Malaga Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 126 reviews
3/10
No Skytrax Rating
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1/10

"This is the worst airport I have ever been to"

(Belgium)

Trip Verified | This is the worst airport I have ever been to. They are unprofessional and not helpful. They lost my luggage and still haven't delivered it to me even if I see on worldtracer they my luggage had been Found. I called every day and they just don't bother. Not a good experience for me.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"you could not get better service"

(United Kingdom)

Not Verified | My wife is disabled and in her electric mobility scooter, the mobility and assistance at this airport are second to none they are very helpful and could not do enough for us. We arrived at the airport early, as requested by Ryanair we went to the bag drop and thru security in 15 mins. We have used Malaga airport many times and you could not get better service. A big well done to all, including Ryanair who’s bag-drop was open four hours before the flight.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"controlling the queue as best they could"

(United Kingdom)

Trip Verified | The departure queue for Immigration (UK flights) was very long as Chris Musson referred to below, this was at the peak departing time at 11am. However, it moved fairly quickly, and there were a lot of airport staff in green uniforms controlling the queue as best they could, and they were all very polite. None of us like the queuing that Brexit has caused for airport immigration around Europe. I just hope that those who suffer the longest possible queues were the ones who voted for Brexit!
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Airport never ever lets us down"

(Spain)

Trip Verified | Airport never ever lets us down. One of the most efficient/organised airports I fly from. Easy bag drop off, easy security transition. Straight through within 10 minutes max, would have been quicker if other passengers would remove liquids before they get to the security gate. See you again soon and keep up the amazing work your staff are doing.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"took 45 minutes to get through"

(United Kingdom)

Not Verified | Sad to see a once excellent airport reduced like this. After a brisk baggage check in by Jet2.com it was straight into the labyrinth of security checks. Plenty of desks but no strategy and not much checking action despite all bays being operational. But I’ve experienced worse. However, what should then have been a leisurely review of eating options ground to a halt when we came across a queue, which snaked round all the concessions and headed for the passport check area, including where both sides of the queue were side by side. I’m not so bothered by queuing as such, but there was literally not one person, barrier or control until the final 20 metres. I suspect it was 200 metres long. It took 45 minutes to get through, plenty of panicking travellers trying to sneak in and plenty of rising temperatures. What a terrible impression when there really is no need.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"shambles of an airport"

(United Kingdom)

Trip Verified | Awful. A most disorganised, shambles of an airport from start to finish. Clearly a lack of leadership, too many fliers vs capacity.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"too small to handle the number of passengers"

(United States)

Trip Verified | The airport seems to be too small to handle the number of passengers going through it. Check-in lines were long, as was the passport control line for passengers heading out of the Schengen area. While I avoided that line, there were so few seats in the Schengen gate areas that the crowds spilled out into the hallway, making it very hard to navigate. I found it worrying that the airport had private security guards walking around with billy clubs and handcuffs, like they were expecting trouble from the passengers. I believe that the airport should spend money on improving the facilities, especially in the area of seating and staffing, to make the airport a more pleasant experience for its passengers.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"queues to get through passport control"

(United Kingdom)

Not Verified | Malaga Airport is a disgrace for travellers going home. There are queues to get through passport control which are the worst I've ever seen. There is no warning and no communication at all to even advise passengers they need to queue for hours and possibly will miss their flight. There was no one to ask and flights were getting delayed as the aircraft were hanging on trying to wait for their passengers still queuing in the terminal through no fault of their own. The airport staff were hopeless. We had 5 minutes to our take off time, had been queuing for two hours and had to jump the queue and run to the gate to board. The passport control staff showed no consideration and were behaving like robots. They took no responsibility and organised nothing! Like many others we were lucky to get on our flight because TUI waited but I'm sure there are people left stranded in Malaga. Shame on you all at Malaga!
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"passport control has now to be the worst in Europe"

(United Kingdom)

Not Verified | Malaga airport passport control has now to be the worst in Europe. It took us an hour to get through the control on arrival and the same returning. Been travelling to Malaga for last 12 years but will now look at alternatives as the situation at the airport is out if control. Management of queues is a farce as people just jump the queue by asking weak officials which queue to go in and they simply allow them to join where they ask the question.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"huge queue for passport verification"

(United Kingdom)

The worst airport - I would never fly here again. Trapped in a huge queue for passport verification with one officer and no help. Truly a disgusting way to treat visitors.
Experience At AirportArrival Only
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
no