Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 371 reviews
2/10
3 star Skytrax Rating
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2/10

Miami Airport customer review

(Switzerland)

Arrived from an international flight. Unfriendly staff stopped us right outside of the gate and took us on a hike around the airport to an immigration booth where only one counter was manned. Luggage claim is a joke and chaos all the luggage of passengers delayed by this horrible immigration system is taken off the luggage belt and put disordered in the luggage claim area. Avoid if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Miami Airport customer review

(United Kingdom)

You have to get used to security and passport controls and queues: relax smile and we now get folks smiling back and the process seamless painful. When you get to immigration stand in a queue as close as possible to the US National queues - you'll get called over when US passengers have got through. The Terminal itself is the usual American 'nothing special' airport - fast food outlets a few book/gift and duty free outlets. The good news is that Car Rental Desks and cars have been centralised - in one circular courtyard in one building connected to the main Terminals by a short Transit Train ride - no more Car Rental Bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Miami Airport customer review

(United States)

Arrived at MIA from MVD at 5.00am. The walk from the gate to the AirTrain was endless. Lines at immigration were fairly long. After Immigration and customs it was another hike to security for domestic flights. More long and chaotic lines. Then another half mile to my gate. The difference between MIA and MVD was like night and day-MVD being much more civilized and pleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Miami Airport customer review

(United Kingdom)

We had a reasonably civilized experience albeit painfully slow. Crowd control wasn't too bad officials directed passengers to the shortest lines and spoke English. They haven't learned to smile yet or say please but neither were they rude or overly aggressive. We were in transit from London to Nicaragua and our bags went straight through. On the return our experience was even better. The Immigration Officer was charming. The only negative was that our bags couldn't go straight through so we had to reclaim them they'd been removed from the carousel and were stood next to it. Maybe somebody's been taking note of all the adverse reports and action has finally been taken.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Miami Airport customer review

(United Kingdom)

Miami airport has refined the usual misery of entering the United States into a fine art. We arrived on a Virgin flight from Heathrow and found ourselves wandering down endless corridors to immigration. Here we queued for nearly an hour. Immigration staff were surly and in one case downright rude. What made this worse is that we were transiting through to Grand Cayman but Miami airport has no facilities for transit passengers. Luckily we had 3 hours before our flight out goodness knows how anyone would manage with any less time between flights. The building itself has obviously been designed by someone who builds mazes for a living. Security staff who checked us through to the gate for the flight to Cayman were equally abrupt and unhelpful. We went and got a drink at the bar near the departure gate to find the tables piled high with dirty glasses and food packaging Does someone have responsibility for managing this shambles or are staff encouraged to treat passengers as an inconvenience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Miami Airport customer review

(United Kingdom)

Miami International Airport does not cater for international passengers. We would have expected more from such a major hub. Breezed through security but there are Very limited facilities for passengers. Not a terrific experience but a means to an end.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Miami Airport customer review

(United States)

My wife and I flew Montego Bay to Miami. American Airlines in its wisdom dumped nearly 3000 passengers from international flights into Immigration at Miami airport at the same time as our plane landed. It took nearly 4 hours to clear immigration and customs by which time all connecting flights were long gone. No crowd control no information no courtesy no help. We will henceforth avoid Miami and American Airlines for all of our travel the pain is just not worth it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Miami Airport customer review

Worst airport experience I've had arrived at 6.30pm and it took 3 hours to get through immigration! No staff to sort lines or help passengers and with people fainting arguing queue jumping etc was just chaos. On to baggage reclaim to find more chaos bags all over the floor most not even near their corresponding carousel and staff completely unhelpful. After that only one exit through customs so this took another hour - four hours in total so I pity anyone with a connection. Staff unhelpful rude and most would not even speak to you in English.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Miami Airport customer review

(United States)

Don't even think about flying American to/from the Miami airport to the Caribbean or Mexico during the holidays! We arrived back from Barbados today and had to wait over 2 hours to get through customs. We missed our connecting flight and were told to wait in American's re-booking line that only had one person trying to handle hundreds of unhappy customers. No one was courteous or helpful. Poor planning on everyone's part including ours! We will never do this again! We will go through JFK or a Texas airport (really any but Miami).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Miami Airport customer review

(India)

Generally a smooth running airport. However the air conditioning is extremely cold rude staff inefficient lift systems are a pain with normally only one small lift working at a time. For non-US citizens it can be a bit of a harassing experience due to the long lines. Good culinary experiences here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes