Jakarta Airport

Not Verified | This airport is an embarrassment for Indonesia. Terminal 3 is so hot. Immigration staff playing on their phones. E gates are so slow that they are unusable. Everyone is sweating and waiting all the time. And such long walks with terrible signage. The old terminal 2 was 1000 times better. Really disappointing what is happening. Someone should hold the owners accountable and fix it. It has been like this for 3 years and it is just getting hotter, longer queues and not any better.

✅ Trip Verified | This is the worst airport I ever been to. It's so hot inside the terminal. Do something asap. The air-conditioning is not able to provide cooling for the terminal size. Besides, the lighting is too glaring.

Not Verified | Jakarta terminal 3 is a new airport terminal, but the terminal is too hot. The air conditioning is not capable compared with the size of the building. It is too hot inside even in the business class lounge.

✅ Trip Verified | Great airport! Clear with all signage but please add shops along the arrival gate to assist people that want to buy some handicrafts from Indonesia. Besides that, please add golf cart for passengers.

Not Verified | I was going to Surabaya using Citilink. The airport is modern and clean. I really love it. It was the best airport I've ever visited! I recommended this airport!

Not Verified | Very good condition, cosy, friendly, clean, relaxing, good view, very nice people to help, a good place for shopping, hanging out, children friendly, has a mosque

Not Verified | The air con is a total disaster, it's stifling hot inside this terminal, surprising not to see people fainting. Baggage claim is an equal disaster, bags come in batches of about 3-4, it's as if there's a couple of guys picking them up one by one and walking them from the plane by hand. Allow a lot of time if you're planning to go anywhere after airport arrival - check-in slow, make sure you go early - relatively high level of disorganization across the board in all facets of the operation.

Not Verified | A walk of at least a mile to get from the plane to immigration. Once you get to immigration you join a huge queue for foreigners. This when the local lines are empty and staff sit and wait. Worst designed airport experienced in the world and poorly managed in terms of staff numbers to passengers. Clearly this is run by someone who doesn't want foreigners to have a good experience coming to Indonesia.

Not Verified | Landed and first bags came out 40 minutes later. 40 minutes. And even then only a couple came out. A ridiculous amount of time to wait for bags. Jakarta needs to overhaul its baggage claim service.

Not Verified | This is the worst airport. No bars? Nothing at all? This is the worst I have ever been to across Asia. Not to mention that this airport has logistical issues including a terrible manual check in process with no automation.