everyone as punishment for saying I was going to be late. Train your staff. I am a seasoned world traveler and to be treated this way is disgusting!

Not Verified | Every time I fly through here it is bad. TSA agents are rude and inconsiderate and treat pro travelers the same as first time flyers. I have global entry with TSA Pre and got yelled at for my laptop. Rather that. Be professional to a business flyer they yelled at me and made me wait even longer. Fly into JFK or LaGuardia.

✅ Trip Verified | I have been travelling for over 25 years. Worst experience of an airport I have ever encountered. The drive in was bad, the TSA employees are rude, and the Security lines are disorganized. Never mind about being TSA approved, it means nothing in this airport. Then there is the walk into the terminal. Federal mandate says you have to wear a mask. They should take a look at the condition of the Filthy common areas. The floors are disgusting, the bathrooms are makeshift bathrooms you would see for the homeless. Nothing is open no lounge no bars. Everyone that works there is either on their phones or just have no intentions of doing anything. Truly a free ride. This place is disgusting. It looks like a Third World holding pen in here.