Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1371 reviews
2/10
No Skytrax Rating
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2/10

Manchester Airport customer review

(United Kingdom)

Very old and drab airport. Profits taken with little reinvestment travelators often not working. Walk from T3 to Station terrible camber all wrong for luggage and dangerous Non refundable £1 for trolleys ridiculous. Suggest airlines reduce payments until airport brought up to standard for customers. I use this airport once a month.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

Very disappointing airport. Long queues. Upon arrival trolleys require non-refundable £1 coins to use which is a pain for those flying from abroad. No porter service available at all. No staff on arrival to assist with trolleys and suitcases. Other staff completely unhelpful saying that it's not their job to help! Poor bathrooms with limited space not clean and limited family facilities. One of the worst airports I have been to. Parking is ridiculously expensive and even drop off at certain areas has to paid for.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Manchester Airport customer review

(United Kingdom)

MAN-CDG. When we arrived at T3 departures there was a massive queue to check-in which meant we only had 10 minutes to get to the gate and explore duty free! Fortunately security was only about 5 minutes due to the lack of people using the terminal. For once staff at the airport were for helpful and friendly! I would defiantly use Manchester airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Manchester Airport customer review

(United Kingdom)

I had the great misfortune to use this airport every Friday night to travel back to the UK. Always the same flight and every time queues at passport control were massive! At best they only had a third of desks open. No idea why it is a problem to organise this better - waiting 40 min to get through the passport control is unacceptable! At least I had no issues retrieving my baggage - I know through experience that Manchester Airport's baggage handlers are the slowest so I only travel with hand luggage if I go through MAN airport! On way out I find it disappointing that I am forced to go through duty free even when I do not want to shop! As all the spare room is filled with shops there is not enough seating when a few flights are delayed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Manchester Airport customer review

(United Kingdom)

Manchester to Dublin quick check-in quickly through security. No problems at all. Arriving back quick again no issues.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Manchester Airport customer review

(United Kingdom)

Return to Sydney. Outbound flight delayed overnight so large queues to retrieve baggage and get to hotel. Following morning enormous queues for check-in and then flight delayed another 2 hours. On return the arrivals is dismal. Dark narrow corridors which seem endless before you reach the maze that is passport control. Very unattractive. On a positive note on my return I was off the plane quickly found hardly anyone in front of me at PP and then my case was on the carousel within 10 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Manchester Airport customer review

(United Kingdom)

T3 to LHR with BA to connect with flight to WAW; returned to T3 with bmi. Last flight of the day outward terminal very quiet as shops were shutting down. Cleared check-in and security in less than 10 minutes. Flight departed on time. Flight slightly delayed upon return and no airbridge - bussed to the terminal from about 400m away (not sure why but this isn't usual for this flight). However bags were already on the belt before we arrived at the carousels so no further delays and no complaints.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Manchester Airport customer review

(United Kingdom)

The worst experience I have had at an airport getting to / from the rail station and T3 is a real challenge. An awful camber makes pushing the trolleys very hard work and as of 10th April they are charging £1 or 2 euros for the use of them which is non refundable. If the weather is poor (rain or wind) this trip is made even more miserable. Another nasty surprise is the £1 charge for a clear re-sealable bag for security these are free at every other airport I use. Beside these bad points T3 is quite a pleasant place but its the last time I'll be using it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Manchester Airport customer review

(Italy)

Left T3 on a Sunday afternoon. Dropping off is not ideal because you have to cross the road but at least there is no charge for it. Terminal not busy at all. Few facilities before security but there's a good Costa cafè. More staff at security than passengers when I passed. Security seems ready for big flows. There are body scanners there but I've rarely seen them used. Overall impression is efficiency and focus on getting people through as quick as possible. After security signposting for the upper floor gates is not immediately visible. Looks like signs to gates are hidden for a purpose so you walk around the omnipresent duty free stands. The terminal airside is airy and well lit with sufficient things to do. Carpets look a bit worn out. There's plenty of seats in the gate areas but not vending machines as is the case for T1.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Manchester Airport customer review

(United Kingdom)

T3 to LHR. bmi check-in was quick and efficient. Flight delayed for 90 mins due to problems at LHR. The new scanners are a significant improvement with no more of the "shoes off!" nonsense still seen at London airports reducing the time needed to clear security. Facilities airside are acceptable for short waiting times but aren't adequate for long delays/layovers. Cleanliness much better than my last T3 flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes