Luxembourg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 33 reviews
4/10
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1/10

“she will ruin your experience”

(Poland)

Not Verified | Terrible security experience! I'm a frequent flyer and this is my first bad review ever but I need to share. I had a new ziplock 1l bag bought especially for this trip, all my liquids were there. The woman then told me it's not 1l even though it clearly was and told me to throw away half of my stuff including medicine 10ml (!) and a stick deodorant. She didn't listen to me, I calmly explained that this is not a liquid and I flew with it in different EU countries with zero problems. She arrogantly stated that 'in Luxembourg it is a liquid' but she had no clue what that was. I wish I asked for her credentials. Avoid her at any cost, she will ruin your experience. I want to add that my friend had the exact same bag and products and a different guy had zero complaints about it. Plus the airport has no smoking area.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Security totally outdated"

(Luxembourg)

Trip Verified | Nice design and spacious. However thats where the good news stop. Security totally outdated and badly organized despite high staff number. Outdated scanners, no body scanner no scanners for liquids; outdated tray management. Constant showing of ID needed, no automated gates Wifi is crap and almost instantly saturated. All in all not the most pleasant experience in fact a bit outdated. Shame for a country which wants to be one of progress and innovation
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not allowed to enter the waiting room"

(Germany)

Not Verified | We are currently at the Luxembourg Airport, flying with three kids and are not allowed to enter the waiting room for the departure gate as it is "too full" - although you are able to see that there are still seats left. So, the kids have no access to seating, rest rooms or beverages / food. The security / police let certain passengers pass but is denying access to all other passengers. No information at all, no signs, no info, no spoken info. Nothing.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"So painful to go through this airport"

(Luxembourg)

Not Verified | So painful to go through this airport, every single thing took long queues and waiting time. From the counters to check in and most importantly the border control with few people having to check luggage of hundreds of passengers. In summary, not a nice experience.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I came to this airport and found no packing materials"

(Russian Federation)

Trip Verified | Today (21.01.2021) I had my flight to Amsterdam. As this day is my birthday, in the morning I was given three bottles of wine placed in a carton as a gift. I thought I could drop it off as a luggage in wrapped carton. Each airport I have been in before, has some paid or free services or desks with packing materials to wrap your luggage. What was my surprise when I came to this airport and found no packing materials or the possibility to buy a bag for transportation (everything was closed as it was an early flight at 6.20 am). The worst thing was that none of the airport workers (lady on check-in desk or employees at the information point) were willing to help or at least assist. As a matter of fact I had to through my gift away (I presented it to ladies in opened cafe because they were the only people in the airport, at least, told me good words. Hope this feedback will help you to improve your services.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"unfriendly and arrogant security check"

(United Kingdom)

Trip Verified | I am flying a frequent traveller and have been at many different airports but have never experienced such an unfriendly and arrogant security check as here in Luxembourg.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"lack of organization logic and qualification"

(Luxembourg)

Not Verified | Zero organization and zero logic. Many people miss their plane because they aren’t able to show the gate numbers like every other airport in the world. Because our plane was late we thought it was normal and there was no indication that we should check in at a specific gate. The employees aren’t informed and aren’t able to help you. So missed the train because of the lack of organization logic and qualification. I don’t recommend taking a plane at this airport. Go to Frankfurt or Brussels, they are much much much better! And you won’t have a bad holiday start. It will cost you less because you won’t have to pay for a second flight.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"poor service here"

(Germany)

Not Verified | 500 passengers queuing and only 2 officers working at immigration. 2 other officers drinking coffee. Typical Luxembourg attitude. Baggage belt totally overfilled but the guy responsible for the belt didn’t remove any bags or anything. So most of the bags couldn’t be delivered. Poor service here.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"Very limited choice"

(Luxembourg)

Trip Verified | Small airport with limited choice of companies. Biggest company being the national one. Very limited choice of restaurant and shops, the check in is really slow so if you don't travel only with carry on then you may want to consider arriving in advance to check your baggage. Parking is extremely expensive for such a small regional airport.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"hardly amounts to a stellar customer experience"

(United Kingdom)

Not Verified | This used to be a pleasant, fast, relatively stress free airport, but a number of recent changes have turned into typically disagreeable airport experience. In particular, the recent practice of posting closed signs on the border control desks, with no indication of when the gate will reopen, in an area with virtually no seating for those obliged to wait, hardly amounts to a stellar customer experience. Once inside, the departure lounge features a poorly stocked and eye-watering expensive snack bar, not always open.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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