Ho Chi Minh City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 128 reviews
4/10
No Skytrax Rating
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3/10

“will put us off from flying there again”

(Australia)

Not Verified | It was our worst airport experience to date, and unless things changes, we won't be going there again. Our issues was with the complete lack of free drinking water facility. As a result travelers were forced buy bottled water at an exorbitant price (at >20 times the street price). Our struggle didn't stop there, after we have gone past the main departure security gate where we didn't have any issues with our water bottles, we were intercepted by 2 officers on our way to the our gate where we were asked to empty our water bottles or drink them up. This defines logic, because there's a kiosk at the gate that sells water! This was completely unbelievable. We were told that they have received instructions from the Australian Government to prohibit all passengers flying to Australia to bring bottled water on the plane. Sadly we have some relatives there, but this experience will put us off from flying there again.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Just a pathetic place"

(Singapore)

Trip Verified | Never have we felt so disgusted over an airport, consecutive insulting incidents happened twice just during a transit period from Nagoya on the way to Singapore. The queuing and the flow of the airport is just a complete disaster. During the transit queue to the gates, there was a luggage scanner which was monitored by a lady who was sitting and looking at the screen, while another young chap who was standing like a hooligan chewing gum. So my wife showed the guy a small bag of film cameras and films, and explained that can he check it manually as they will be completely ruined if they go through the scanner (we had no issues in Japan on the previous leg, as they also had sign to ask passengers to let them know if they carry any film camera). But the guy just said NO in a demeaning manner and pointed to the scanner. My wife was taken aback, and in a few seconds all our painstakingly taken photos over the course of months were gone. Just because he tried to act all prowess without hearing any explanation. I am sure he did not even care about what it was that we were trying to say. And that's just one. Another happened at the boarding gate when we were waiting for our flights. This was where we were seated, but decided to walk to the end of the corner to grab some lunch at the restaurant. When we were walking towards it, there was an unnecessary gantry with 2 officials (a lady and a young chap). They stopped us asking where were we going. We said to the restaurant. They asked it one more time and we said again to the restaurant to eat. That's when the young guy became unnecessarily rude and insulting; "we asked you a question, you better just answer it." Then we realized they were actually asking us where we were flying to, in which the lady asked it in another way. So we explained we were sitting on that gate, waiting for our flight to Singapore, and we just wanted to grab some lunch. Then they started to say we were not allowed to go past that lane, unless we threw away all our liquids. We literally bought the bottles of drinks from the shop where we were seated. And I don't understand why we had to do that when it is just a boarding area, and there were shops, cafes, and restaurants around. So I sort of gave up and asked my wife to forget about it and left. There was completely no point to try to talk to these staff over a tiny issue such as eating lunch at their restaurant. We will just consider it perhaps they only have this authority that they can wield in all their pathetic lives. Just a pathetic place.
Experience At AirportTransit
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"they don’t know what is e-ticket"

(Canada)

Trip Verified | I had to wait in the immigration queue for 40min just so they would refuse me due to the fact that they don’t know what is e-ticket. In all the developed world people use etickets, had to go back to get paper ticket and stand 40min immigration again. Due to that I have missed my flight, there were no faster queue for people in hurry I asked the staff if I can skip the line they said “ big line no”, no AC either.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"so inefficient and disorganised"

(Singapore)

Not Verified |   Huge queues! Everything is so inefficient and disorganised! What a shame. You need to pass so many control before reach your gate, i suggest really to arrive 3 hours before the flight departure. Avoid at all cost this airport!
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Overall just worst experience"

(Vietnam)

Trip Verified | Cockroaches, toilets are piled with used toilet paper (even though a check in sheets in the toilets were signed by cleaners every hour). Lines are long and chaotic. No priority lines for pregnant woman. Immigration officers asked for money for no reason. Overall just worst experience.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Immigration and customs clearance is a joke"

(Singapore)

Not Verified | Immigration and customs clearance in this airport is a joke. Half the time the machine either breaks down or the immigration officers has no clue what to do. Everyone who works here seems to be confused. Public Wifi while available, is spotty and breaks down every 2min. No crowd control, people cutting queue everywhere. Lounge quality if very far behind its peers, even Hanoi and Da Nang has better lounges.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"facilities for passengers are very poor"

(India)

Trip Verified | The facilities for passengers are very poor. No drinking water. Only one shop at departures gate is their which was asking huge amount for 500 ml water. Shop asked for USD only to purchase water, at all other airports of the world you can purchase by the currency of from where the passenger is coming or where he is from or going. If a country can not provide drinking water at their airport then what rating they want.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
6/10

"Not impressed"

(Singapore)

Not Verified | Well while returning to SG Changi from HCMC, we ate at airport after security/immigration and we were horrified to find that every item is being sold in USD in Vietnam and exorbitant rate. Now I understand that why people were rushing to eat at airport public area before check-in. Not impressed.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"feeling dirty everywhere here"

(Australia)

Not Verified | Worst airport. No organisation. Staff are unhelpful and enjoy making your life miserable (so you can give them ‘coffee money’). All the bathrooms smell horrible, no bin for used sanitary products. I feel sorry for the cleaners to put up with this. Should be signs in the bathroom to guide guests. Just feeling dirty everywhere here. Overpriced foods/cafes for Vietnam currency, unlike other airports. It makes me feel Vietnam will never be my destination again. Such a beautiful country but worst airport, worst airport employees, worst toilet services.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no organisation whatsoever"

(Ireland)

Not Verified | Currently in the line for immigration and no organisation whatsoever. Even though we have been waiting in line for a long time apparently it pays to be at the back of the queue because they have just opened up the rope barriers to let people behind us go in front. Absolutely ridiculous, arrive an hour earlier than what your flight provider advises to get through in time!
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no