Not Verified | Arrivals - no comments - the whole procedure was smooth, the service was OK. At departure - a nightmare: very rude and unpleasant staff, not all of the staff follow the sanitary regime related to the prevention of covid 19 (no face masks, no gloves and no disinfection), excruciatingly long checks, which basically mean little - no one really checks the passports - I went through the whole process of checking on the basis of a passport that did not belong to me (accidentally swapped with a travel companion - no one paid any attention to it). During security checks, some customs officers touch the passenger very lasciviously (especially around the thighs and butt). On the plus side: clean toilets, lots of seating places, good stocking in duty free shops (due to very pushy staff in duty free shops).
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January 2021 |
Family Leisure |
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10th March 2021 : Hurghada Airport response
Dear passenger ,
I Would like first to apologize for you on behalf of hurghada international airport management about the bad experience you face at the airport and also would like to inform you that this is personal attitude from irresponsible person.Second, after investigating your complaint , the airport management has taken a lot of corrective procedures to reduce such complaints which are as follow :-
1-Helding facilitation committees with airline agents ,police department,touristic agents ,customs and all the working partners to assure and commit for all their employees wearing PPE (masks, gloves) during their duty shifts at the air port and assures also that the airport will signes sever fines for everyone who will not commit to wear PPE and will prevent him from accessing the airport entrance .
2- Increasing the number of preparation officers from aircraft/airport operators to encourage social distancing procedures for passengers and staff .
3- Spreading and increasing the number of touchless hand sanitizing station at all the airport halls specially touch point areas like check in security screening points the area where you claimed .
4- Increasing call announcement messages and making controlled timed over day every ten minutes to encourage social distancing and assure wearing PPE for passengers and employees .
**Concerning the security check procedures like touching passenger very lasciviously we discuss this issues with security leaders periodically to make awareness for security stuff about the right methods to deal with passengers and emphasising using touchless machines like metal detectors and body scan machines.
Finally ,we promise all passengers to keep in touch with them and trying very hard to improve our service and solving their problems as soon as possible and hoping very much to see you again at hurghada international airport very soon .
Best regards
Hurghada International Airport Team