Ho Chi Minh City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 136 reviews
4/10
No Skytrax Rating
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1/10

"they don’t know what is e-ticket"

(Canada)

Trip Verified | I had to wait in the immigration queue for 40min just so they would refuse me due to the fact that they don’t know what is e-ticket. In all the developed world people use etickets, had to go back to get paper ticket and stand 40min immigration again. Due to that I have missed my flight, there were no faster queue for people in hurry I asked the staff if I can skip the line they said “ big line no”, no AC either.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"so inefficient and disorganised"

(Singapore)

Not Verified |   Huge queues! Everything is so inefficient and disorganised! What a shame. You need to pass so many control before reach your gate, i suggest really to arrive 3 hours before the flight departure. Avoid at all cost this airport!
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Overall just worst experience"

(Vietnam)

Trip Verified | Cockroaches, toilets are piled with used toilet paper (even though a check in sheets in the toilets were signed by cleaners every hour). Lines are long and chaotic. No priority lines for pregnant woman. Immigration officers asked for money for no reason. Overall just worst experience.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Immigration and customs clearance is a joke"

(Singapore)

Not Verified | Immigration and customs clearance in this airport is a joke. Half the time the machine either breaks down or the immigration officers has no clue what to do. Everyone who works here seems to be confused. Public Wifi while available, is spotty and breaks down every 2min. No crowd control, people cutting queue everywhere. Lounge quality if very far behind its peers, even Hanoi and Da Nang has better lounges.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"facilities for passengers are very poor"

(India)

Trip Verified | The facilities for passengers are very poor. No drinking water. Only one shop at departures gate is their which was asking huge amount for 500 ml water. Shop asked for USD only to purchase water, at all other airports of the world you can purchase by the currency of from where the passenger is coming or where he is from or going. If a country can not provide drinking water at their airport then what rating they want.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
6/10

"Not impressed"

(Singapore)

Not Verified | Well while returning to SG Changi from HCMC, we ate at airport after security/immigration and we were horrified to find that every item is being sold in USD in Vietnam and exorbitant rate. Now I understand that why people were rushing to eat at airport public area before check-in. Not impressed.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"feeling dirty everywhere here"

(Australia)

Not Verified | Worst airport. No organisation. Staff are unhelpful and enjoy making your life miserable (so you can give them ‘coffee money’). All the bathrooms smell horrible, no bin for used sanitary products. I feel sorry for the cleaners to put up with this. Should be signs in the bathroom to guide guests. Just feeling dirty everywhere here. Overpriced foods/cafes for Vietnam currency, unlike other airports. It makes me feel Vietnam will never be my destination again. Such a beautiful country but worst airport, worst airport employees, worst toilet services.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no organisation whatsoever"

(Ireland)

Not Verified | Currently in the line for immigration and no organisation whatsoever. Even though we have been waiting in line for a long time apparently it pays to be at the back of the queue because they have just opened up the rope barriers to let people behind us go in front. Absolutely ridiculous, arrive an hour earlier than what your flight provider advises to get through in time!
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"everything is too slow"

(China)

Trip Verified | An awful place where everything is too slow and lines are too long. I’ve never been to a worse place to take a flight. If you want to leave here I suggest being 5/6 hours early as I was here 3 hours early and had no chance to do anything.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst Airport I have ever flown in or out of"

(Canada)

Not Verified | Worst Airport I have ever flown in or out of. When you arrive at this airport it is a complete circus and takes forever to get through customs. When you are departing from this airport it’s even worse. The staff here are completely miserable and enjoy making your life difficult. I checked into my flight and my bag was 5.7kg (way under the limit) the girl working (who was employed by this airport) proceeded to make me weigh my laptop, watch, wallet, phone, literally everything I had so she could get the weight above 7kg and force me to check a bag. She then proceeded to not sit me and my partner together even though we booked and checked in together. She sat us on opposite ends of the plane just to spit us, because she is a miserable, black hearted, witch. I highly advise flying in and out or any other airport in Vietnam to avoid this truly terrible employee. Attached is a picture of her so the airport knows who to fire if they want to stop scaring tourists away.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no