Hurghada Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 54 reviews
2/10
No Skytrax Rating
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1/10

“it was very confusing”

(United Kingdom)

Not Verified | From the moment we arrived at the airport late evening it was very confusing, causing immense anxiety and stress. Immediately there were staff with VIP boards charging what I think was £21 per person to fast track you through the initial chaos. I believe the chaos is created to entice passengers to pay. If this was a fast track to my seat on the airplane I might be tempted. The security checks are repeated, even no buzzers went off everyone is hand patted down. Not sure why the lady moved my glasses from my head to my eyes as they are reading glasses not for general sight. Men and women are split making aiding family who need help difficult. After the first security checks you queue for check in and are given a card to fill out before the next security check, which has the same details already given on your passport, so have a pen and something to lean on ready, especially if there is little time left for your flight. By the time we got to the shops (which looked nice) I had lost the will to be in Egypt and didn’t wish to spend another pound or moment there. All this on top of a stressful stay with con taxi drivers and a shop worker turned stalker (after which we stayed in resort). I’d visit again for the weather but I will be more mentally prepared for the drama. One advise, get roaming data before you get there and book taxis via Uber, price is fixed and same as locals. If I could give a zero rating I would.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Staff are miserable and rude"

(United Kingdom)

Trip Verified | Each time I depart from Hurghada I have had a bad experience. Staff are miserable and rude treating passengers like cattle. Toilets had no paper or hand towels. Getting through security takes ages mainly as only 3 trays per scanner then having to fill in another form then get a stamp on boarding pass to be released from the chaotic area. Free WiFi a joke as no code sent. No shopping experience as just wanted to get to gate and leave the place. Needs better management and customer service training as tourism is the main income providing the jobs. Don't put off visitors
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"ruined our experience"

(Macedonia)

Trip Verified | If I could I would give all of them a big ZERO. First of all this is the worst airport ever. We had such a great holiday and this ruined our experience. The women that work at the scan control excuse my language but are total ANIMALS. My daughter is only 5 and the woman working there pushed her because it wasn’t her turn and than when she finished with the woman in front of her she pulled her rudely. My daughter cried for 30 minutes straight because she didn’t know what was happening and why she was treated like that. When I asked her why she was pushing her like that she treated me even worse. I don’t think I can ever convince my daughter to go to Egypt because of your airport. Such a shame!
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

"ruined the whole Egypt experience"

(Slovenia)

Not Verified | Arrivals were good and quick but little did I know that departures were going to be so stressful. Immediate passport check by a security even before you enter the building. He asked me if I'm going to Vienna but I corrected him that it was not Vienna it was Ljubljana and he got a little annoyed and confused. Then a few meters into the building, the first x-ray scan. I went through the scan with my belt on and the guard was visibly annoyed that I forgot to take it of (I guess that was on me). Check-ins were quick and the guy at the counter was very friendly. The visa guy was very intimidating and he just angrily threw everyones passports when he was done checking. Literally 5 meters away was a guy sitting and again we were required to show the passports (he was friendly though). Then there was ANOTHER complete x-ray scan that followed (we had to take our shoes and belts off again). It was all very stressful and I understand to some extent why all the security checks are taking place but some things are completely unnecesary (staff being intimidating and visibly annoyed when you don't immediately understand their broken English). The cherry on top for me was the guy following me into the toilet and was rudely forcing himself to help me even though I didn't ask for it, he later blocked my exit and requested a tip. I'm surprised the airport managers allow this or do nothing to prevent this. It ruined the whole Egypt experience for me which is a shame since the scenery is so beautiful and the people there are friendly. I will never consider to travel to Egypt again and I would rather drink their tap water than go through the same departure experience ever again.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"The worst airport ever"

(Serbia)

Not Verified | The worst airport ever. Took e-visas but upon arrival passport control officer told everyone in the line there was a problem with mine and my daughters’ visa but what turned out is there was no problem but he just wanted to end the line and stop working. He was gesticulating in a rude way and made me feel relly uncomfortable. Departure is seven rings of hell because of the airport security officers. Lazy, unprofessional, rude, if they want to tell something they shout,… what is valid on every airport in the world here it is not. They took my 10ml deodorant with explanation it might catch fire! So be prepared that they can take whatever they want, there are no rules. Then there is mandatory taking off the shoes for every single passenger without providing any put on paper or plastic cover. So you walk barefoot or in your socks on the dirty floor and when you pass control then there is mandatory touching control with the same plastic gloves touching everyone. Dirty and awful. I loved Egypt, the sea, the hotel we were in, the people but Hurghada airport made me never ever wish to come again. They ruin the whole Egypt experience.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport departure"

