Luxembourg Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
5/10
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9/10

Luxembourg Airport customer review

(Luxembourg)

I am picking up and dropping visitors and colleagues here on a regular basis. Excellent check-in facilities and short walks to gates. No lines to speak of when checking in or at security. The only annoying aspect is the 30 minute limit on free parking close to the terminal - everyone uses it to pick up arriving pax so why not make it 45 minutes or a very basic charge of say EUR 5 for one hour. 30 minutes is too short and there are no display signs in the car park or on the ground floor to tell you the flight is delayed. I can sit at home and check the arrivals remotely but not everyone lives near to the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Luxembourg Airport customer review

(United Kingdom)

The airport is clean and quite new and reflects the country. The check-in area looks disorganised it's not very big and many of the airlines use dedicated check-in counters. Not visibly clear that you're actually at an airline's hub (compared to Frankfurt or London T5 2 Airlines stick out). The security check at the airport is really bad. The agents are rude and unfriendly. There are always long queues. No fast track. They don't know how to speak to customers. They speak to each other and look at passengers in a very degrading way. After security the only lounge at the airport is far away from first class standards but it offers all you need for a short coffee stop. The shops have a range of good priced articles but again the staff is not very nice. The gate area is not well signalled and announcements are just too many may be they should consider going silent just like other airports. The signs and screens with flight info are altogether unreadable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Luxembourg Airport customer review

(United Kingdom)

Flew with CityJet. A nice open space with plenty of seating and very clean. A new building queues were almost nothing when I flew. Staff were quite nice and duty free was limited but nice. Gates were clean and efficient. Cafe/bar was very expensive. A very nice experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Luxembourg Airport customer review

(Luxembourg)

New airport and now triple length waiting in arrivals lounge. My question to the airport authorities is why has pick up time in arrivals gone from 5-10 minutes in the old airport to a minimum of 30 minutes in the new? Is this progress? The free parking lasts only 30 minutes which means having to get back in the car - do a circular tour around the airport and pick up a new entry ticket.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Luxembourg Airport customer review

(France)

The airport is newly refurbished and very spacious almost too spacious like an empty warehouse. The counter staff are helpful and in general speak English French and German. A nice clean well-organised airport where crowding is not an issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Luxembourg Airport customer review

Impressive airport. Arrived on BA from London down a jetty and out in no time. Check in was easy (one set of desks handle all flights - such a simple idea) plenty of seating space back down the jetty and off. There isn't a great deal of retail space but enough choice for the size of operation. The only downside is limited public transport links into the city.
no
4/10

Luxembourg Airport customer review

An excellent experience in every way arriving. Very fast from aircraft to leaving terminal (despite bus from aircraft to terminal building) spacious good environment. Leaving very different: the check-in machines were completely useless (it wasn't just me) with staff clearly avoiding that area - one arrived but departed rapidly. Consequently the queue for the few desks open was almost out of the building. I thought the transport links to the city were fine and I do not understand the comment about none on a Sunday - there were buses from the bus station next to Place d'Armes about every 15 minutes costing €1.50 - great value.
no
1/10

Luxembourg Airport customer review

The new airport is a joke when picking up visitors you need to park in the short stay go into the airport take the escalator to the ground floor just to look at the arrivals board. If there's delay get back in your car and get back out of the car park before your free 30 minutes parking expires and then you have to do the whole process again! Why no arrivals board on the entry floor or even outside in the car park? I've been picking visitors up for 10 years in Luxembourg waiting for them has gone from 5-10 minutes to about 30 minutes now - Is this progress?
no
2/10

Luxembourg Airport customer review

Though new terminal still have to bus from plane to terminal. Then 50 minute wait for baggage to come through - unacceptable in a new facility. Then further 20 minute wait for packed bus to town centre at draughty bus stop (no shelter). No one in their right minds here pays Sunday fare of 35 euros for a 10-minute taxi ride. The place is crying out for a mini- bus style shuttle service but there is not the remotest sign of this coming. It needs to be borne in mind that at quite a recent stage the airport took the view that no public transport was required at all on a Sunday. The airport is delightful Monday to Saturday when it's not busy (ie most of the time). It copes badly when it is asked to do anything more.
no
5/10

Luxembourg Airport customer review

The new terminal has been opened May 21st and is great! Ample drop-off space in front of the terminal ample parking in the underground parking modern and efficient interior swift check-in and security and very nice lounge. New layout not always logical but big enough and ample seating provided. Only criticism maybe that there are not a lot of shops but this isn't an international hub either.
no
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