✅ Trip Verified
| The worst airport I’ve ever had to navigate. We had a 3 hours layover where we were coming in from London. 1. Air traffic control had us circle for 20 minutes. Ok, that happens. 2. Once we landed we were stuck on the tarmac for 40 minutes due to another plane not having docked correctly? and lack of communication regarding which gates the preceding planes were to be at. This doesn’t really happen much, so it was frustrating. 3. We had to go through two different rounds of security screening before having to pick up our checked bags. At the first one, even though we’re had the mobile passport completed, there was no line for mobile passport and with 6 kiosks only 2 were open; one exclusively for crew and global entry with the other for everyone else. 4. We had to then collect our luggage, which took another 30 minutes, to be randomly selected to have them rummage through our things. 5. Once they unfolded everything and left it a mess we were dismissed and sent towards the exit. We then had to recheck our bags at the airline desk which was on a different level and a long way away. Luckily, an airline staff member allowed us to skip the line and simply drop the bags. This was the one person who was helpful; airline staff. 6. Next we had to go through airport security again, however, this time it was the same security you go through if you were just arriving to the airport. Keep in mind we had just gotten off of an airplane here at the airport. Once in the line we got to hurry up and wait while 6 TSA employees condescendingly yelled at everyone. Nothing helpful from them, just threats to slow the line if their power-trip-orders weren’t obeyed. If someone failed to zip up their backpack before sending it through the scanner, instead of asking them to zip it, the person was chastised in front of the crowd. 7. The line of travelers constantly growing while the Walmart approach (having many registers with only one open) was adopted by the TSA staff. One screening conveyor belt was in use while 3 others were closed. With the exception of the lady who was running the conveyor belt, who would not make eye contact with anyone even when asked why my sealed clear bag from the duty free store back in a London was set aside. Nope, my duty free items needed to be taken out and run through another scanner. 8. What was the rest of the TSA staff doing? Literally walking around in circles not know who was supposed to do what. I heard “hey, who is on this one?” And “I though so and so was supposed to be here still” along with other statements that really reassured me our safety was the priority and was being handled by professionals. 9. We were reassured that once through this last “security” check that the gate was literally just up another escalator. Nope. Next we had to jump on yet another shuttle. 10. What’s the best part of this whole experience. The arrival gate (e24) was in the same terminal as the departure gate (e31). All of that fuss was to go through customs. In short, this is the worst airport in the modern world to deal with and I will gladly pay more to fly through another airport in the future so that I can avoid this from happening again.