Miami Airport

✅ Trip Verified | How is this the airport in one of the most expensive cities in the US? Wifi didn‘t work, there were only two food options and one of them didn‘t even have a vegetarian option and in a lot of gates people were sitting on the floor!

Not Verified | Absolutely no seats, at 1 gate there was an entire space of nothing. So many people were sitting on the dirty floor. Long lines everywhere, not any good food options, and it wasn’t even that clean, rather get re-routed! Avoid Miami Airport.

Not Verified | One of the security guards at H7 went out of her way to delay my flight by removing my things from the queue just because I asked a question to understand one of the steps she mentioned we need to follow. The job could be hard and requires thick skin as she may have to explain the same things again and again all day, but from it would good to have someone a bit friendly in location where they need to interact with customers.

Not Verified | The airport was dirty, floors with food everywhere. One restaurant in the entire area after you get through security and the food was terrible. Not enough seating in terminal areas and seats on terminal were dirty as well. Security process was fast

✅ Trip Verified | When we arrived on Thursday afternoon none of the elevators were working or the walking escalators. Nothing is well labeled so we couldn’t find our badge terminal and ended up at international baggage. When you ask staff no one seems to know where to find Alaska. We stopped for a burger at Burger King and had to wait for staff to finish their 5 min conversation. Then had to wait till she completed the line that had formed before she loaded our food which was cold by the time she got to it. Then after we finally found our baggage we had to find the rental car shuttle. Nothing labeled easy to find so we had to go up and down stairs multiple times to find it. Again no one who works at airport seemed to know where we needed to be to get rental car. Finally found it then found shuttle. Then when we got to the rental car area not well labeled what shuttle stop is for our rental car place; Priceless. The exact same miserable experience was when we returned to go home that following Monday. No walking escalators working. No one knew where our gate was and no one knew where our lounge was. We asked 5 different people who worked for airport one of whom was a TSA agent. Nothing well labeled and no helpful staff. Tried to find a filling station for our water and again none to be found by restrooms and again no one knows. You know it’s bad when security check was the only smooth spot in this airport.

Not Verified | The layout is laughably stupid and pointlessly confusing. The terminals have far too few chairs. The TSA security check is quite literally at a 45° angle downwards so, when you are waiting in line (staring at the repulsive floor with litter and zyn packs scattered about), you are forced to struggle with your suitcase to keep it from rolling away. Once you struggle to get to the screening area, it is hideously disordered and the bag collecting area has room for 3 people max. When we had recently arrived at the airport, the security officer we asked for directions (due to the aforementioned pointlessly confusing layout) informed us that because our flight was not for quite some time, we would not be able to go through the TSA check and therefore had to stay in the "front area." (I put it in quotes because the layout is so stupid I cannot in good faith call it the "front"). This was, as we later found out, false. While maybe another officer knew better then he, we could not find another that spoke English.  All in all, sufficient to say, we will never return to MIA and I recommend you to do the same.

✅ Trip Verified | Arriving at Miami International Airport to return to Rome, we had the invaluable assistance at the automatic check-in before the Air Canada desk, so I don't think an Air Canada employee, helped us so much to understand how we had to make our boarding passes and what to do with our luggage. Thanks to him the passage through this airport seemed delightful.

✅ Trip Verified | A lot of staff were aggressive, rude and condescending, even those who are in the restaurants! Signages and Instructions for the queues are not available. Not enough seating areas. Wifi is good, though.

✅ Trip Verified |   Miami Airport is hands down the worst airport experience I’ve ever endured. From the moment we landed, it was a nightmare. The staff are shockingly rude, with a special mention to the police officer at immigration—condescending and unprofessional, he treated us as if we were a nuisance rather than travelers. The airport itself feels neglected and outdated, as if it’s been stuck in some third-world time warp. Broken facilities, confusing signage, and chaotic lines create an atmosphere of constant stress and frustration. The inefficiency is staggering, with painfully slow processing that leaves you trapped in what feels like a never-ending maze of incompetence. If you’re planning on flying through Miami, be prepared for an absolute disaster. This airport is the definition of a travel nightmare, I wouldn’t wish on anyone. The staff would get zero stars if that were possible.

Not Verified | For a large international airport it seems very badly run, the places needs a lot of TLC. I had watched YouTube clips 5 months before using airport and I was naive and thought that the travelators which were broken in the clip would be working when I arrived 5 months later!! no such luck. We were flying out of J section and there was a huge queue for passport control which we queued in got right to the front to be told by the lady there it was closing and to use another one at the end of the building!! so had to go to that one. I suffer with bad hips and knees so all this walking was beginning to take a toll on me. What a shambles, will not use again.