Malaga Airport

✅ Trip Verified | I was in a group of 14 people who required Special Assistance to travel across the airport at Malaga, on a TUI flight & cruise package. The experience at the airport was absolutely deplorable. Only two people eventually arrived to help us. It took almost 1.5 hours to transport us all through the airport to our transport to the TUI cruise ship. There staff were very disorganised, very stressed, under resourced, lacking effective wheelchairs and other transport, poorly supported and poorly trained. The organisation was chaotic, with no confidence that people would make their connections. I would like to say things got better, but our experience was even worse at Tenerife airport, where I would say treatment was almost abusive, with several passengers in tears due to the treatment received, the stress and shame and support staff in tears at the experience. The complete disorganisation, and the way we were treated as second class passengers was absolutely shameful. I would not advise anyone needing assistance to travel to, or through, Spain. Upon our return to France my treatment, along with other passengers was exemplary.

Not Verified | Absolute disorganised nightmare which spoilt the overall holiday. Queue for passport control on departure over a kilometre leading to flight being delayed. I will never go back to this airport. Absolute no respect for travellers treated like cattle. Gatwick baggage on carousel for their flight landed after us so our bags couldn’t be loaded while they were still in passport control. Waited one and half hours for baggage handlers to figure this out and the squeezed in Cardiff baggage a few at a time crushing Gatwick baggage. Do not use this airport.

✅ Trip Verified |  I arrived at the airport 12 hours before my flight (I live in a small town which has 2 buses a day) so didn’t have a choice. Was told by a very helpful lady I could not go through security until 2am, arrived back at 2.30am to be told 6.30am. Actually waiting looking at the security who are ignoring me right now.

✅ Trip Verified | I wanted to share what an unorganised chaos it is at departures. Especially security. No communication what to take out. All we got asked 'randomly' is if we had any babies. We didn't. But then the mayhem started: everything out of the bag: including the last small items - what a mess. Clear signage and loud/clear guards should communicate all this beforehand and not when the bag has gone through. Unfortunately that was a very poor performance, if not the worst in 25 years of flying. No customer service, no help just blunt sending is back. Any assistance in putting the trays back was too much. Is this Spanish customer service? I'd say: avoid this airport.

Not Verified | It seems several flights have arrived at once and immigration is not geared up to deal with so many passengers even though Malaga is now the 4th largest airport in Spain. So far we’ve waited 45mins and it’s still a long way to go. No information provided over the speakers and no staff to explain why the delay.

Not Verified | Today, I was dropped off at 08:25 for my 10:55 flight to Glasgow. To check our bag in we waited in a queue for 1 hour. We waited about 20 mins for security and then 1 hour for passport control. It was absolutely chaotic and airport staff just shrugged their shoulders. People were running everywhere fearing they would miss their. Something has to change in this airport.

✅ Trip Verified | What a nightmare. It starts with the fact that they do not try to speak English and if they can do it it's very bad. Customs certainly don't know what they are doing - all in all very bad.

Not Verified | Excessive queues - 1.5 hrs to get through passport control.

✅ Trip Verified | Worse airport I have ever experienced. Staff (at least what staff was there which was very little) were completely ineffective in handling queues. Passport control a nightmare.

✅ Trip Verified | This is the worst airport I have ever been to. They are unprofessional and not helpful. They lost my luggage and still haven't delivered it to me even if I see on worldtracer they my luggage had been Found. I called every day and they just don't bother. Not a good experience for me.