Johannesburg Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 166 reviews
4/10
3 star Skytrax Rating
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7/10

Johannesburg Airport customer review

(Namibia)

JNB is a very good hub with very good shops restaurants but is a nightmare concerning the baggage. Many baggage is lost or delayed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Johannesburg Airport customer review

(Australia)

Getting bussed from plane to terminal is always a sign of poor design or poor management especially when you're on the national carrier and there are lots of empty airbridges. And it was a long bus ride. Then the luggage took more than 30 minutes to arrive since it had to make the same long trek - maybe that's why passengers take so much hand luggage on SAA flights. Inside the terminal it gets better but it's still got poor layout and signage (ask the many help staff or you'll never find the gates).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Johannesburg Airport customer review

(South Africa)

Arriving in Johannesburg on international flights one is greeted with a most irritating announcement with each incoming flight. The speaker who is really not fluent in English makes an announcement to welcome passengers for each incoming flight. He proceeds to drone on for 10 minutes explaining that each passenger travelling onwards needs to collect their baggage before the next leg of their flight. It does not stop there - he then reads a list of every local destination for which this rule applies. And again let me repeat in very poor English. He no sooner finishes the announcement when the next flight arrives and he starts from scratch. The other point is that the speaker system is not the best so it is very hard on the ears as it comes across full blast. The real point is does one need this after a long-haul flight? It is so unprofessional and so unnecessary.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Johannesburg Airport customer review

(United Kingdom)

Flying from Cape Town to London via Johannesburg very disappointed with OR Tambo. We were flying with the national carrier (SAA) through the country's main airport on a major international route and we had to be bussed to the plane. It reminded me of cheap charter flights to Mediterranean destinations in the 1970s. Worse than that there were only about 10% of the seats required for waiting passengers who had to stand for an hour as the flight was delayed after the monitors instructed passengers to go to the date. I thought this place had been upgraded for the World Cup 2 years ago.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Johannesburg Airport customer review

(Israel)

As a frequent traveler to South Africa I do not have more complaints or compliments to give this airport if compared to other intl airports I fly to. Lines for passport control up on arrival and departure can be long sometimes. Baggage collection is decent. Custom officers are polite and professional. Check in area is still the same as it was before the world cup even if most other parts of the airport have been modernized. Duty free is expensive. Several bars and restaurants in duty free area but usual airport prices and usual junk food. My compliments to people working in this airport all of them have always been very helpful and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Johannesburg Airport customer review

(Germany)

Travelling to CPT from MUC twice last year I had to change planes at OR Tambo. Immigration and luggage without much waiting food courts with many choices for snacks at low prices and friendly service staff so a very good airport overall. Still I would prefer not having to go through customs before reaching final destination.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Johannesburg Airport customer review

(Portugal)

This is a modern airport. Good staff. Clean but facilities are not so clean. I had 8 hours to wait for my connecting flight and 9 hours the second time. Good offer of restaurants and shops. The check-in area is very good (in both terminals) and the boarding area depends. In a big hall of AXX gates the organization is not so good compared with other areas of this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Johannesburg Airport customer review

(South Africa)

Very modern airport which compares well with pretty much any major airport around the world. It is quite spacious and well lit and easy to get around. There is a nice selection of shops and good choice of restaurants. Restrooms are very clean. Being a South African citizen I cannot comment on immigration but I have never had problems and the processing of citizens is done quickly and efficiently. I have never had issues with customs. The facilities are of a high standard. Staff exhibit the typical South African hospitality and are friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Johannesburg Airport customer review

(United Kingdom)

A mixture of positives and negatives. The positives: quick processing of luggage on arrival and quick check-in on departure. Facilities clean and well maintained. As others have commented lots of eating options with competitive prices (for an airport). Staff friendly. Departure halls airy and well lit with some nice shops. There is also an observations deck in the public area. Negatives: On arrival on a domestic flight the corridor to the baggage claim area is gloomy with few windows. Also signage is v.poor. I almost missed the escalator down to baggage claim and finding the bus terminal for the hotel shuttles is not easy. Certainly this airport needs to seriously improve the signs throughout the building otherwise lots of potential to be a v.good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Johannesburg Airport customer review

(United States)

Overall a pleasant experience and the best airport I found in Africa. The facilities are certainly comparable to any major airport in Western Europe. When we arrived from JFK I found our TSA locks on our luggage had been removed but nothing was missing. On the rest of our flights the locks and contents were untouched. Going through Customs and Immigration each time was quick and efficient and there were very short lines. The restaurants have reasonable prices and we found a lounge for about $18 each while we had a 3 hour connection wait. Very good food and facilities for that price. There are lots of stores.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes