Mumbai Airport

Customer Reviews

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Customer rating from 260 reviews
4/10
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4/10

Mumbai Airport customer review

(United Kingdom)

Jet Airways flights transiting from Singapore - Mumbai - Brussels. I read reviews of the horrific experiences I would encounter in Mumbai so I was weary on arrival. Transit passengers no matter what cabin your travelling in were met at the gate and personally escorted to the transit area. It was peak time at 9pm 5 minute wait to go through a security check then into the terminal. Terminal was very busy but it was peak time still found plenty of places to sit down. Good choice of food outlets reasonable prices all were clean. Free wireless internet throughout the International Terminal. Aesthetically fine Mumbai is not the nicest airport slightly disorganised but renovations are being undertaken. They do another security check at the gate which involves being patted down and having your shoes scanned but nothing to complain about. Use Mumbai to transit if you have don't mind not having the facilities offered by hubs such as Singapore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(United States)

Newark-Mumbai by Continental and Mumbai-Hyderabad by an Air India international flight. After collecting our luggage in Mumbai to reach the departures level we had to push our way through a throng of private and public cabbies beg many a uniformed person each pointing in a different direction walk to the end of the building to find an elevator in a narrow passage where luggage carts could not even turn. Once we reached the departures level the sidewalk was barricaded and we had to walk on the road competing with the traffic! All that with two carts full of luggage and two children. With the privatization the multitudes of walkie- talkie toting personnel of olden days are nowhere to be seen and any information is very hard to come by. We would have walked a couple of miles pushing the carts because of misdirection from various people The less said about the information counter the better. Overall it was a bitter experience and would think hard many times about using this airport in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(Indonesia)

Having travelled alone and also with kids you get preferential treatment when you travel with infants. The airport staff lets you bypass any queue and you get access direct to the boarding lounge. Travelling alone the only hitch is when you are passing security they can be quite rude in speaking and checking your baggage. The boarding hall is a big improvement. Costs of things are quite expensive but decor in departure is quite nice. I'd rate departure poor. Arrival a disaster. As soon as you get off the plane you smell mouldy carpets/ walls . They have less immigration counters and really long lines: why cant they open more immigration counters for quick passenger flow: Just before getting out of the airport they have a taxi stand that blocks the exit. Hence passenger commotion as people with trolleys waiting in the taxi queue block the people want to exit the airport. They should move this taxi booth to another location and also have more options for pre paid taxi booths. The last thing you need when you arrive from a long flight is wait at a taxi booth for 30 mins. I'd rate arrival poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Mumbai Airport customer review

(United Kingdom)

Flew into the domestic terminal and connected with an international flight. Airport was impressive and more than I expected from the reputation! The flight was scheduled for 4am which reflects the lack of queues but airport was clean retail areas were spacious and there were fantastic recliner seating areas at each boarding gate and coffee shops nearby. The duty free area seemed similar to that at Dubai Terminal 3 and it seems the airport are trying to improve their image. I also liked that there were highly visible emergency defibrillators located at regular intervals throughout the airport. Other airports would do well to follow suit. Staff were lively polite and helpful. Have to mention one of the police/security guys at the front of the airport who went out in the monsoon rain to fetch our dimwit of a cab driver who had got lost (don't ask me how a taxi driver gets lost at an airport complex...). Really did appreciate that personal touch and not something that I would expect in Europe/US regions. I can't comment on what the airport is like when it's busy (I note concerns of other reviewers) but based on what I saw during its quiet period I would be happy to fly through here again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Mumbai Airport customer review

(United Kingdom)

The transfer system is a disgrace. We arrived at Mumbai at 11pm but it was 12.50pm by the time we got through the security. The system was shambolic with hundreds of passengers being shunted through six security checks (2 for women and four for men). Nobody was supervising the queue several were worried about missing connecting flights. We had been screened at Chennai and had no opportunity to leave the airport so it is entirely beyond me as to why it needs to be done again. Not only that but why body-scan people who walked through the electronic checks without any problem. I cannot recommend the airport and have no wish to visit it again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(United Kingdom)

