Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 483 reviews
2/10
3 star Skytrax Rating
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2/10

"crowded and confusing"

(United States)

Not Verified | Worst customs ever. Consistently crowded and confusing. Staff are condescending and rude. Facilities are dirty. The connecting flights lines were very disorganized and people were panicking had a 2 hour layover barely made it to my connection. Trash bins were overflowing in terminal D. No water stations. Very outdated.
Experience At AirportTransit
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"keep a lot of time to complete security"

(United Arab Emirates)

Not Verified | Really sad airport, not clean, equipment breakdowns but keep a lot of time to complete security checks. They do not open multiple security check areas which basically means that up to 10 flights use the small security check areas. It took me 1.5 hours to clear this.
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"third world services and facilities"

(United States)

Trip Verified | Shameful. A city with the international importance and financial opulence as Miami cannot have third world services and facilities like MIA. I used to like this airport but in the last year there has been a significant decline.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst experience ever"

(Italy)

Trip Verified | This place must be a joke. No, seriously, how is it even possible an airport like this one in a city like Miami? Worst experience ever. If you are flying to/from Miami please be careful.
Experience At AirportArrival and Departure
Date VisitMay 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no decent restaurants"

(United States)

Not Verified | What is wrong with the people running this airport? Dirty, no decent restaurants at least on concourse G. Minimal electrical outlets. Bus had to take us to two separate sides to unload the bus. When was this airport built?
Experience At AirportArrival and Departure
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"What a joke of an airport"

(United States)

Trip Verified | Dirty airport. Surly retail people. There was a fight that broke out and I told 2 workers to get police and they couldn’t understand English. What a joke of an airport.
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Such a messy place"

(United States)

Trip Verified | Such a messy place. It’s a very crowded place with not enough staff. Due to air traffic my flight got delayed from the departure city. At the arrival due to the same issue it took us awhile to get off the plane. Once out we had to walk miles to get to the passport control area where we found hundreds of people waiting in line. Many of us having a connection flight and there were only a few agents working so because of this a lot of us were late for the connection flight. After this the check point took even longer to get through and once again not enough staff was there working. Also I had to pick up my luggage and drop it for the connection flight something I never had to do with any other airline. We traveled with American Airlines (not recommended) after getting through all of this we had to walk miles again to get to our gate which was at the very end of the hallway only to let us know that we had lost our flight and there was nothing to do other than placing us at a standby list and hope for the best only because it wasn’t the airline fault. According to the American airlines agent this had to do with the controllers and the air traffic so they wouldn’t offer us a hotel room or food just because this was the airport fault. We ended up spending a whole night there where we couldn’t even get a bag of chips because they got rid of vending machines so they have no food options passed 11 pm. Honestly a pretty bad experience. I’ve been to plenty of airports and they’re never this disorganized. Miami you need to step up!
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"lowest on my list of airports"

(United States)

Not Verified | I flew in and out of Miami airport twice in Mar 2024. What a zoo! Uber did not find us, Hotel taxi drove past us twice. Getting to the car rental area was long and then waited forever for a car to be taken off campus. This airport is lowest on my list of airports.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

“the staff are miserable”

(Germany)

Not Verified | I amazes me as European how Americans think everything they have is the best in the world, when it comes to first impressions of a country its main airports fly the flag as to what to expect once you are there. Sadly Miami airport has to be one of the worst organized airports in the world, everything takes forever, the staff are miserable, no one could care less, the facilities / shopping / dining consists of basic third world stuff, the place is grubby, half the elevators don’t work. Place is a dump. Thought that DeSantis bloke was supposed to be good, judging by Miami airport he’s a dunce. Airport looks and feels like everyone has given up. Won’t be flying back through here again, don’t care if it costs more to go through somewhere else, this place just ruins the start or finish of any joinery.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"baggage claim was a hell of disorder"

(United States)

Trip Verified | Coming into Miami from abroad to connect to a flight in the US none of the walkways worked from Terminal D to passport control nor the Skywalk. the baggage claim was a hell of disorder. Then to go through to-our connection we had to go through security again//really! And the line was unbelievably long, the TSA staff did not give clear instructions about what to put in the bins, bags that had already successfully gone through inspection were shunted off for detailed inspection, which lasted 15minutes. Then we had to walk all the way back through Terminal D to its far end to get to our gate. This is a failure of the Airport Administration.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no