Madrid Barajas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 194 reviews
4/10
No Skytrax Rating
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1/10

Madrid Barajas Airport customer review

This is my third review of Barajas airport and each time it is getting worse and worse!!! Used the airport on the Labour Day weekend. To start with getting a ticket was the closes thing to hell because there were only 4 ticketing officers for roughly 750 people! Security shouted at us and shoved us to pass the control (and when the odd passenger complained ultimate humiliation seemed to be the only retaliation method for the controllers). Shops were full and vendors shouted at passengers to speed up and grab anything they wanted. Finally gate for the IB8755 flight for Nice changed 4 times with no announcements! Frankly they have to put customers first sometime!
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3/10

Madrid Barajas Airport customer review

The airport is pleasant enough with plenty of seating areas and an airy open feel. There also seem to be plenty of shops to pass the time in. Passport control was a breeze and only took a few minutes to clear as they had lots of counters open. The metro stop right at the terminal entrance is also a plus enabling you to save 30+ Euros compared to a cab ride. Security lines were a bit long though and good luck finding someone who speaks English if your Spanish isn't very good. The airport's big downfall though is its immense size - the walking times between terminals/gate areas can be immense especially if you have to go from the T4S satellite terminal back to T4 or vice versa (and good luck if you have to go to T1/T2/T3). I sure wouldn't want to have a connection here unless I had 3-4 hours between flights. Baggage wait times are also atrocious - it took better than an hour to collect them and bags were making it onto the belt 2-3 at a time at intervals of a couple of minutes.
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4/10

Madrid Barajas Airport customer review

Previous comments I've posted about long delays at T4's baggage reclaim unfortunately still hold true; in fact if my most recent experience is anything to go by they've actually got worse. Many of the catering outlets keep odd hours and some don't accept credit/debit cards. But the bottlenecks that were common at passport control seem to have smoothed out and the signing has been improved. Procedures at security and customs continue to be highly professional and efficient and the staff courteous. Although the terminal and its satellite are huge lots of escalators mechanical walkways and the connecting underground train reduce distances and walking time. Furthermore all the terminals at Barajas are amongst the cleanest and best maintained that I've encountered anywhere in the world.
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2/10

Madrid Barajas Airport customer review

It´s probably a 5 star airport for it's ability to whisk you into town in 20 minutes with the very convenient metro and if shops are your thing head to terminals 3 and 4 post-security but overall I´ll rate it 2 stars for it´s "designated smoking areas". They are almost completely open not ventilated properly and you can smell smoke almost everywhere in the terminals. Announcements on the PA system ask smokers to use them to - get this - create a more pleasing environment!! Please join the 21st century and end smoking at Barajas airport or at least make smokers go to a sealed off area.
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