It was my misfortune to transit through Mumbai . Everyone was treated as if they were an arriving passenger and had to go through personal and hand luggage screening. I am an easy- going person but was shocked and angered at the way I was treated and dealt with by most of the staff. Prospective transit passengers should be aware that women and men are segregated and dealt with separately. Leaving from gate 3 for Heathrow was a most disconcerting experience. The waiting room (for that is all it is) caters for gates 1A 1B 1C 2A 2B and 3. Loudspeaker announcements are made at the same time as airline representatives shouting for missing passengers - if you can hear anything at all you're lucky. I shall do everything in my power to avoid travelling through Mumbai in the future and shall discourage others from doing the same.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Mumbai Airport customer review

(Netherlands)

The airport has transformed in recent years - it was quite clean less noisy and chaotic and a decent airport experience. Quite a change from few years back. The only gripe was the traffic/chaos outside the airport. Due to security reasons the traffic police just allows one row of vehicles to the airport departures due to which there was a huge traffic jam and this combined with the sea of people saying good byes to their loved ones means a huge chaos. But once inside the airport it all changes. I did not have to queue anywhere (checkin immigration security) for more than 10 minutes. I think within 20-30 minutes from check in I was at the Lufthansa lounge. I did a brief walk through the airport before boarding and saw nice restaurants cafes and duty free. Overall I was quite satisfied with the experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(Hong Kong)

Duty free selection on alcohol was good not so much on cigarettes. The currency exchange in the international departure area is quite funny the woman advised me that the place did not have a good rate and that I should exchange when getting back to HK. The whole security process is highly complicated one has to get a stamp at each checkpoint which leaves you with about 4 stamps in the end. Overall not bad for India's economic situation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Mumbai Airport customer review

(United Kingdom)

Was at Chhatrapati Shivaji recently and shocked by the state of the place. I understand they are building a new terminal so this can't come quick enough. I was in transit with Jet Airways and found the experience painful. The extensive queues are extremely long and the security checking inconsistent. We found that duty free was being confiscated at random. Some people getting through with liquids galore. In some cases they were even confiscating dry products. What then shocked me is the fact that the airport operates like some seedy back alley part of Mumbai. Being a smoker I asked official staff where to smoke and was first pointed to the toilet. Confused I then asked another member of staff and was further escorted to a janitor's closet where the janitor was waiting and said: "five dollar you smoke here" - in a storage cupboard! Not convinced I then asked somebody else and was pointed to the restaurant likewise where they are charging passengers to smoke illicitly in a storage room. I refused of course. BOM is a non smoking airport no matter what they tell you or where they lead you. At one point paying for duty free took 15 minutes no reason just lots of paper work fiddling around with my documents and so on. It was all very suspicious. Finally we ordered some KFC at the counter having contracted Delhi Belly on the outward journey - thinking that deep fried chicken would be the most sanitary option. While we waited for food an 8 inch long rat jumped onto the counter chased by a member of staff - ran along the counter over the cash desk and up a wall. This was much to the amusement of the staff who gladly went on serving food without even washing their hands. In summary BOM is not a good option for transiting which is a shame since India now boasts a couple of good airlines offering attractive transit deals. I will be avoiding them personally.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(United Kingdom)

As a frequent user of the Mumbai Airport I agree with the general comments here. As with things in India it just needs someone with a brain to sort it out. If you are in the BA club lounge stay there. The outside bars/food are overpriced. If you are a smoker go to the Celebrations bar but they will make you buy a drink first (beer £7!). How is this bar allowed given that it is a no smoking airport! Never let your credit card out of your sight as a few passengers were complaining about misuse on their prior visits. The duty-free shops are bland with US$ prices: no Indian whisky. Presumably Indian whisky is considered too downmarket! As for the repeated robotic security checks just grin and bear it: you need those stamps on your luggage tag ! As many flights leave 0230ish I found the frequent roundup by airline staff useful especially as I was nodding off. Lastly can anyone clarify if this 'no re-entry within 2 months' tourist visa rule is actually enforced?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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