✅ Trip Verified
| I am disabled and use an electric mobility scooter. Check in was fine, we flew with easyjet. The security stage where you scan your bags was very difficult. Despite passing over 5 members of staff no one directed me to the correct scanner where the scooter could pass through. I was shown to a normal scanner and after a wait which my husband timed as 4 minutes where the scanner operater decided to re-model her hair we were told the scooter has to go in the scanner. We explained that it would not fit through the scanner and was just told that we could not take it with us. My scooter is purpose fit for travelling and is lighter than most and folds up, however it is still 31 Kg. I explained that I can not walk and need it. 2 other operators then got involved and another came and said that they could let the scooter go through but I would have to walk. I explained that I am checked over normally in the scooter but they would not have it, I sat on the side as my scooter was taken from me. Eventually was told that if I could walk round the side I could sit on my scooter and drive through. It was very upsetting, then they pulled our bags for checking, nothing rogue in the bags as meticulously packed but it felt that they had just done it due to the scooter. There was no signage to the assistance to get on the plane, my husband walked round the airport trying to find it. When we got there it was full of people so had to wait outside, we were worried we would miss our flight and tried to talk to someone and were told that no one would come for us unless we phoned them? Nobody had mentioned this, as we could not get inside the assistance centre we did not see the sign. Eventually we were loaded onto the plane via me driving my scooter on the tarmac just metres away from where a plane had landed. I travel a lot and this airport certainly ranks as one of the worst as regards to disabled travel.