Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 289 reviews
2/10
No Skytrax Rating
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2/10

“the whole experience is absolutely woeful”

(United Kingdom)

Not Verified | I agree with every word of the reviews that appear below (I probably read through 10-12 of the most recent). I’m not normally one for writing reviews and don’t use any social media, but I Googled the border control queues at Geneva airport the morning after our return from our half-term ski trip, because the experience was almost unbelievable. Honestly, word-for-word what the posters have written was the exact experience I had with my two young daughters. Geneva airport - especially border control but frankly, the whole experience: seating, signage, communications, extortionate food prices, the cramped feel everywhere, the lack of staff / care / help; you name it. - is absolutely woeful. In fact, it’s borderline disgraceful. As one poster said, I will be avoiding like the plague from now on, unless serious improvements are reported but, my goodness, it feels like a huge job from where it is now to get it to something vaguely acceptable. I came across BBC journalist, Jon Sopel’s comments about Geneva airport from December 2022 and it doesn’t seem like anything has changed since then. In the interests of fairness and balance, the connecting train service and staff were excellent, while security was pretty quick and easy - and it was here that we met the one cheery lady we encountered. Check-in and bag drop off was also ok, although even then there was somehow a feeling of barely-controlled chaos that could boil over at any moment. The whole place just seems to have a strange and uncomfortable feel about it. In part. it’s almost as if the overarching culture is that travellers are seen as a problem to be tolerated / solved / exploited, in the most emotionless, most aloof, least self-aware, least friendly way possible In summary, a very stressful, almost laughably bad, tainting and off-putting experience that really jars with one’s other experiences and expectations of a great country.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid this airport if you can"

(United Kingdom)

Not Verified | Avoid this airport if you can. Embarrassingly disorganised for a large international airport. Not enough seating before you get through to the gates so everyone plots in the restaurant areas so no seats if you wish to eat. Lots of people sitting on the floor. To get through to your gate you have to get through the longest passport control queues I’ve ever seen anywhere, no warning of queue times or helping to move people up the queue if the gate is closing, complete shambles and staff nowhere to be seen. Eu passport holders have no queue. A complete mess & to top it all they lost our ski equipment not surprising as the drop off area for this was a shambles too. If you can avoid this airport then do as they don’t deserve your money …
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is inadequately sized"

(United Kingdom)

Not Verified | Easily one of the worst experiences I've ever had at an airport. The airport is inadequately sized for the amount of flights they are accepting, clearly. There was a huge huge delay for getting through a passport control (easily over an hour in a line) which it doesn't take a genius to realize will happen if you reroute 10 flights (I counted them) to 'go to gate/boarding' at the same time through a bottle neck. Outside of this, you could see huge amounts of people sitting on the ground because the airport simply has nowhere enough seats, and also the staff were absolutely hopeless and had clearly zero training on how to handle any crowds or situations. On top of this the actual facilities are average (4g doesn't seem to reach the airport so you need to find a booth for a printout receipt for WiFi access??) And the cost of food is ridiculous. A burger at the only option for a burger (that I could see anyway) was 30 CHF. Which is about £30. Overall, coming in and leaving Geneva airport has been the worst airport experience I have ever had and I will be doing everything in my power never to come to this airport again, as will my friends with me.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"A stressful hateful experience"

(United Kingdom)

Trip Verified | The worst experience hands down of any airport I have ever experienced! No warning of queue length says 10.mins to gate but does not say there is a 90 minute passport control queue before you can board. Many poor souls were left behind on this sad day for the skiers of France. Be prepared to beg strangers to let you in the queue, (most wont, but be persistent) lose dignity and sweat as you sprint to the gate. A stressful hateful experience.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"Queues for immigration unacceptably long"

(Ireland)

Not Verified | Passed through Geneva twice, arriving & departing on Sundays. Queues for immigration both times were unacceptably long, for non EU citizens. Baggage hall had bags piling up, & very congested arrivals meeting area. On departure again long queues for check in/ bag drop. Security was rapid, but airside was uncomfortably crowded. Long walk to departure gate, and again very long delay for non EU immigration. Apparently it is all quite relaxed on weekdays, without the skiers!
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Simply one of the worst airports"

(United Kingdom)

Not Verified | Simply one of the worst airports it’s ever been my sad experience to endure. The queues for passport control are horrendous - an hour at least both arriving and leaving. It’s a stain on the otherwise pristine reputation of a great country.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Appalling wait for passport control"

(United Kingdom)

Not Verified | Appalling wait for passport control. Now over an hour. Less than half way along the queue. 2 people on the desks. Whatever happened to Swiss efficiency!
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"queues at passport control are totally unacceptable"

(United Kingdom)

Trip Verified | The queues at passport control are totally unacceptable. In the past month it has taken 80 minutes and 105 minutes. Elderly people and families with very young children are just expected to put up with this. It is a terrible way to treat paying customers and leaves a very bad impression on visitors. I would avoid using this airport if I could.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Very long queues for immigration"

(United Kingdom)

Not Verified | Very long queues for immigration control for non EU and non Switzerland residents . Only 3 staff dealing with hundreds of customers and I feel this is very discriminatory. Check point should be opened based on the number of people and not the residency.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"still pure incompetence"

(Switzerland)

Not Verified | The management at GVA have managed to sink this airport to new lows. If you arrive at any airbridge terminals you are now bussed 10 minutes to the C Terminal for the very long long walk (so long they have had to install travelators) to passport control where all flights join a massive queue. You should allow up to 2hrs from your flight arriving to getting through this and collecting luggage. On the very odd occasion that GVA runs to their best, it is still pure incompetence compared to Zurich Airport (ZRH). If you can possible avoid this airport, do yourself a favour and do so.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no