A total disgrace. This airport which is the gateway to South Florida for so many international travellers is such a let-down and shows that airport management do not care about the passenger experience. I arrived with my family from the UK. I am used to the excessive immigration queues but still had to wait for over an hour. Then the customs process which was bordering on the inhumane. Long-term closure of 50% of the exit routes mean too many passengers trying to exit through too few doors with no organisation or staff presence. While waiting by a baggage carousel a pet container appeared with a dog still in it. The container went round a couple of times but eventually overturned until passengers intervened to take the box off. I saw a number of other suitcases being crushed and broken as they joined the carousel. At least I was given another hour to stand around and watch this. The facilities are poor too and show arrogance and such lack of service that I could not believe it has not been shut down by authorities. I will try to avoid it in the future.