Mexico City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 111 reviews
3/10
No Skytrax Rating
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4/10

Mexico City Airport customer review

Mexico City Airport is nice and functional-- not nearly as horrifying as say Miami Airport. The new T2 provides some architectural distinction to the main terminal including more open spaces and extensive glass but the textures and materials used are pretty much the same as found at T1. I am convinced now having seen the new terminal that the Mexican airport authority will not be finished until they have enough "salas" or waiting areas to be able to use every letter A-Z for naming; I only hope that this system of assigning gates at the last minute provides at least some operational efficiency on the ramp or elsewhere. The entry roadway into T2 is pretty nice especially lit up at night but the large scale/volume of some of the hallways in the terminal especially near the exits on the arrival level give the terminal an eerie empty feel. the worst part about T2 is that it appears that the taxi drivers lobby has exerted some pressure and it is impossible to get from T2 to T1 or vice- versa with larger or multiple bags without paying $8-10 for a taxi one-way. This is completely unacceptable this airport needs to complement the airtrain with a full-scale bus shuttle system to get people where they need to go quickly and safely even if they have a few bags.
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3/10

Mexico City Airport customer review

I arrived by metro for a Continental flight to Newark. I walked all the way through the terminal following the 'International Departures' signs. On arriving at the two check in rooms I searched for the Continental Check in desks. Not finding them I asked an official in the current room where the desks were. He said 'the other room'. I rechecked the other room with no success and asked another official the same question. I got the same response 'the other room'. I went for a third opinion and the response was 'I don't know'. At this point I thought an information desk would know but I didn't recall seeing one anywhere. Hence I asked a fourth official who said it was in the other terminal and I needed to get the skytrain there. I did not know that there was a second terminal. I remember seeing signs to the skytrain but no indication as to where it went. It took me over 30 minutes from leaving the metro to arriving at Continental checkin ! You have been warned.
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3/10

Mexico City Airport customer review

Arrived Terminal 2 from ORD. Passport control and customs was fast in bright airy space although people with connecting flights didn't seem to know if they had to pick up their bags or not. Main arrival terminal spacious but rather dark and gloomy and already seeming a bit run down and tatty although fairly new. Easy to get tourist info and cash and ticket for taxi. Departure from Terminal 1 on 1/5. Beware - it is a very long walk from the Metro station to the international check in and there are no moving sidewalks signage also poor. Signs said "International Flights" but did not indicate if that was for check in or arrivals. Check in is on the upper level. After security there are only 3 places to sit down and eat. There is a pharmacy and lots of duty free. Prices in the airport are much higher than in the city and the terminal is not well air conditioned.
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3/10

Mexico City Airport customer review

If taking a taxi at the airport take the white not the red; the white will cost about ten dollars; the red about 20 to Polanco or zona rosa. Both are totally safe - you have to pay for the white as soon as you leave customs.
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3/10

Mexico City Airport customer review

Some parts of this airport are bright and modern while other parts are cramped and dingy. Landside of Terminal 1 is a long two-story corridor with money exchange desks car rental agencies and shops. Check-in desks for domestic flights are located in small alcoves along the ground floor of the corridor which can be hard to find if you don't know what you're looking for. International check-in is on upper floor. There are some high-end boutiques airside along with the usual duty-free stores. On departure to USA there was a manual inspection of hand luggage at the gate to ensure compliance with liquids rules. On arrival there was a 15 min wait for passport control at 9PM. After you claim luggage you must send it through an x-ray then press a button which displays either a red light (manual inspection) or green light (free to leave). Unlike most airports money change rates are competitive -- poke around to find the best deals. Airport is served by the metro but the entrance is hard to find (walk to south end of terminal then down sidewalk along access road.)
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5/10

Mexico City Airport customer review

Arrived in the new domestics Terminal used by Skyteam airlines enroute Puerto Vallarta to Leon/BJX. Modern and clean and security quite efficient. Workers spoke some English which was great for our very little Spanish. Interesting shops. The downside is that though the terminal is modern and airy it almost has a cold feeling to it. I guess this is common at Mexico City Airport you don't know the gate until 15 minutes before boarding we had to keep asking Aeromexico staff where our gate was. You must watch your bags diligently as when I was occupied with my iPod a man walked up to our carry-on and then walked away when I looked up. This happened twice.
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Mexico City Airport customer review

Unfortunately this airport is always at maximum capacity and even with the additional terminal for international flights [only serviced by SkyTeam members though] it will not be enough. Much modification has been made though and the airport is state-of -the art. Plasma screens await you at check in and different halls allow easier check in and make the process quieter and faster. All the new duty free shop's are amazing along with all of the restaurants. I wish American airports had those choices. Unfortunately immigration is pretty bad in the evening and during peak travel times. Try to avoid 6-8pm or early morning as this is when flocks of large flights from Europe South America and North America arrive. Even with the 3 different immigration stations over 2000 people were in line with me at one time. Surprisingly I only waited an hour.
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Mexico City Airport customer review

Two warnings: Your boarding pass may list a gate or puerta but puerta may refer to the entry area for security check. The exit doors to the street also have puerta numbers. Your actual boarding gate must be found on departure screens which only show the next hour or two. After passing thru security travellers have been pickpocketed in the waiting lounges.
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Mexico City Airport customer review

This airport had an amazing array of restaurants stores banks and other services. Four Starbucks a Gloria Estefan Cuban restaurant every fast food chain you can imagine and some unique stores like the Museum of Anthropology and the government map store. The queues were short and things were well organized. Even taking a taxi was easy. The major negative was the elongated design which resulted in a lot of walking but you could chalk that up as a positive if you want to get some exercise!
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Mexico City Airport customer review

Mexico City's Airport is way better than what I expected since I had never been there before. The new migration areas (M2 and M3) are really effective specially when arriving in a Sky Team member airline (special area). The airport is clean but it should have some internal transportation system because when arriving at concourse A to catch an international flight for example you'll have to walk miles before getting there. I've seen the "Terminal dos" project and it seems to be really nice and hopefully effective because traffic is increasing day by day. I imagined some airport as Bogota's or Sao Paulo's but Mexico City International Airport has a much better infrastructure.
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