Mexico City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 126 reviews
3/10
No Skytrax Rating
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2/10

Mexico City Airport customer review

(United Kingdom)

Not sure I understand the generally positive reviews - although Terminal 2 is bright clean and modern. Terminal 1 on the other hand is old shabby dirty; the signage is dreadful; the restaurants mediocre and queues far from short. When you pass through duty free on the way to the departure gate expect to be continuously asked by sales assistants to buy items.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Mexico City Airport customer review

(United Kingdom)

Used Terminal 1 for domestic flights and Terminal 2 for international. Both were clean and efficient. Proximity to city centre is a real bonus and pleasantly surprised by how cheap airport taxis were. Only slight drawback is the lack of decent catering airside in Terminal 2. Impressed overall though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(Mexico)

I have used both terminals and the best is the Terminal 2 because of it's new design and that only 25% of the tourist arriving at this airport are there. Terminal 1 is not bad just old and sometimes busy. It really depends in which airline you are flying to see how long it will take you to do the check in. If you are flying Air France in economy it will take you about an hour but in others like in Lufthansa it just take you 20 minutes or less. There are several restaurants not very good the best you can get in Terminal 1 is Casa Avila in Terminal 2 they are all almost the same. There are also many vip lounges. In terminal 1 you can find American Airlines and Mexicana lounges for OneWorld passengers Air France and Aeromexico for Sky team and United for Star Alliance. Passengers flying with a Star Alliance airline can also enter the AA and Mexicana lounges.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Mexico City Airport customer review

(Switzerland)

Used both terminals for international and national flights. This is by far the most efficient airport I ever passed. Due to the generous infrastructure and relatively small number of passengers there was no waiting time wherever (except 5 minutes when checking in for a Delta flight) and no queues and that is what passengers want most. In the departure lounge the lighting was even such varied that one can find a place for reading or relaxed waiting. For curiosity I checked how to get to the entrance to the airtrain but did not find it although there are signs indicating where it should be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(United States)

Arrival on Aeromexico from LAX at the new Terminal 2 home to Aeromexico and SkyTeam partners. T2 is clean spacious and efficient with good dining and business facilities and wi-fi service but its remoteness makes for an inconvenient transfer to Terminal 1 to catch the Metro or a quick taxi into town. T2 is underserved by taxicabs and the queue is always long. It's often quicker to take the Aerotren to T1 and get a cab from there. The customs/immigration staff are professional courteous and speak excellent English. In sum T2 is an improvement over T1 in terms of space and facilities but connectivity to ground transport needs to be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

Mexico City Airport is nice and functional-- not nearly as horrifying as say Miami Airport. The new T2 provides some architectural distinction to the main terminal including more open spaces and extensive glass but the textures and materials used are pretty much the same as found at T1. I am convinced now having seen the new terminal that the Mexican airport authority will not be finished until they have enough "salas" or waiting areas to be able to use every letter A-Z for naming; I only hope that this system of assigning gates at the last minute provides at least some operational efficiency on the ramp or elsewhere. The entry roadway into T2 is pretty nice especially lit up at night but the large scale/volume of some of the hallways in the terminal especially near the exits on the arrival level give the terminal an eerie empty feel. the worst part about T2 is that it appears that the taxi drivers lobby has exerted some pressure and it is impossible to get from T2 to T1 or vice- versa with larger or multiple bags without paying $8-10 for a taxi one-way. This is completely unacceptable this airport needs to complement the airtrain with a full-scale bus shuttle system to get people where they need to go quickly and safely even if they have a few bags.
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3/10

Mexico City Airport customer review

I arrived by metro for a Continental flight to Newark. I walked all the way through the terminal following the 'International Departures' signs. On arriving at the two check in rooms I searched for the Continental Check in desks. Not finding them I asked an official in the current room where the desks were. He said 'the other room'. I rechecked the other room with no success and asked another official the same question. I got the same response 'the other room'. I went for a third opinion and the response was 'I don't know'. At this point I thought an information desk would know but I didn't recall seeing one anywhere. Hence I asked a fourth official who said it was in the other terminal and I needed to get the skytrain there. I did not know that there was a second terminal. I remember seeing signs to the skytrain but no indication as to where it went. It took me over 30 minutes from leaving the metro to arriving at Continental checkin ! You have been warned.
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3/10

Mexico City Airport customer review

Arrived Terminal 2 from ORD. Passport control and customs was fast in bright airy space although people with connecting flights didn't seem to know if they had to pick up their bags or not. Main arrival terminal spacious but rather dark and gloomy and already seeming a bit run down and tatty although fairly new. Easy to get tourist info and cash and ticket for taxi. Departure from Terminal 1 on 1/5. Beware - it is a very long walk from the Metro station to the international check in and there are no moving sidewalks signage also poor. Signs said "International Flights" but did not indicate if that was for check in or arrivals. Check in is on the upper level. After security there are only 3 places to sit down and eat. There is a pharmacy and lots of duty free. Prices in the airport are much higher than in the city and the terminal is not well air conditioned.
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3/10

Mexico City Airport customer review

If taking a taxi at the airport take the white not the red; the white will cost about ten dollars; the red about 20 to Polanco or zona rosa. Both are totally safe - you have to pay for the white as soon as you leave customs.
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3/10

Mexico City Airport customer review

Some parts of this airport are bright and modern while other parts are cramped and dingy. Landside of Terminal 1 is a long two-story corridor with money exchange desks car rental agencies and shops. Check-in desks for domestic flights are located in small alcoves along the ground floor of the corridor which can be hard to find if you don't know what you're looking for. International check-in is on upper floor. There are some high-end boutiques airside along with the usual duty-free stores. On departure to USA there was a manual inspection of hand luggage at the gate to ensure compliance with liquids rules. On arrival there was a 15 min wait for passport control at 9PM. After you claim luggage you must send it through an x-ray then press a button which displays either a red light (manual inspection) or green light (free to leave). Unlike most airports money change rates are competitive -- poke around to find the best deals. Airport is served by the metro but the entrance is hard to find (walk to south end of terminal then down sidewalk along access road.)
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