Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 373 reviews
2/10
3 star Skytrax Rating
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1/10

"worst airport in the modern world"

(United States)

Trip Verified | The worst airport I’ve ever had to navigate. We had a 3 hours layover where we were coming in from London. 1. Air traffic control had us circle for 20 minutes. Ok, that happens. 2. Once we landed we were stuck on the tarmac for 40 minutes due to another plane not having docked correctly? and lack of communication regarding which gates the preceding planes were to be at. This doesn’t really happen much, so it was frustrating. 3. We had to go through two different rounds of security screening before having to pick up our checked bags. At the first one, even though we’re had the mobile passport completed, there was no line for mobile passport and with 6 kiosks only 2 were open; one exclusively for crew and global entry with the other for everyone else. 4. We had to then collect our luggage, which took another 30 minutes, to be randomly selected to have them rummage through our things. 5. Once they unfolded everything and left it a mess we were dismissed and sent towards the exit. We then had to recheck our bags at the airline desk which was on a different level and a long way away. Luckily, an airline staff member allowed us to skip the line and simply drop the bags. This was the one person who was helpful; airline staff. 6. Next we had to go through airport security again, however, this time it was the same security you go through if you were just arriving to the airport. Keep in mind we had just gotten off of an airplane here at the airport. Once in the line we got to hurry up and wait while 6 TSA employees condescendingly yelled at everyone. Nothing helpful from them, just threats to slow the line if their power-trip-orders weren’t obeyed. If someone failed to zip up their backpack before sending it through the scanner, instead of asking them to zip it, the person was chastised in front of the crowd. 7. The line of travelers constantly growing while the Walmart approach (having many registers with only one open) was adopted by the TSA staff. One screening conveyor belt was in use while 3 others were closed. With the exception of the lady who was running the conveyor belt, who would not make eye contact with anyone even when asked why my sealed clear bag from the duty free store back in a London was set aside. Nope, my duty free items needed to be taken out and run through another scanner. 8. What was the rest of the TSA staff doing? Literally walking around in circles not know who was supposed to do what. I heard “hey, who is on this one?” And “I though so and so was supposed to be here still” along with other statements that really reassured me our safety was the priority and was being handled by professionals. 9. We were reassured that once through this last “security” check that the gate was literally just up another escalator. Nope. Next we had to jump on yet another shuttle. 10. What’s the best part of this whole experience. The arrival gate (e24) was in the same terminal as the departure gate (e31). All of that fuss was to go through customs. In short, this is the worst airport in the modern world to deal with and I will gladly pay more to fly through another airport in the future so that I can avoid this from happening again.
Experience At AirportTransit
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"An awful experience"

(United Kingdom)

Trip Verified | Oh dear no. An awful experience. When you stand in a queue for an hour and 15 minutes with no access to a toilet and nowhere to sit it leaves a bad taste. I have to remind myself as meander like I’m in a queue at Disney that we are meant to be in the most advanced 1st world country on earth. I mean the citizens of this country landed men on the moon 50 years ago and sent satellites to the furthest edges of our solar system yet they can’t efficiently push people through airport arrivals. So after an hour and 15 minutes in a queue we were put into an area of robotic machines by semi robotic staff. One must put the four fingers of one hand on a glass plate on the machine, feed their passport into a slot and look at a light for the machine to take your photograph as if you are facing prison. The machine then spits out a paper ticket with your photo and passport details. In our case although the ticket told us to proceed out one of the semi robotic staff put us to another darn queue. This one took another 45 minutes and when we got to the counter we got to do it all over again. That’s to say, fingerprinted, photographed and passport examined. So what moron thinks it’s a good idea to push hundreds of people to machines only to then put them to human beings to do the exact same thing all over again? Insane duplication and a complete waste of time. I think the Germans call this verschlimmbesserung. So two hours with no access to water, toilet or a seat and to make matters much much worse was that whenever airline crew arrived they got preference over us to go through immigration with no consideration for the fact we’d been standing for hours. When I arrived at the airport I had a lot of sympathy for the folks working here because with the 21st century reincarnation of PT Barnum in the White House they weren’t getting paid but by the time I was standing an hour I felt I wouldn’t pay them either. Barnum may be on capitol hill but arrivals at Miami airport was a horrible circus all of its own.
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"unfriendly, unhelpful and delayed"

(United States)

Not Verified | We have had to connect through MIA several times in the last year to other destinations. As we are frequent travelers, not much gets to us as we have been through a lot until it came to going through MIA several times. This is by far the worst, unfriendly, unhelpful and delayed airport we have ever experienced. Our decision after the last layover is that we will never ever go through MIA again. They are in desperate need of serious customer service training for all employees from bathroom personnel to ticket counter agents and everyone in between that you will come in contact with. Good luck!
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is not very customer friendly"

