✅ Trip Verified
| What a horrible airport! When we left our plane to go to immigrations on Christmas Day we stumbled and fell over people already in line for immigrations. The queue was immense! I think a couple of thousands of people waiting to get through customs. Only a few booths were opened and so many people were worried about their connecting flight. At last, after a lot of begging and stealing places we were in a line. only 2 people in front of us. Everybody tried to force their way into the country. Then the customs guy said do you have a boarding card ? Then you have to go to another line. Again in that line we lost 15 minutes, then we finally could begin to find our way in the airport. No signs, nowhere. We knew we had to go to another terminal, but where ? no one could tell us. Do you speak English? No. Nobody. At last we found the train to terminal 2. The strangest thing is that the monitors have green and blue lines. We could not discover the difference. In terminal 2 we heard the final call for our flight , so we made it. Our adventure for our return flight was even worse. In Cancun we received our boarding pass with Gate 26 on it for the KLM flight to Amsterdam. We we were taxiing , we saw the KLM airplane on Terminal 1. Again we had to find our way to the train ourselves, because there was no signing. At terminal 1 we knew we had to go to Sala M , because somebody in Terminal 2 at the connecting desk told us so. Not to be found. In the monitors we could not find the KLM flight, so we were afraid we were at a wrong terminal again. At last we began to follow signs International departures and so we found Gate 26. the sign said : Lufthansa to Frankfurt , departing 21.00 (KLM should leave 21.55) That plane had already left, because it was 21.15. A lady at the gate guarded that gate, so we asked her KLM ? She shrugged her shoulders. Do you speak English? No. I never heard so much No in answer to my question if anyone speaks English. It is an international airport , and nobody speaks English! We found other people who were waiting for the KLM flight and also had Gate 26 on their boarding pass. At last, in my KLM App I opened with borrowed WiFi from my neighbor, because the airport WiFi did not work, I saw Gate 32. So we all left for gate 32, and there we found our plane. Still no KLM flight on the monitors in this terminal. I had a great time in Cancun, but this stress to get to my plane, did me forget about the relaxation at once!