Madrid Barajas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 209 reviews
4/10
No Skytrax Rating
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1/10

"angry and terribly rude police officer"

(Norway)

Trip Verified | Unclear airport, you get a lot of counter-notifications from the staff. At passport control we encountered an unprofessional, angry and terribly rude police officer. Several complained to others because he was extremely rude. He threatened to detain us when I wasn't quick enough to give him our passports. Such a person should not to have contact with people. Destroys the whole impression of the Spanish people. I've traveled a lot and never in my life have I been treated like that. Extremely unprofessional.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"She was incredibly rude"

(United Kingdom)

Trip Verified | Was looking for some Spanish soap and asked one of the ladies working in the general duty free shop (the first one after going through the security for connecting flights). She was friendly and helpful but then checked with her colleague. They didn't have it. I asked whether I could pay for the water there and was told that I could (beauty area, I think they also had Swatch watches nearby). The lady on the till was incredibly frosty. She asked for my boarding pass and was huffy and impatient. I was tired after a long flight back from Havana without sleep. I gave her a Euro and she barked at me in her English that it was one fifty. She was incredibly rude and immediately turned away in an abrupt manner when returning my change.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"quite a trek to the gate"

(Spain)

Not Verified | This is a huge airport to cover and as a pensioner, quite a trek to the gate. Times needed to walk are written but no alternatives were seen for a 24 minute traversal. The chairs are the most uncomfortable I've ever tried to endure: no lumbar support at all and the assumption we all slouch. Why must airport furniture be so awful? I bought two coffees - both very much lacking in actual coffee and there was no butter or jam to put on my dry over-priced croissant. The duty free area is a waste if time as everything is 59% more than on the high street.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Good old Spanish hospitality!"

(Haiti)

Not Verified | Two hours to check in baggage at Madrid airport. One person checking how many flights in. When asked what’s going on, they just walked away. Good old Spanish hospitality! Avoid airport it’s terrible and not friendly.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"ground staff were excellent"

(Israel)

Not Verified | We travelled with a baby and an elderly person with a mobility scooter and I wanted to say that the ground staff at Madrid airport were excellent, helpful and friendly and we were able to check in and board the plane smoothly. Many thanks!!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"signposting is poor and confusing"

(United Kingdom)

Trip Verified | Madrid T4 and T4s airport terminals left me feeling quite frustrated. Firstly, the signposting is poor and confusing. Add to this the endless escalators and trek to get to the shuttle train between the main terminal and its satellite. Then you have the underwhelming choice of food vendors. I don’t expect the airport experience to be wonderful, but this one is one of the least friendly and efficient airports I have ever used.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"no longer able to eat decently"

(Belgium)

Trip Verified | Upon arrival at Terminal 4, we see that we have to board in zone M. You will be taken there by an underground train. (17 minutes from T4). Once there, there was not a single shop. Only a very small kiosk selling prepackaged food. This was not communicated to us in advance. When we asked an employee where we could get food, he didn't know! So we were no longer able to eat decently and to buy souvenirs. Bij aankomst bij Terminal 4 zien we dat we moeten boarden in zone M. Daar wordt je met een ondergrondse trein heen gebracht. (17 minuten vanaf T4). Eens daar aangekomen was er geen enkele winkel. Alleen een heel kleine kiosk waar voorverpakt eten te koop is. Dit werd ons niet vooraf gecommuniceerd. Als we een medewerker vroegen waar we aan eten konden geraken wist deze het zelf niet! We hebben dus niet meer deftig kunnen eten en geen souveniers meer kunnen kopen.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"I definitely recommend this airport"

(Spain)

Not Verified | Fantastic airport, I really like this airport, it's one of the best airports in Spain, very good service, very nice decoration, I love the multi-color bridge in Terminal 1, passport security for immigration is very fast. I definitely recommend this airport.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"atmosphere was hectic and stressful"

(Finland)

Trip Verified | Long queues and the security staff was angry. General atmosphere was hectic and stressful at Terminal 2. If possible, I will avoid this airport in the future.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"Complete lack of proper signage"

(Ireland)

Not Verified | Returning hire car to Terminal 1 was a disaster, nearly missing my flight as result. Complete lack of proper signage for rental car return carpark. Rental company aware of problem, having pictures and hand made maps with arrows in their office. For this size international airport very poor experience. Sat nav was not in favour also.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes