Malaga Airport

✅ Trip Verified | On leaving the airport we were greeted by an official asking me why I wasn't wearing a mask. I explained I was exempt, she asked to see my paperwork! I showed her and she told me it was fine. Walked to the queue as we thought for checking in to be greeted in the queue by staff who said why aren't you wearing a mask, I explained again, she said you will need to get it stamped before we can let you through here at security. We went to the right queue and checked in where the lady saw my letter and was fine, we then went to the fast track area, where we were greeted by a young woman who said stand there, then called over another lady with a phone who had to see my letter to speak to someone about it she read it out in Spanish, meanwhile the staff ignored us. I was cleared to go forward to the security area. On arriving there was asked why I wasn't wearing a mask, explained again! I thought I would go into a shop to pass the time, was greeted with where is your mask, explained I was exempt, the manager was called and I was told I could not purchase the items and had to leave the shop because if the police saw me in there they would be fined. I went to board the plane, asked again for paperwork, I handed over the letter, she told me she had to speak to the captain.

Not Verified | The local ground staff that is hired by many airlines are terrible. There is no public communication about changes or delays to flights, and when they do it is in the worst English possible. At boarding they are rude and impatient to passengers. All in all a terrible experience every time. A disgrace that staff are not better trained and unbelievable that the airlines that pay them do not act to improve.

Not Verified | On arrival we had no problem collecting luggage and getting transport to our resort. On departure we found check in to be great and as usual and not a problem security was busy and rushed, it was at the immigration gates Area C which I found stressful with abrupt staff and unhelpful guards beyond the scanner area. I had trouble scanning my passport which made the two female guards lose patience and be rude and the 3 guards on the desks to laugh as the lines of people got bigger very bad customer service.

✅ Trip Verified | A quite large airport which in the winter period was moderately busy. It's not of the most beautiful design but does the job. Security queues were long despite a low volume of travelers, the whole process looks outdated. Shopping and food courts are all fine but can easily overcharge you for what you get. Seating is bad, most seats don't have any padding, just hard plastic. There's a cheap train connection to the city center for only 2,30 euro.

Not Verified | There is a lot wrong with Malaga Airport. 1) Wifi is sold off and does not work. 2) Air conditioning is poor, leaving it too hot everywhere in winter, unbearable in summer. 3) Layout and structure is just silly, with one terminal masquerading as three and interminable walks in long straight lines up and down the main thoroughfare. 4) No contact information or properly done website. 5) Only warm tap water available as drinking water. 6) No automated check-in or bag drop, leading to huge queues and delays which are 10 years behind standards. 7) And most damningly - There is nowhere to eat proper food, even allowing for paying extra. Overpriced sandwich bars abound, but the only hot food source after the gate served us an inedible mess of microwaved potato chunks doused in oil, prepared by the cashier, with no chef on duty, a standard which should not only be criticised but reorimndable - passengers paying full dinner prices are destined to travel with nausea if they are foolish enough to order hot food as we did. A great pity, in a city where eating well and reasonably is the norm. 1 point for friendly staff.

✅ Trip Verified | No order when queuing up to board the plane. Told ladies at gate that we had little children and my wife was pregnant but they did not care asking us to wait in the queue. We were last to board. We asked the 2 ladies for their names to complain but they refused to give us names or badge numbers taking the law into their hands. No one to complain to at the airport.

✅ Trip Verified | Never known so much chaos and disorganisation at an airport as at Malaga Airport, and our 1st experience of this airport (departure). 1st at check in desks on arrival although 6 desks should have been open, on joining 1 queue, queue stood still for ages or moved very slowly. After a while 3 of the desks suddenly closed although there were still long queues including ours! Eventually after proceeding through check in went towards security control – more chaos and disorganisation, never known so many people crowded into a small space all trying to get to security control. A member of staff came and started gesturing to the crowd to follow him. During this confusion my husband and I became separated. We felt we were being herded like cattle. Eventually to a small entrance where our boarding passes were swiped. Then more confusion so no staff to assist or advise what to put in the trays for the x ray machine, and no signage. Eventually getting through security we raced through the Duty Free Shop to find a screen to find which gate our flight was departing from. Eventually saw a screen saying “East Midlands Last call C30 – 10.50 am” we had to ask a lady at a sales kiosk if she could help us as couldn’t see any signs for C30. She pointed which way and we ran towards C, then we had to join another long queue for the passport machines, only about 6 were working out of 20 and of these 2 people at the front of the queues were stuck at the machine until eventually a member of staff came and helped them through. Rushed through to see a waiting area with a screen at the front by the door “East Midlands Last Call”. We relaxed assuming there had been a delay due to all this chaos and hold ups so got in the queue. We both took it in turns to go to the toilet keeping an eye on the queue in case we needed to rush. I asked the woman in front of me if she was catching the same plane as me as there hadn’t been any sign informing us of a delay. She told me she was waiting for the 12.50 to Newcastle! I rushed to the desk by the door and asked the man and woman there if this was the queue for the East Midlands 10.50 am flight, to which they replied I was very late and said to me that I knew what time the flight was as if all this was my fault! I explained about the hold ups and chaos and the man nodded and said I might just make the flight if I hurried; the woman told me I would probably miss it now! We rushed along without being advised exactly which way to the plane and had to return as the door was locked, to which the man at the desk then pointed “down there” to which we followed and boarding the plane and fortunately the plane waited for us. It was 11.20 am by now, our plane left at 11.50 am. We were left feeling very stressed after a lovely holiday and it has put us off returning because of our treatment at Malaga Airport.

Not Verified | The worst airport ever. Total chaos. I would expect a very busy airport should be much more organized, queues massive to check-in even though was done the night before. The security line is chaotic and dangerous for old and v young travelers. There should be much more staff on security. Another queue at passport control and another queue to get on the airplane. You need 3 hrs for this whole process

✅ Trip Verified | Once again, this airport is slipping. Queues for security and passport control were unacceptably long and chaotic. If Sr de la Torre wants to keep Málaga in front, he needs to give some thought how to handle its gateway. Today’s experience was a complete turn-off.

Not Verified | I used this airport last year (2018 )and required special assistance due to a broken foot. The service was fantastic both on arrival and departure. Far superior to that in my home country. The staff were kind and considerate and I had a feeling that they genuinely cared about my comfort. I was dropped of at my taxi. I flew home from Malaga airport on 14 July 2019 following a holiday. I did not request special assistance however I found it tough going as I am waiting on a hip replacement and use a walking stick. When I arrived at the check in area a member of staff took me and my family to the front of the queue to save me having to stand. When I arrived at security staff took us to shorter queue where I was asked if I needed assistance to go through the process. I cannot praise the staff at the airport enough. I didn't ask for help but they did everything possible to make sure the experience was made as easy as possible for me. The airport was clean and everyone we came into contact with displayed excellent customer service skills. I would recommend this airport to anyone requiring special assistance