Mumbai Airport

The airport overall is good it can do better but is not as bad as the reviews given by others. The airport is very clean and the bathrooms were pleasant. Proper management was evident and the service was great.

Absolute mess. Rude staff baggage handlers asking for money unscientific and repeated checks on baggage overpriced food. Transfer from international to domestic terminus - had to wait for one hour for the bus no responsible person to inform about when the next bus is expected. Been through this airport twice in the last two years and things are no different.

International and domestic - absolute chaos! Cleanliness and safety: 5 (Bathrooms still not to international standards). Passenger flow logistics: 1 Transfer between international and domestic terminals: 0 - it is a joke! Somehow mysteriously everyone reaches where one has to go - only Indian red-tape can make this simple event complex. Flight departure announcements: 1 (Can do without using unnecessary words repeatedly e.g. "wishing happy journey" etc.). Food choice: 2. Food pricing: 2 - overpriced sandwiches and soda. And this is the gateway to India!

Flew from Johannesburg to Hong Kong via Mumbai a few days ago. What a complete and utter disaster! The endless queue to get through security between international flights was enough to make a grown man cry. The chaos and disorganisation was only surpassed by the security staff's inefficiency and general lack of effort. The airport (and indeed Jet Airways) need to seriously consider providing a fast track queue for business class passengers. If your product cannot attract and retain premium passengers your product will fail. With the vast array of choice available for business class flights to Asia there is no reason to endure Mumbai.

Flew Johannesburg to Bangkok via Mumbai and spent 60 mins in a queue. Amazingly disorganized. At the airport I had 8hr wait overnight no ATM no currency exchange. There're both a level up and I was told by airport staff that I "can't go there". Free wi-fi doesn't work. Flew Jet Airways that are ok but I swear it was my last trip with them via Mumbai. I hope they do something about it soon. It's a disgrace.

As plenty have said below complete shambles. Was travelling from Heathrow to Bangkok via Mumbai but still had to queue for 90 minutes to have all my hand luggage scanned. The queues are split into male and female with no organisation. The checks take for ever and you lose sight of your hand luggage for about 5 minutes. Staff are plain rude. I would do anything to avoid using the airport again.

BKK-LHR via BOM. It took a very long time to get from the plane to the terminal antiquated security system that involved being separated from my bags for at least 10 minutes. When I finally caught up with them they were in a heap with everyone else's. I knew I had a long wait and was pleased there was some fairly comfortable seating but the mosquitoes were unbelievable absolutely everywhere and hundreds of them. A really unpleasant experience and I'll avoid this route in the future!

My wife and I had the great misfortune to fly from Delhi to Mumbai arriving in the Domestic Terminal transferring to the International Terminal. Fortunately we had 4 hours between flights and had our luggage checked through to London - we just made it to the connecting flight. In the Domestic Terminal you wait in long lines for busses then it ambles around the airport. I have seen many airports around the world and this was hands down the worst!

Experience at this airport depends very much on when your flight gets there. At peak times its a nightmare compared to other international airports. Attitude of security staff is improving but still far from an acceptable standard. Prices in the terminal are very high. They used to have a public phone to make a free local call but that has now been withdrawn. The wi-fi didn't work. At busy times the narrow exit from the airport gets blocked by a very long queue to what appears to be the sole counter for pre-paid taxis. I could just about cope with this airport but it doesn't do justice to the international city it serves - that said eagerly looking forward to the 'new' terminal being built.

Getting better. The international terminal has undergone extensive reservation. When arriving at 22.30 (before most other international flights arrive) there were no queues and immigration took less than 5 mins. Baggage took another 20 mins to arrive. They have removed all touts and sellers from the outside area which is now much more convenient and empty. Hotel car awaited me just outside the terminal with only a short walk to the garage. Similar experience on departure. No big crowds and efficient check-in passport and security check. BOM now has some shopping facilities and restaurant worthy of an international airport. With all these changes it is now a much more pleasant airport to travel through.