Johannesburg Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 148 reviews
4/10
3 star Skytrax Rating
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3/10

Johannesburg Airport customer review

(Singapore)

I arrived from Singapore at 7am in the morning and had passed immigration without problems baggage handling was fast so overall satisfied. Please beware when you are walking alone towards the Car rental offices where not much passengers roam there are 3 Police officers just outside the door after the first escalator (down) and going to the Car rental offices (up again). These Police called me and started asking me questions about my visa and travel documents on which I think is inappropriate since the immigration officials had already checked. They started asking questions on which I think it's not their job and jurisdictions don't they supposed to guard and protect the arriving passengers from potential scammers? They held me for 5 or more minutes and they refused when I asked them that they should take me to the immigration if they want to see proof of my travel documents and stuffs. It seems to me that these officers are just taking a chance to get a bribe for a quick fix and to avoid delay out of the passenger. The airport is the doorstep of the country and through this incident my first impression on SA started there. It was a very bad experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Johannesburg Airport customer review

(United Kingdom)

Flew in from DAR and cleared customs in under 10 minutes which is the fastest I have known for this airport. This was a nice surprise and even the baggage didn't take that long. They have spend some serious money here yet again this excellent airport is let down by the simplest thing - signage. I needed to go to the domestic side to pick up a car. Well for a start you get terminal A and B (would it really kill someone to put 'Int' & 'Dom' after A & B? Anyhow I followed the car rental signs and took the lift though car rentals were listed on 2 seperate floors with no clue why. I went to the nearest one which seemed to be Europcar (sadly no the company I was using) so back in the lift. When I returned the car again the signs came thick and fast along with the turns in the road all very confusing but I managed to keen in the correct lane until the last when all of a sudden the car rental lane was only valid for some companies leaving me a split second to try and find the companies logo! I decided to stop and take my time and to hell with those behind me and a good job too as I was now no longer in the right line. Please can someone re-think the signage around the airport get someone from outside ACSA and for god sake get it right before the World cup starts
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Johannesburg Airport customer review

(Hong Kong)

Having used this airport on many occasions in the past it was a pleasant surprise (after many years of below average to poor performance). Both international arrival and departures were professionally handled and the departure area past immigration can hold it's own against most international hubs. A few bottle necks to be sorted out where doors after customs leading to arrival hall are not wide enough to allow more than one passenger through at a time need to be reviewed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Johannesburg Airport customer review

A disaster waiting to happen! I travelled CPT via JNB to Livingstone with 1hr connection time on paper The airport with all its features is wonderful but so stretched out I lost track how many times I went up 1 level then down then up 2 levels back down another. It has aircon but it was still quite humid inside so by the time I finally got to my gate (somewhere near the Zimbabwe border!) it had closed 5 mins early and gone (with my case). I seriously worry what will happen during the 2010 World Cup.
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4/10

Johannesburg Airport customer review

International Terminal spacious attractive and very clean. All staff were very polite and helpful and check in on our arrival and at departure went very smoothly with no delays.
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4/10

Johannesburg Airport customer review

A spacious and modern airport that clearly has undergone improvements recently. Check-in and baggage claim a bit chaotic but the dining and shopping after departures security is excellent. Plenty of seating around departure gates.
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4/10

Johannesburg Airport customer review

I'm a student from Malawi and I usually use the Johannesburg International Airport 2-3 times a year to go back and forth from Malawi to the US. So far I've not had any problems and the staff are very friendly and helpful. Last year when I was coming to the US I had less than half an hour to switch from one plane to the next. The lines were very long that day so I explained my situation to one of the staff who helped me get on my flight on time. It's not the finest airport in the world but that's not surprise given that they're doing a lot of construction works for the 2010 World Cup.
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5/10

Johannesburg Airport customer review

My wife and I each had a large suitcase and the four times we used the airport our luggage was undisturbed and sent to the correct connections. The staff was friendly helpful and efficient. The completed airport is very clean and the many shops are fun to visit and pass the time away.
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4/10

Johannesburg Airport customer review

Arrived last week from LHR. The new passport control facility is a huge improvement. It's a long walk there from the arrivals gates in the new international pier but there were plenty of desks and I got through in about 7 minutes. Infinitely better than the erstwhile 45 minute queue. The new central terminal is open (terminal B) and is also a huge improvement. But the domestic check-in signage could be better as I ended up standing in the wrong SAA check-in line and being told off by the rude staff. All in all I'm moderately impressed.
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4/10

Johannesburg Airport customer review

Two return visits to ORTIA Joburg over last 3 weeks one with onward connection to Cape Town. Massive improvements over recent months. Excellent shopping and dining though temporary passport control struggles to cope at busy arrivals times that said staff friendly and helpful. An easy fix that has happened twice was the plane arriving early yet had to wait for airbridge operator to arrive so we could disembark.
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