(United States)

Not Verified | The airport is not very customer friendly. I was to go to Terminal E for both trips through Miami and I must say the E is clearly the reject terminal. It’s disconnected from the main terminal and plenty hard to get to. Even with the train, it’s still an awkward and seemingly unnecessary drag of a walk. I’d consider myself an able-bodied, active and healthy young woman but I can only imagine being a passenger who needs more time and assistance to make it from point A to B. Terminal E (the reject) has the worst food and store accommodations I have ever seen. There is very little variety and no real restaurants. It’s pretty pathetic. If I hadn’t spent all that trouble trying to get to E, I would have doubled back to eat in D.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"not impressed with the experience"

(Canada)

Not Verified | My husband and I flew into the Miami airport on Saturday, December 1 to connect with a cruise that was sailing that day. Our time in the airport was minimal as we were able to quickly locate the transfer service to the port and we were on our way in a short time. On Saturday, December 8 we returned to the Miami airport to await our return flight to Toronto. We arrived at the airport about 9.30 am and our flight was not until 2.00 pm so we had 4.5 hours to spend at the airport and we were not impressed with the experience. Upon getting off the transfer bus, we were directed to an outdoor counter to check our bags. This counter had minimal protection from the weather and we would have been quite uncomfortable if it had been raining or if we had been there mid-day in the hot sun. As others have mentioned, the cost of simple drink and snack options is extremely expensive. Several outlets did not even post prices but just a menu with a list of options. We settled on a coke, coffee and sandwich from the Starbucks outlet situated near gate D32. This location was convenient, well staffed and very clean. The major disappointment concerned the overall unkept state of the airport. There was a lot of garbage blowing around the waiting area where we checked our bags. The washrooms were filthy and the paper towel dispensers were empty. There were plenty of garbage cans but they were overflowing with trash.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
8/10

"the immigration was fully manned"

(United Kingdom)

Trip Verified | Arrived on a British Airways flight flying Club World so one of the first passengers off the plane and managed to be the first at immigration. I had an Esta and was expecting to use a machine. But arriving at the E terminal, the immigration was fully manned. The agent was very quick, took my photo, surprised there was no finger printing and no stamp on my passport and didn’t want my customs form. As I left the terminal no one wanted to collect my customs form, seems the process has changed. Anyway I was from plane door to kerb in 20 minutes. I was only in Miami overnight before connecting to Sint Maarten. Used AA priority check in and there was a short queue. Took the agent a while to check me in (I was wondering if there were problems with my paperwork and was suspecting the immigration agent screwed up the previous evening). Eventually she checked me in she all documents were fine. I used the business class security line at the D gates and was through security in 15 minutes. I wanted to use the AA Flagship lounge at gate D30 (Lounge was excellent). I needed plenty of time to walk to my flight at gate D3. But it was a pleasant 10 minute hike. Gate area was a mess. Although I was in group 1 boarding it was hogged up by people from groups 2 and 3. But gate agents were great at policing the boarding process. I agree the prices at MIA are outrages. $3.50 for a bottle of water!
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
10/10

"staff is helpful and kind"

(United States)

Trip Verified | Very large airport but, simple and logical. You can use the airport train within your way to the gate. Crowded but fast secuity check. Clean restrooms. Free Metromover to Car Rental Centrum. The staff is helpful and kind.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"MIA is a complete rip-off"

(United States)

Not Verified | All the restaurants nd bars that I've been to have been a rip off! Lousy food, nobody there cares the least about quality, and they charge huge prices. $17 for a lousy burger at Spring Chicken, 10 oz tap beer is $9.50, Islander Bar & Grill near D8 shows certain prices out front only to find that for a margarita you order house version they charge for Patron Silver, they charge separately for mix and tequila so it gets to $16. Two very lousy margaritas and one Heineken $48! When you inquire about that they just say, "Hey, its in the airport! What do you expect?" MIA is a complete rip-off! Spent over $100 for a lousy small fast food meal and a couple drinks and all I got in addition was a very bad attitude! I can get a bad attitude for free most places.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
2/10

"Layout is horrible"

(United States)

Trip Verified | Layout is horrible. Security lines are disorganized and are very far away from departure gates. Skytrain is a good idea but signs aren't clear how frequently they run. Staff are very nice but I feel like I'm being made to traverse the entire length of the airport whenever I'm here. Will use FLL instead given the opportunity.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Dirty, disorganized, poor service"

(Canada)

Not Verified | Miami airport continues to compare with a third world facility. Dirty, disorganized, poor service (to put it mildly). Shops all sell the same useless wares, and automated distributors out of order. Sad place.
Experience At AirportTransit
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no