✅ Trip Verified
| Never known so much chaos and disorganisation at an airport as at Malaga Airport, and our 1st experience of this airport (departure). 1st at check in desks on arrival although 6 desks should have been open, on joining 1 queue, queue stood still for ages or moved very slowly. After a while 3 of the desks suddenly closed although there were still long queues including ours! Eventually after proceeding through check in went towards security control – more chaos and disorganisation, never known so many people crowded into a small space all trying to get to security control. A member of staff came and started gesturing to the crowd to follow him. During this confusion my husband and I became separated. We felt we were being herded like cattle. Eventually to a small entrance where our boarding passes were swiped. Then more confusion so no staff to assist or advise what to put in the trays for the x ray machine, and no signage. Eventually getting through security we raced through the Duty Free Shop to find a screen to find which gate our flight was departing from. Eventually saw a screen saying “East Midlands Last call C30 – 10.50 am” we had to ask a lady at a sales kiosk if she could help us as couldn’t see any signs for C30. She pointed which way and we ran towards C, then we had to join another long queue for the passport machines, only about 6 were working out of 20 and of these 2 people at the front of the queues were stuck at the machine until eventually a member of staff came and helped them through. Rushed through to see a waiting area with a screen at the front by the door “East Midlands Last Call”. We relaxed assuming there had been a delay due to all this chaos and hold ups so got in the queue. We both took it in turns to go to the toilet keeping an eye on the queue in case we needed to rush. I asked the woman in front of me if she was catching the same plane as me as there hadn’t been any sign informing us of a delay. She told me she was waiting for the 12.50 to Newcastle! I rushed to the desk by the door and asked the man and woman there if this was the queue for the East Midlands 10.50 am flight, to which they replied I was very late and said to me that I knew what time the flight was as if all this was my fault! I explained about the hold ups and chaos and the man nodded and said I might just make the flight if I hurried; the woman told me I would probably miss it now! We rushed along without being advised exactly which way to the plane and had to return as the door was locked, to which the man at the desk then pointed “down there” to which we followed and boarding the plane and fortunately the plane waited for us. It was 11.20 am by now, our plane left at 11.50 am. We were left feeling very stressed after a lovely holiday and it has put us off returning because of our treatment at Malaga Airport.