Miami Airport

Not Verified | My experience at this airport was terrible. I was connecting through Miami in a flight to Barcelona (Spain). The connection was quite short (90 mins) due to an earlier delay in the first flight. The lines for passport control were massive, I have never seen anything like it, so I asked the staff if there was a priority line for connections and emphasised my short connection. After a bit of confusion and me having done most of the regular line, eventually someone came and handed us the orange cards and we went into a separate queue. The short connection queue was still quite long, so I requested one of the staff if he could organise it prioritising those with flights leaving earliest, like my own. I was understandably quite nervous about missing my flight, as I was travelling with my mother, a senior with a disability. The gentleman said he couldn’t do anything and that I had to wait, I insisted that the system was making little sense but was in no way disrespectful. Another passenger was allowed to go to the front of the queue however, which I thought was unfair particularly to me as I was the one with the earliest flight. I also can’t understand as a key international hub there isn’t any organisation whatsoever to connecting flights

Not Verified | Miami Airport is a disgrace to Florida. Filthy areas with rubbish left everywhere and disorganized staff! The immigration and security staff were extremely rude to everyone lining up. I would not recommend this airport ever again as this airport needs to seriously improve. Seeing an airport looking filthy, no carpets, and disgraceful staff is absolutely disappointing and it seriously needs to improve if it wants to step into competing with different airports! Disgraceful place and avoid at all costs!

✅ Trip Verified | This is the worst airport I’ve ever been. The security check is extremely slow and the staff are very rude. It took us about an hour to go through the security checkpoint and we missed our flight. We have to stay an extra day at Miami and we missed our family gathering for New Year’s Eve. The airport design is so poor, if you went to the gate A-D and you want to go to gate E or F, you have to come out completely and redo the security check. So if your gate is at E or F, you can’t enjoy the priority lounge which locates at gate D. The security staff asked us to check in our prepaid carryon luggage as she thinks it is bigger than the standard size although we measure the size at home and it fits the measurements of the allowed carryon according to the airline instructions. So combined with the worst airline the Frontier our vacation is ruined although Miami is a beautiful city, we don’t want to come back.

Not Verified | This airport shows no compassion or consideration for those citizens from around the world who arrive at its doors. A two hour wait in stifling heat, shuffling forwards to an area where just 6 booths were in operation to take account of the thousands of people arriving no water or seating provided. After dealing with COVID and all of its implications Miami has learnt nothing and appeared to move at a pace that was unable or unwilling to respond to the numbers amassing. I can honestly say that I will never fly through here again and I can only pass this information on to those yet to experience it.

✅ Trip Verified | Horrific. Does not acknowledge disabilities unless you have a wheelchair. My daughter has severe autism and we were told it doesn’t matter unless she was in a wheelchair. Next time we know to rent a wheelchair to get the help needed for a child with a disability. I don't know how they can completely ignore the Americans with disabilities act and still receive federal funding

Not Verified | Our arriving plane had to sit on the tarmac for 25 to 30 minutes because there was no gate available. This made us late to our connecting flight, since the gate for that was about a mile away and this skytrain was broken, which I understand is as usual. I can’t walk that far and was so exhausted after clearing passport control, US customs, TSA, and then getting to the faraway gate. My American Airlines rep was not overly helpful or friendly either. The whole experience makes me never want to go there again. I will avoid it at all costs.

✅ Trip Verified | The arrival process is shambolic. It took us 90 minutes to get through immigration. The queuing is poorly organized to the extent that you have to queue to enter the main queue, but as nothing is organized, there are loads of people milling all over the place. The immigration officer, once we got to the front of the queue was pleasant and friendly enough, but looked as though she had seen enough for the day too. Oh and of course only about half the booths were manned. Remember that immigration is the first thing that visitors see when they arrive in the USA. It's almost as though the country was trying to discourage tourists from coming.

✅ Trip Verified | This is a horrible airport. The signage is difficult to find. The bathroom was dirty. You had to walk miles because the skytrain was broken. Based on earlier reviews this has been the case for a long time. Asked people for directions to rental cars and nobody was able to help. Information desk or better signs would be useful. Avoid this airport if you can and Uber/Lyft rather than renting a car which was a separate disaster.

Not Verified | I was disappointed with Miami airport on my departure on Oct 11, 2023, and then became even more disappointed upon my arrival on Oct. 18. The airports "SkyTrain" was not operational, and they had limited number of carts to help those in need. I am 73 years old but having to walk from baggage check-in (around gate 20) to gate 45 was not a pleasant experience. According to a friend, the Skytrain has been broken for about 6 months. I only witnessed two golf carts for seniors while walking about a half mile to my gate. Deplorable. To make matters worse, there was one section where the AC was broken. You think they would contract with a vendor to provide golf cart service above their normal service if the SkyTrain was out of order. My arrival was almost worse with a 1/2 to 3/4 mile walk with NO CARTS and NOT ONE OPERATIONAL PEOPLE MOVER (flat escalator). Try to avoid this airport at all costs, especially if you are elderly. They did have AED's. Now I know why.

Not Verified | This is the most mismanaged airport that I have encountered in over 500,000 miles of travel. Poor signage (DFW successfully redid all of their signs a few years ago). We were directed in the wrong direction several times. Asking employees for directions was no help because they did not know where baggage claim 6 was either. Poor maintenance - Most elevators were out of service, and had apparently been so for months or years, since the signs directing you to the next working elevators were ragged and worn. Restrooms not serviced - no paper towels or air dryers. Transportation services not available - the train was not operable; the golf carts were sitting unused with no driver. This was in Terminal D which is almost a mile long. When we arrived on an international flight we had an extremely long walk to customs and there were no chairs in which to rest. There were unreasonably long distances to walk to immigration and customs - sometimes the signs sent domestic and international passengers in different directions, only for them to join again. The signs indicating which line to get in were confusing - we saw dozens of people being moved from one line to another. It was very difficult to find hotel shuttles, and they are located in a dark area across several roads from the terminal. The electrical outlets in our seats had no power. The entire design of the airport appeared to be by an architect who specializes in corn mazes.