Ho Chi Minh City Airport

✅ Trip Verified | Ground staff was very rude and with no sense of customer service. A shop assistant didn’t want to give me a receipt for a wrong transaction with my Visa card. From now I will try to avoid this airport.

✅ Trip Verified | China Airlines ground service staff is rude. Not professional. He didn’t allow check me in when I use carry on and personal items. He told me this is 2 carry on. I am a international’s tour guide but this is the first time someone don’t allow me to bring 1 carry on and 1 backpack (this is personal items). He just said if I put my backpack inside the carry on, he will check me in.

✅ Trip Verified | Tan Son Nhat airport outbound immigration. I traveled with my 89 years old mother, she is on wheelchair was help by the airport staff, so I walk with her together to the immigration counter 05 using the priority line. he told me that I can not use the priority line, I told him I am with my mother, he said no, because I am not on wheelchair, I cannot go with her together. then I told him that, I have been traveled with my mother to many different airport in different country, I have no problem to go with my mother as go through the immigration, even when I came in to Tan Son Nhat Airport, and he answer me roughly, this is Vietnam. Vietnam immigration Dept should do more training to this man to show how to respect and appreciate to the tourist.

✅ Trip Verified | This was an exceptionally busy time, and the lines were very long. The immigration staff generally do not speak good English, and most visitors are not prepared for arriving here. Fees are payable in US Dollars. And US Dollars only. The staff are not rude, but very busy. Overwhelmed and stressed. Stressed passengers who are not prepared for Vietnamese bureaucrats are in for a bad experience. Be prepared. Make sure all your paperwork is ready and 100% correct. Photos, Fees in US Dollars must all be organised before you arrive.

✅ Trip Verified | The immigration staff at the airport were rude beyond belief. They detained my sons for 5 hours even though we were simply transiting through to Japan. Corruption seems to be how the customs officers there make their living. I will likely never return to Vietnam due to the mistreatment.

Not Verified | Very rude immigration staff. I don't know why they aren't taught to respect and be kind to visitors to their country. HCMC is still a messy, shambolic, dirty city and really they should appreciate anyone that wants to visit. Management should make a point of ensuring immigration staff understand that as they're the first experience visitors have of the country they should go the extra mile to be friendly and provide a great first impression - like every other country. Only Vietnamese have this rude arrogant attitude towards everyone and I really don't know why.

✅ Trip Verified | Immigration staff are rude and makes the experience very unpleasant. Highly likely to choose another destination for my holidays. Long lines and staff are not helpful.

Not Verified | Immigration staff member on the ‘Asean’ line on the evening of 11 September 2019 was extraordinarily rude and aggressive. I have never experienced such contempt and disdain in my 20+ years of travel. He requires serious retraining and made what should have been a straightforward experience extremely stressful, upsetting and embarrassing.

Not Verified | So happy that finally TSN International airport have decided to remove boarding announcements. It was too noisy like a fish market before but has been very quiet recently. They should have some priority lanes for VNese passport.

Not Verified | Absolutely disgusted with the airport staff. We arrived 5 minutes before check in opened but didn't get to the plane until 10 minutes before closing. We we're kept waiting at check in for 3 hours with no water or seating, all because I had a disability scooter. We we're flying Jetstar. Airport crew got permission from Qantas to load the scooter but then security wouldn't allow because of the battery. I have never in my life been so embarrassed and discriminated against as I did there. Will never go back to Vietnam, even for stop over.