Mumbai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 262 reviews
4/10
No Skytrax Rating
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1/10

Mumbai Airport customer review

(United States)

The airport looks haggard and old. No proper signs to direct international passengers whether at arrivals or departure terminals. The shuttle service is awful we waited more than 45 mins for a bus to turn up along with scores of other frustrated passengers and then a mad rush ensued. Security check in the international terminal took much longer than usual with multiple security guards barking out orders. This airport is a mockery especially when it is a major port of entry for foreign tourists to India.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Mumbai Airport customer review

(Switzerland)

Impossible to enter the terminal more than 3 hours before flight. Queues to get in. Things went a little bit better inside. Not modern or nice at all but it works.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Mumbai Airport customer review

(United States)

The loading area is extremely crowded. Check-in is average but I was there at midnight. The bathrooms are a problem they smell bad and are poorly maintained. Separating international and domestic airports was not a clever idea those in transit are assured a very slow and painful journey from one to the other. I've been through twice and almost missed my connection in Amsterdam. I knew there was a chance there would be delays and scheduled a long layover.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Mumbai Airport customer review

(United States)

Mumbai air terminals are far from international standards. No internal connection between the international and domestic terminals. The bags need to be checked out and depending on the airline you may have to carry the baggage to the other terminal by yourself in a dingy bus. This bus makes about one trip per hour; and puts you out of the secure area so be prepared to be screened again by the airport security. The domestic terminal has loud shrill announcers on the PA system. Between the loud security-check operations and the loud announcers there is no quiet spot anywhere in this domestic-terminal. If you are flying internationally out of Mumbai airport be prepared for some heavy-duty paper work and lines. Be sure you get hold of all necessary forms to be filled in before lining up for the immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Mumbai Airport customer review

(Philippines)

The airport is under a great deal of renovation airside. If leaving Mumbai International then airside is okay nothing special but compared to such as Manila or even the old Delhi airport its okay. But arriving is terrible especially where the plane is always parked a bus ride from the old/dirty/hot and unpleasant arrival terminal. Immigration does not seem too bad these days but baggage handling is terrible. Long delays several flights may use the same belt even though 3 or four belts are not in use. Flying to Mumbai means that you cannot avoid this airport but be warned and be prepared for delays!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United States)

This one is by far the most terrible airport I've ever set foot in and even in two years of "construction" it continues to be an awful experience. Just pick any aspect of this airport. Anything at all. It is all a miserable experience. Rude security staff disgusting bathrooms dirty terminals and constant terrible smell. With all the corruption that goes on in India I wouldn't be surprised if the new terminal turns out to be just as bad as the existing terminal is.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mumbai Airport customer review

(United States)

Recently visited Mumbai and was pleasantly surprised by my experience for arrival and departure with an infant. Was visiting with my 6 month old daughter so was a bit apprehensive about it. Arrival was a breeze without any queue. Had to wait for an hour for the bags hopefully they improve the baggage handling facilities and remove the hanger ons nearby the baggage claim looking to make money. n departure it was again a pleasant experience with the official letting us the First class line for Immigration because of the infant. Also for infants there is a totally separate counter for security check which allows one to have enough time to security check all the additional items ie strollers ormula and water bottles without being hurried by other people. Had plenty of empty seats in the airport to wait for the flight. Was leaving from Continental flight which leave for Gate 12 which have an additional security check. This process could be improved as after the check the area to wait for the flight is very small and gets filled up with people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(Switzerland)

One of the worst airports in the world. You can't enter the airport terminal before the check- in counter for your flight opens 3 hrs ahead. Therefore you have the choice of standing outside as the few seats are reserved for the "security staff". You are not allowed to sit there! Nevertheless you have the option of entering a "visitor lounge" (which is a part of the terminal that is separated from the terminal by a glass window) for a fee of 60 INR. The are only seats in this lounge. Maybe the airport director needs a new car or house... Once you're inside the airport you have to go through a lengthy check-in procedure. Very few self check in machines. The counters are well staffed but as checking in 3 pax takes +/- 7 minutes you can imagine the mess after that 15 people joined the queue. Once you pass this you have to go through immigration (quite swift) and the pass the lengthy security check. Should you forget to have your luggage tag stamped by the security agent you'll be denied boarding as this stamp is checked again at the gate. Probably some kind of occupational program for police force. Conclusion: plan enough time or choose another gateway to India.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United Kingdom)

The security staff are officious and rude to the point of being abusive. We were charged 2080 rupees for two drinks in the "Buzz bar". The signage is appalling and none of the toilets that I used had a single handbasin that had a water supply so people were washing their hands at the drinking water tap. My boarding pass was checked over and over again by the rudest security staff I have ever encountered. They also have a system whereby your hand luggage must bear a label that is then checked and stamped and marked over and over again so that it is rendered illegible. I would love to visit Goa again but if it means using Mumbai airport I simply will not go. I would advise any traveller to avoid this airport whatever they do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United Kingdom)

If possible avoid the Airport especially on a transit flight. Luggage transfers can be of a worry and known to get misplaced. Smoking is allowed in a certain restaurant however an order from the menu may be required. Some airline lounges are a great relief & the designated airport lounge for the national carriers is not up to the standard. There are other plenty international airports better than Mumbai.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no