(United Kingdom)

Not Verified | Absolutely the worst airport departure I’ve experienced. Rude ignorant staff, excessive security checks. A My wife had something important and personal confiscated that she’s taken through security all over the world including previous visits to Egypt, when she questioned this she got grunted at. The staff need some major retraining especially in manners. This is a shame as it wasn’t our general experience of Egyptian people on our holiday.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Complete shambles from start to finish"

(United Kingdom)

Trip Verified | Complete shambles from start to finish. Rude incompetent untrained staff. No signage to help navigate the country/airport rules and regulations. You are subjected to many unnecessary checks. This is over and above the normal worldwide airport security checks. The staff gesticulate at you as they are too lazy or unable to speak English. They seem annoyed when you don't know what they want. The bar staff are incredibly rude. When I had the audacity to ask why 3 drinks were costing £35 they said its normal in every airport! This was 2 small (just chilled) local beers and a large gin and tonic! The final indignation was the official making me wait in an open space whilst he checked my passport again. He was talking with an Arabic/Dutch accent and asking me loads of questions and where I was from and asking me about what I assume the Russia/Ukraine war. If you respect Tourists and want them to visit Egypt then you have a funny way of showing it
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I had a horrible experience"

(New Zealand)

Trip Verified | April 2023 Tuesday (flight number W6 2214) Wizz air, flying Hurghada to Budapest. I had a horrible experience with Wizz Air checkin staff, scanning security staff and Wizz air gate staff at Hurghada airport on the date above. It is a regular occurrence every time I go through Hurghada airport. As you can see, I fly with wizz air about 5 to 10 times a year. I had a terrible time at the second scanning machine just before where the cafe starts (next to the second security scanning machine) at Hurghada airport today 25 april 2023. Security staff at the second scanning machine confiscated my cotton thread from my sewing kit & tape from my pencil case that I use to do my scrapbooks. I spoke to approximately 7 or 8 staff next to the scanning xray security machine at Hurghada airport, on the metal counter where they scrutinise your suitcase. All staff were Egyptian males and they were rude, disrespectful and laughed at me. They huddled together in a group and talked amongst themselves and laughed and made fun of me for one hour! When I asked any of them questions, they ignored me. I asked the 7 or 8 staff for their names so I could write a written complaint. None of the staff would identify their job title or any of their names. I asked for their supervisor's names and they all said they don't know what supervisor means? What a cop out, and a barefaced lie! I said who is their boss? They all said they dont know who their boss or supervisor is and they don't know their supervisor's name. They all said Hurghada airport doesn't have a complaints department. I said I want to write a written complaint, I want a supervisors name and email address to write a complaint to. Then one of them gave me a mobile phone and the person on the phone said they were a supervisor but they didn't identify themselves. They told me, that I am British and England made the rules and since I am British... I need to follow the rules about confiscating cotton thread and tape. I told the person on the mobile phone, I am not British and I have a New Zealand passport & was born in New Zealand and I'm not flying to England. I am flying Hurghada to Budapest, so what does this have to do with England or being British? The person didn't know what to say to that. Silence from them on the phone after that. Then disconnected. A wizz air check-in and gate staff wearing glasses, male, late 20's, Egyptian man arrived at the security xray machine. I said I wanted a printout of the document that itemised the objects that are restricted and are not allowed on an aeroplane. No one could find the document to show me for 30 minutes. They told me there isn't a document. Another staff member appeared at the scanning area and then proceeded to show me the restricted items list on his mobile phone, but they would not print me a Copy of this. I took a photo of the list from the staff member's phone. The wizz checkin and gate staff member wearing glasses said my mobile phone was to be confiscated as customers are not allowed a copy of the list of restricted items that are not allowed on a plane. What a load of absolute rubbish. I didn't give me mobile phone to him.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"endless queues and security checks"

(United Kingdom)

Trip Verified | Terrible airport, endless queues and security checks. Staff on toilet entrance asking for tips as soon as you go in. To top it all off, arrived home to find someone had been in my case and helped themselves to 4 pouches of my tobacco, to say I was livid that someone had been rummaging in my case is an understatement!
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"She was shocked and felt intimidated"

(United Kingdom)

Not Verified | My 85 year old mother had special assistance at the airport. The person taking her through in the wheelchair immediately asked her "am I getting a tip?". Surprised, she said yes and went into her purse and pulled out £5 to give him. He then rudely put his hand into my Mum's purse and said "not that one, that one" and he pulled out a £10 note from my Mum's purse. She was shocked and felt intimidated and she didn't feel able to refuse, protest or say anything as she thought he might try to bump her wheelchair into people as it was so busy.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no