Madrid Barajas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 208 reviews
4/10
No Skytrax Rating
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3/10

Madrid Barajas Airport customer review

(United Kingdom)

Nightmare - the airport is huge overwhelming and no one seems able to help. Also make sure you leave enough connection time between T4 and T4S - you need at least 30-40 mins and that's without going thru security. My heart was in my mouth because I almost missed my flight not realising how long to get between 4 and 4S this - I ran for my life when the penny dropped- and you run and run and run - you never seem to get to the end of the corridor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Madrid Barajas Airport customer review

(United Kingdom)

Do not transit at Madrid airport. Just travelled back from Lima and all the passengers transiting had a long journey to another terminal where they had to go through security again all their duty free purchased at Lima was confiscated. The only way to avoid this was to exit the airport and go back to check in buying a suitable bag to put the duty free in en route. Huge numbers of very angry customers and probably happy airport staff who get to drink all the booze they confiscate. The only time this had happened to any of the passengers before was in India. Staff were rude and unhelpful and the queue built up as passenger after passenger struggled to work out what they could do to avoid throwing away expensive and valued presents and souvenirs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(Spain)

Departed from and arrived back into T4 last week. After previous criticisms I've made on this site about long long waits at T4 baggage reclaim I have to say that this time bags were on the belt within a couple of minutes. I hope they can keep it up! Passport control officer even managed a smile too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(Singapore)

Customer service is grotesque. Airport employees are not helpful and did not put in the effort to help passengers who need assistance. They also lack the knowledge of their own airport. Asking them questions about airport facilities only return answers like "No" and "I don't know". If they can't help who can? Their handling of customer's lost luggage also reflects lack of centralized management and proper operation procedures. We were transferred from one desk to another just to try and find a piece of luggage they forgot to place onto a plane. Nobody had any idea where the lost luggage was and who was supposed to be responsible for it. Ultimately upon reaching the desk which was supposed to handle our matter the employee seemed reluctant to help. This made our experience of traveling through that airport both uncomfortable and infuriating. Management could do much more to improve the service side of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Madrid Barajas Airport customer review

(United Kingdom)

Terminal 4 is huge but I had no problem finding my way through. Check in was alright although queues at the BA/IB counters can be long since the autocheckin machines never seem to work properly. Connecting to the Satellite terminal can seem like a lot but the train is fast and literally took 2 minutes from security- the queues of which can vary from non existent to horribly chaotic- to the train station in the lower levels. The Satellite is identical to the main building but in a much more human scale. No calls to board which is partly good because the airport is quiet but bad because you need to check the screens constantly -though these are plentiful throughout the airport. Shopping is good in the main terminal but bad in the satellite though you get pretty much the same offer in terms of restaurants/cafes. IB's VIP lounge has improved a lot though - finally there's WiFi! Airport was clean. Only major drawback - if you get your gate changed last-minute (something quite common in flights that are a bit delayed) you might need to run given the huge distances.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(United States)

This airport is not well-suited for business travelers. There are no electrical plugs to be found anywhere. You must bring your computer's battery fully charged from home and use it while you wait for your connection. And then of course you may have no battery left on your next flight. Definitely not recommended if you plan on bringing a laptop computer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(United Kingdom)

Terminals 1/2/3 are gigantic and dated and the walk from the Metro to the terminals (particularly Terminal 1) is a trek. But having just flown into and out of Madrid this past weekend the signs regarding the supplemental fare are all over the place. They're on the trains (in English and Spanish) on platforms vending machine screens on station walls even on large stickers on the floors. That supplemental fare of one euro is peanuts on top of the normal fare which is also one euro. I'm not aware of that many capital cities in Europe where you can get from the airport to the centre for two euro. So the layout of Terminal 1/2/3 leaves much to be desired but I had minimal queuing times when I travelled.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Madrid Barajas Airport customer review

(United States)

I cannot fathom why some people are giving this airport favorable reviews. I grant you it's a very modern and clean airport but the place is a monster. It's GIGANTIC. Really I think the airport planners are guilty of overkill because Barajas is just too big and poorly laid-out to be functional. During my first time here I got lost and wound up doubling back and going through immigration about two or three times. Flying out it took me literally about 40 minutes to get from the airport Metro station to my departure gate inside Zone U (if I hadn't been jogging most of the way it probably would've taken even longer). I was there the day after the strikes in France which made the situation even more chaotic. As a result the lines were long and most airport staff were predictably unenthusiastic. The airport is directly connected to the Metro (which is convenient) however there is a poorly-publicised supplemental fee to enter or exit the Metro from the airport on top of the fare itself. Non-European passengers should bear this in mind before they burn up all of their euros on their way out of Europe because another HUGE problem is that none of the airport merchants (including the Metro kiosks) accept credit cards or ATM cards which aren't Spanish. I learned this the hard way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(Netherlands)

Terminals 12 and 3. What a terrible terrible place to be! Had to spend a night there it was a pure nightmare. Dirty small cold no chairs whatsoever. The way from metro to the check in takes ages (up to 15 mins) so dont be late. Spain should be ashamed of this place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(Spain)

Terminal 4. Wonderful design spotlessly clean and courteous efficient security staff. Marred by rude immigration personnel overpriced catering outlets that don't accept cards and keep bizarre opening times and on 1st February 2210 arrival an 80 minute wait at baggage reclaim. In my experience this is standard irrespective of airline/alliance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no