"experience was unpleasant and impolite"
D Vanton (Canada)
✅ Trip Verified | The check-in and security check experience was unpleasant and impolite. The Swiss check-in agent was impolite and didn't know the ticketing rules. While the baggage allowance was clearly stated in our booking, it was brought into question, with potentially extra fees attached. After a brief check no fees were applied. But the Swiss agent made sure to make us feel like we did something bad and they're doing us a favour. Well, no favour required, we did pack for what's been paid. Then there was no "have a nice flight" or "have a nice day" or "bye". Security separated me from my wife, saying "it doesn't matter". But it does matter to me, being together and helping my wife with her luggage. Long story short, basic etiquette and a bit of understanding would go a long way with ensuring a better airport experience
Experience At Airport | Departure Only |
Date Visit | August 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Outbound immigration was a disaster"
Duncan Gillespie (United Kingdom)
✅ Trip Verified | Flew from London to and from London on EasyJet. The inbound flight from London was fine, no issues. The outbound flight was delayed by around an hour - EasyJet automated updates were efficient and fine. Outbound immigration was a disaster - just two positions manned by immigration staff for all non-Swiss/ European nationals, whilst there are 14 booths just for non-Swiss/ EU nationals. The uniformed EasyJet staff at the boarding gate were dreadful - aggressive, rude and impolite. I watched them bully a young lady ahead of me for a suitcase which was in my opinion of the regulation cabin size requirements. She was in tears and the staff were resolute - pay a penalty charge of you’re not traveling. Completely unacceptable, especially in a location where one would expect decent service. The flight to London was fine; it was a relief to be away from the EasyJet staff at the boarding gate.
Experience At Airport | Arrival and Departure |
Date Visit | May 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"very unpleasant and stressful"
Andrew Booth (United Kingdom)
Not Verified | Can't agree with previous reviews enough. This used to be quite an easy airport to get through, that was until they built the new terminal. Now everyone goes through 1 passport control which has (if I remember correctly) 14 kiosks with approximately half of them open. The staff passport control seem to take great delight in taking their time and being aloof; making the whole experience very unpleasant and stressful. The food is at sky high prices and the Duty Free is often more expensive than you would find on the UK high street. If there was an alternative, we would use it immediately, but reading the reviews for Chambery, there doesn't seem to be anything else to do but grin and bear it. We also visit in the summer and have decided to drive due to the experience of this airport!
Experience At Airport | Arrival Only |
Date Visit | March 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"more flights than they can manage"
Mark Cashley (France)
✅ Trip Verified | More than two hours to get through security and passport control. Very disorganised with little or no information for travellers. The airport is more about taking your money than aiding your voyage. One has the impression that sometimes they have more flights than they can manage.
Experience At Airport | Departure Only |
Date Visit | March 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
“the whole experience is absolutely woeful”
M Smith (United Kingdom)
Not Verified | I agree with every word of the reviews that appear below (I probably read through 10-12 of the most recent). I’m not normally one for writing reviews and don’t use any social media, but I Googled the border control queues at Geneva airport the morning after our return from our half-term ski trip, because the experience was almost unbelievable. Honestly, word-for-word what the posters have written was the exact experience I had with my two young daughters. Geneva airport - especially border control but frankly, the whole experience: seating, signage, communications, extortionate food prices, the cramped feel everywhere, the lack of staff / care / help; you name it. - is absolutely woeful. In fact, it’s borderline disgraceful. As one poster said, I will be avoiding like the plague from now on, unless serious improvements are reported but, my goodness, it feels like a huge job from where it is now to get it to something vaguely acceptable. I came across BBC journalist, Jon Sopel’s comments about Geneva airport from December 2022 and it doesn’t seem like anything has changed since then. In the interests of fairness and balance, the connecting train service and staff were excellent, while security was pretty quick and easy - and it was here that we met the one cheery lady we encountered. Check-in and bag drop off was also ok, although even then there was somehow a feeling of barely-controlled chaos that could boil over at any moment. The whole place just seems to have a strange and uncomfortable feel about it. In part. it’s almost as if the overarching culture is that travellers are seen as a problem to be tolerated / solved / exploited, in the most emotionless, most aloof, least self-aware, least friendly way possible In summary, a very stressful, almost laughably bad, tainting and off-putting experience that really jars with one’s other experiences and expectations of a great country.
Experience At Airport | Arrival and Departure |
Date Visit | February 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Avoid this airport if you can"
Chaz Woods (United Kingdom)
Not Verified | Avoid this airport if you can. Embarrassingly disorganised for a large international airport. Not enough seating before you get through to the gates so everyone plots in the restaurant areas so no seats if you wish to eat. Lots of people sitting on the floor. To get through to your gate you have to get through the longest passport control queues I’ve ever seen anywhere, no warning of queue times or helping to move people up the queue if the gate is closing, complete shambles and staff nowhere to be seen. Eu passport holders have no queue. A complete mess & to top it all they lost our ski equipment not surprising as the drop off area for this was a shambles too. If you can avoid this airport then do as they don’t deserve your money …
Experience At Airport | Departure Only |
Date Visit | February 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"airport is inadequately sized"
R Hay (United Kingdom)
Not Verified | Easily one of the worst experiences I've ever had at an airport. The airport is inadequately sized for the amount of flights they are accepting, clearly. There was a huge huge delay for getting through a passport control (easily over an hour in a line) which it doesn't take a genius to realize will happen if you reroute 10 flights (I counted them) to 'go to gate/boarding' at the same time through a bottle neck. Outside of this, you could see huge amounts of people sitting on the ground because the airport simply has nowhere enough seats, and also the staff were absolutely hopeless and had clearly zero training on how to handle any crowds or situations. On top of this the actual facilities are average (4g doesn't seem to reach the airport so you need to find a booth for a printout receipt for WiFi access??) And the cost of food is ridiculous. A burger at the only option for a burger (that I could see anyway) was 30 CHF. Which is about £30. Overall, coming in and leaving Geneva airport has been the worst airport experience I have ever had and I will be doing everything in my power never to come to this airport again, as will my friends with me.
Experience At Airport | Arrival and Departure |
Date Visit | February 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"A stressful hateful experience"
Elizabeth Jones (United Kingdom)
✅ Trip Verified | The worst experience hands down of any airport I have ever experienced! No warning of queue length says 10.mins to gate but does not say there is a 90 minute passport control queue before you can board. Many poor souls were left behind on this sad day for the skiers of France. Be prepared to beg strangers to let you in the queue, (most wont, but be persistent) lose dignity and sweat as you sprint to the gate. A stressful hateful experience.
Experience At Airport | Departure Only |
Date Visit | February 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Queues for immigration unacceptably long"
M Collie (Ireland)
Not Verified | Passed through Geneva twice, arriving & departing on Sundays. Queues for immigration both times were unacceptably long, for non EU citizens. Baggage hall had bags piling up, & very congested arrivals meeting area. On departure again long queues for check in/ bag drop. Security was rapid, but airside was uncomfortably crowded. Long walk to departure gate, and again very long delay for non EU immigration. Apparently it is all quite relaxed on weekdays, without the skiers!
Experience At Airport | Arrival and Departure |
Date Visit | January 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Simply one of the worst airports"
John Sykes (United Kingdom)
Not Verified | Simply one of the worst airports it’s ever been my sad experience to endure. The queues for passport control are horrendous - an hour at least both arriving and leaving. It’s a stain on the otherwise pristine reputation of a great country.
Experience At Airport | Arrival and Departure |
Date Visit | September 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |