Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 483 reviews
2/10
3 star Skytrax Rating
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1/10

"Worst airport experience"

(United States)

Trip Verified | Worst airport experience in decades. Broken skytrain, walkways, escalators and elevators. Unhelpful and rude staff. Forced to walk miles and wait in lines for hours. Almost missed a connecting flight in the same terminal (D) with 3 hours time. We did not have time to use the restroom, sit down, eat or drink a thing. 3 hours were spent running, hauling bags and waiting in long lines. Staff is rude and goes out of their way to not help you. My 3 year old got hurt and was bleeding from the mouth due to the hazards in this airport and staff not only refused helping her but laughed and talked about how she had fallen in Spanish (which I understand and speak!) . Golf carts meant to replace the sky train do not help even those with children or disabilities (they seem to only help other staff members and chat in their cell). They also broke my bag, however I didn’t have time to file a claim due to the terrible experience. Avoid this airport at all costs!
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Overall terrible experience"

(United States)

Not Verified |   Our flight was at 7am and Enterprise only opens at 5am. When we finally got everything sorted out it was 5:20 and the elevator as well as the escalators didn’t work so my husband had to carry 4 luggage items up 4 flights of stairs. Then the moving escalator to the train also didn’t work. When we got to the terminal the escalator to the ticket counter didn’t work. The security line wait time was 25mins. Overall terrible experience.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"horrible, dingy, old, awful airport"

(Ireland)

Trip Verified | If you're a fan of inefficiency and a dash of the cold shoulder, venturing into MIA is like stepping into a time machine, and not the cool, futuristic kind. It's more akin to a leap backwards into an era where charm and functionality are myths, and cramped, outdated spaces are the harsh reality. The staff ability to maintain an aura of indifference in the face of any question or plea for help is truly commendable. It's as if they've taken the concept of 'the cold shoulder' and elevated it to an art form. Navigating the airport is akin to participating in an escape room you never signed up for. The layout is so cramped and convoluted. It’s clear the design was inspired by a labyrinth, with a dash of "let's see how many people we can confuse before noon." Calling it 'old and dated' is a kindness. It's as if the airport is stuck in a bygone era, stubbornly refusing to join us in the 21st century. The charm of yesteryear has certainly overstayed its welcome here. But the pièce de résistance has to be the TSA security clearance - a spectacle so inefficient and embarrassing, it deserves its own reality TV show. The TSA staff, not wanting to be outdone by their airport colleagues, take rudeness to new heights, skirting the line of abusiveness with a finesse that would make a drill sergeant blush. It's a process so fraught with frustration, you'd think it was designed as a test of human endurance. In an era where digital connectivity is akin to oxygen, MIA somehow manages to turn free WiFi into a luxury item. Thanks to the generosity of American Express, passengers can access the internet, provided they have the patience to sit through ads. It's a charming reminder of the dial-up era, a nostalgic throwback that no one asked for. The concept of passenger experience seems to be an alien one at MIA. From the lack of food outlets to the scarcity of lounges, it's as if they're pioneering a new minimalist approach to airport amenities - less is more, and in the case of MIA, much less. In conclusion, if you're seeking an airport experience that combines the charm of a Soviet-era bus station with the efficiency of a sloth, look no further than Miami International Airport. It's an adventure you won't forget, no matter how hard you try. I wholeheartedly advise anyone to avoid this horrible, dingy, old, awful airport at all costs. It's truly a masterclass in how not to run an airport.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a disorganized mess"

(United States)

Not Verified | Over 2 hours in immigration line. Miami Airport is a disorganized mess and no one seems to care. Non citizens line must have been 3 or 4 hours judging by the lines. Disgraceful.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Avoid this airport"

(United States)

Trip Verified |  Avoid this airport whenever possible. We have travelled over 10 times and going through Miami on an international flight is by far going to be your worst experience. Do not go through with a short connection. They are unorganized and mismanaged. For such a busy airport you would think they had a great system. Send your management to Japan or any other US airport to see how to do it. Hire someone that wants to improve.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"My experience was terrible"

(United Kingdom)

Not Verified | My experience at this airport was terrible. I was connecting through Miami in a flight to Barcelona (Spain). The connection was quite short (90 mins) due to an earlier delay in the first flight. The lines for passport control were massive, I have never seen anything like it, so I asked the staff if there was a priority line for connections and emphasised my short connection. After a bit of confusion and me having done most of the regular line, eventually someone came and handed us the orange cards and we went into a separate queue. The short connection queue was still quite long, so I requested one of the staff if he could organise it prioritising those with flights leaving earliest, like my own. I was understandably quite nervous about missing my flight, as I was travelling with my mother, a senior with a disability. The gentleman said he couldn’t do anything and that I had to wait, I insisted that the system was making little sense but was in no way disrespectful. Another passenger was allowed to go to the front of the queue however, which I thought was unfair particularly to me as I was the one with the earliest flight. I also can’t understand as a key international hub there isn’t any organisation whatsoever to connecting flights
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolutely disappointing"

(Canada)

Not Verified | Miami Airport is a disgrace to Florida. Filthy areas with rubbish left everywhere and disorganized staff! The immigration and security staff were extremely rude to everyone lining up. I would not recommend this airport ever again as this airport needs to seriously improve. Seeing an airport looking filthy, no carpets, and disgraceful staff is absolutely disappointing and it seriously needs to improve if it wants to step into competing with different airports! Disgraceful place and avoid at all costs!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“staff are very rude”

(United States)

Trip Verified | This is the worst airport I’ve ever been. The security check is extremely slow and the staff are very rude. It took us about an hour to go through the security checkpoint and we missed our flight. We have to stay an extra day at Miami and we missed our family gathering for New Year’s Eve. The airport design is so poor, if you went to the gate A-D and you want to go to gate E or F, you have to come out completely and redo the security check. So if your gate is at E or F, you can’t enjoy the priority lounge which locates at gate D. The security staff asked us to check in our prepaid carryon luggage as she thinks it is bigger than the standard size although we measure the size at home and it fits the measurements of the allowed carryon according to the airline instructions. So combined with the worst airline the Frontier our vacation is ruined although Miami is a beautiful city, we don’t want to come back.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"will never fly through here again"

(United Kingdom)

Not Verified | This airport shows no compassion or consideration for those citizens from around the world who arrive at its doors. A two hour wait in stifling heat, shuffling forwards to an area where just 6 booths were in operation to take account of the thousands of people arriving no water or seating provided. After dealing with COVID and all of its implications Miami has learnt nothing and appeared to move at a pace that was unable or unwilling to respond to the numbers amassing. I can honestly say that I will never fly through here again and I can only pass this information on to those yet to experience it.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Does not acknowledge disabilities"

(United States)

Trip Verified | Horrific. Does not acknowledge disabilities unless you have a wheelchair. My daughter has severe autism and we were told it doesn’t matter unless she was in a wheelchair. Next time we know to rent a wheelchair to get the help needed for a child with a disability. I don't know how they can completely ignore the Americans with disabilities act and still receive federal funding
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no