Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 371 reviews
2/10
3 star Skytrax Rating
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1/10

Miami Airport customer review

(United States)

Crowded noisy and poor signage. This airport needs new management and a serious overhaul. Customs is too small for the number of flights arriving so the lines are huge. Baggage pickup after customs is extremely dense with not enough space between the carousels to accommodate a normal number of passengers. Baggage handlers will take baggage off the carousels and stack them behind the carousels - but there are no signs to give you a hint that they're intercepting and hiding your bags! After baggage pickup customs once again had no room to accommodate te lines so these backed up into baggage pickup. The exit area has poor signage and again way too small for the number of flights. We had to call the hotel to find where the shuttles stop - there were no signs inside or out. And both escalators to that level were broken so we had to run up the stairs with heavy bags to catch the shuttle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Miami Airport customer review

(United Kingdom)

We were unfortunate enough to have to transit through this airport on 15th July 2012. The problems started when we were instructed by an extremely rude airport official to form two lines (left hand side for US citizens and right hand side for everyone else). However on entering the immigration area all the US citizen booths were on the right and everyone else on the left causing chaos and confusion. We waited over an hour in a line which did not seem to move . At this point we were thinking that a 3 hour transit would not be sufficient. Worrying that we may miss our transit into Lima my wife asked the same rude official if there was a separate line for transit passengers. Once again he was rude and unhelpful and said we should wait in the same line or find one that was shorter as there wasn't a separate line! After waiting another half an hour we found a helpful lady who directed us towards a transit booth. We just about made our flight no thanks to the serious lack of organisation and awful customer service we had received! This airport is a total joke.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Miami Airport customer review

(Hong Kong)

Very long line at immigration on return. 70 minutes. Lots of staff standing around and chatting. Baggage area very dated and bags always lined up as you have been so long in line. By comparison Fort Lauderdale is much easier to navigate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Miami Airport customer review

(United States)

Came into Miami International on an American Airlines flight in Concourse 'D'. Long walk with intermittent moving sidewalks to Passport Control. Finally got to a small room with four open stations and no working air conditioning. Next onto baggage pick-up and Customs. It seemed like we had entered the third world. The carousels were clumped together right next to the Customs lines going out of the hall. Both groups of people and their luggage morphed together into an unmoving mess. Minimal signage following yellow footprints to bag recheck where we came to another bottleneck with no organization. All in all a 1.25 hour process to get out of the mess.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Miami Airport customer review

(United Kingdom)

What a nightmare arrived 26/5/12 and waited 2½ hours to get through immigration. This is my third visit here and never has it been a pleasant experience. Staff are ignorant rude and seem to delight in making you wait as long as possible. People keep shuffling across queues and pushing in there is no order here at all. I know this was a holiday weekend but even so. Asked an AA staff representative if I could have a Customs form he refused as I was not flying AA although I was the next morning. This is such a shame as Miami once you get past immigration on this holiday turned out to be a really nice place with very friendly people. Shame the airport lets it down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Miami Airport customer review

(United States)

With the opening of the new car rental facility the connecting train stops only at the first concourse and if your airline leaves from concourse J you have to walk all the way - it is very hard to drag your hand luggage on the filthy and soft carpet. Only very few areas have stone flooring. Proper signage to for the various airlines and to check-in areas is basically non existent. Security check points are a mess. Passengers are being pushed by TSA staff to hurry up to put their belongings through the x-ray while there is hardly enough space that you can sort your belongings into the plastic containers. That is not what I would consider as a decent passenger service. How about one single jetway for a 747? Especially on disembarking this takes forever. International arrival on a third floor with only 4 elevators to go down (and missing signs) but 200 passengers with baggage trolleys? No other airport has such a deficiency.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Miami Airport customer review

(United States)

This has to be the worst airport in the country. Poor sign-age huge distances to gates and horrendous passport control make this a nightmare airport. There are supposed to be designated lanes for US passport holders but there are people of all nationalities in these lanes getting fingerprinted photographed etc; it takes ages which after a long flight is too much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Miami Airport customer review

(United States)

My wife and I flew Saint Lucia to Miami. It took nearly 2 hours to clear immigration and customs. Thank goodness we had 3 hours between flights or we would not have made our connection. No crowd control no information no courtesy no help. We will henceforth avoid Miami and American Airlines for all of our travel the pain is just not worth it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Miami Airport customer review

(United States)

BOS-MIA-GGT-MIA-BOS. The trip to Georgetown Bahamas on American Airlines was satisfactory and uneventful. Changing planes at the American Airlines terminal in Miami while not bad had one curiosity that I do not understand. It turns out that the terminal has a small train service that can whisk you from one side to the other in less than 5 minutes. There was no signage in the terminal indicating that this convenience even existed. When I finally asked for help I found out about the train and where to catch it. Terminal 3 at Heathrow has much better signage for its labyrinths. On the return it took us an hour to get through Customs get our luggage and check-in to TSA security. While waiting for our aircraft to arrive 3 hours late we noticed that the airport restaurants coffee shops etc. started to close down at 9 pm! By 10 pm there was nothing available. I would rather go through Toronto to return to Boston and go through customs twice rather than go through this awful experience in Miami again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Miami Airport customer review

(United Kingdom)

American Airlines from Heathrow to Miami to get a connecting flight to Orlando. Arrived ahead of time had 2hrs 40 mins to get through immigration reclaim bags and check-in for connecting flight. It was nowhere near enough time for this airport we were in the immigration queue for 2.5 hrs so missed connecting flight. Put on standby for next two with no luck so had to spend night at airport and got flight in the morning. Leave enough time between flights at least 4/5 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no