Malaga Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 105 reviews
3/10
No Skytrax Rating
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10/10

"excellent customer service"

(United Kingdom)

Not Verified | I used this airport last year (2018 )and required special assistance due to a broken foot. The service was fantastic both on arrival and departure. Far superior to that in my home country. The staff were kind and considerate and I had a feeling that they genuinely cared about my comfort. I was dropped of at my taxi. I flew home from Malaga airport on 14 July 2019 following a holiday. I did not request special assistance however I found it tough going as I am waiting on a hip replacement and use a walking stick. When I arrived at the check in area a member of staff took me and my family to the front of the queue to save me having to stand. When I arrived at security staff took us to shorter queue where I was asked if I needed assistance to go through the process. I cannot praise the staff at the airport enough. I didn't ask for help but they did everything possible to make sure the experience was made as easy as possible for me. The airport was clean and everyone we came into contact with displayed excellent customer service skills. I would recommend this airport to anyone requiring special assistance
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"showed absolutely no understanding"

(United Kingdom)

Not Verified | The security in this airport is an absolute disgrace. My 3year old was hysterical after removing him from his pushchair and then trying to make him go through the security gate alone. The lady security officer on duty was rude, aggressive and showed absolutely no understanding that this was a 3 year old child who did not understand what was happening and refused to allow him to return to me for comfort. The same lady then told one of her colleagues to “body search” me, this after saying that my leather trainers were “too soft” and remove them to be put through the scanner. We flew from Birmingham Airport and had none of these issues. I dread to think what will happen if we ever have to go through airport security again, my grandson has been traumatised by the whole episode.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Gates not displayed"

(Sweden)

Not Verified | Water bottle still not 1€ for 0,5 liter. Water fountains has the same water as tap water in restrooms. Gates not displayed on information screen even though it's known, and displayed at the gate.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"falsifying their records"

(United Kingdom)

Trip Verified | Cleanish airport and staff are generally pleasant. Baggage handling is a joke. Using the airport every few weeks with checked bags, the baggage handlers make sure to deliver 10-12 bags to the arrival belt in about 10 minutes, and then take a 15mins break before the rest arrive. Every single time this happens, I guess they are falsifying their records on bag delivery times by getting just a few out quickly.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very bad customer service"

(United States)

Not Verified | At the check-in desk I specifically asked where do I get my custom stamp for the tax free refund knowing they need to see my luggage for that. The lady misinformed me and checked in my luggage which caused me to loose all my tax refund! There was no time to get my luggage back before my departure time. So, who should I ask for my money back now? Very bad customer service!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No signage or staff"

(United Kingdom)

Not Verified | Security check is crazy. No signage or staff to explain what to do. I, and many others in my queue, did the queue process incorrectly and had to rely on aggressive, patronising others in the queue to loudly tell me so. It was embarrassing and unnecessary. It's a very unusual security queue system so there needs to be signage at the very least. The whole airport and experience was chaotic.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Lack of organization"

(Spain)

Not Verified | Caos total. Falta de organización en los controles, falta de restaurantes y muchas colas para todo. Hacen falta más pantallas con info de los vuelos! - Total chaos. Lack of organization in the controls, lack of restaurants and many queues for everything. More screens are needed with flight info!
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Chaos and incredibly disorganised"

(United Kingdom)

Not Verified | Chaos and incredibly disorganised. The check in was opened less than an hour and 25 minutes before the gate closes! No logical reason to do so. There is no reason why as an airport you wouldn't want people sat by all your shops as they wait for their flight. It's rushed and an easily avoidable problem. Bloody stupid. Was hoping to have breakfast here as we arrived 3 hours early.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never returning to this airport"

(United States)

Not Verified | Worst airport I have ever been to in my entire life. I was flying Aer Lingus to Dublin, and in the check-in line I waited for almost an hour just standing in line. When I finally reached the counter, I was greeted by a very rude Iberia agent who barely understood English and was very slow at printing the boarding passes and taking my luggage. Security was fine, but after security you have to stand in a separate line just to enter the gate area which added an extra 30 minutes to the whole process. It turns out the line was a "passport control" but when I finally got to the front all they did was take my passport, open it, then give it right back without doing anything then I finally got to the gate area. Which was very dirty, the windows are disgusting and the space is so small and crowded with only 1-2 shops. Will never be returning to this airport. Disgraceful.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Departure was relatively straightforward"

(United Kingdom)

Trip Verified | A much better experience than last year even though we were travelling at the start of the high season. Perhaps flying earlier in the day made a difference. Arrival was unremarkable with passport control taking only a few minutes. There seemed to be staff guiding some passengers to and through the e-gates but we stayed in the short queue for the manned gates. Departure was relatively straightforward too. There were quite long queues at security but they moved quickly. My wife was mistakenly called to a male agent for frisking (a not unusual happening!) and the poor man was mortified when a female colleague obviously told him about his mistake, luckily before he found out for himself! Passport control was much improved with more gates provided with access beyond those gates to both areas B and C which meant UK-bound passengers could present their passports without fear of having chosen the wrong area. As a result, although the airport was busy and our return flight was delayed over an hour, our passage through Malaga airport was relatively painless. Two adjacent gates were used for boarding, which helped to reduce the turn round time for our plane.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes