Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 254 reviews
3/10
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1/10

"worst experience I have ever had"

(United Kingdom)

Trip Verified | We were advised by EasyJet to arrive at Geneva airport 3 hours before departure, which we did so, reluctantly. On arrival it was chaos everywhere. Even drop off was chaos with nowhere to park or even, briefly stop. Eventually a car pulled out of a space and we were able to offload our luggage. On entering the terminal, there were people everywhere. I’ve been travelling for 60 years. It was like a third world airport! We followed the signs towards the check in passing other airline check ins. ALL had huge queues. On arrival at the EasyJet one we were told to go right back outside the terminal to join the queue. This we did and waited a total of 2 hours 15 minutes before we eventually were able to do our bag drop. There was no individual desk per flight, it was just one huge queue. In that area, there were multiple desks unused. It seems crazy that there were not two or three times the number of desks open for easyJet alone. I’m not sure about the other airlines as I was unable to see those in the melee! The rest of the process, passport control and bag check was good. The EasyJet boarding was good. It was just the check in. The worst experience I have ever had including many Third World airports.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Awful. Queues on departure"

(United Kingdom)

Not Verified | Awful. Queues on departure, no real signage telling you if you're in the right queue. Bad information. Bags take forever to arrive. Too busy. Bad scheduling (2 BA planes apparently taking off at the same time from adjacent gates).
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"flying to the French Alps each March via Geneva Airport makes me a complete nutcase"

(United Kingdom)

Trip Verified | The definition of insanity is to repeat an action over and over and expect a different result. With that in mind, flying to the French Alps each March via Geneva Airport makes me a complete nutcase. I take some kind of weird solace in the equal misery of fellow passengers at said hell-hole yesterday, and in the Eurovision-style 'nil points' awarded by fellow reviewers. If zero stars were an option here I would have taken it in a nanosecond. Sadly, and somewhat strangely, in this land of cuckoo clocks and quality/extraordinarily priced timepieces, nanoseconds tend not to feature at Geneva Airport. Sadder still, neither do seconds or minutes. Hours are the minimum measure of time, with an eon the next recognisable timeslice. Somewhere in between, I and thousands of others in the same unfortunate predicament will have uttered a sentence involving the phrase or at least the sentiment of losing the will to live. Flying with BA, we were initially horrified to see queues outside the terminal building waiting to check in. On being informed that that was the easyJet queue, initial relief and, I must admit, a degree of smugness led us into the terminal and a search for the BA check-in area. The scene inside reminded me somewhat of the American airlift from Saigon in the final knockings of the Vietnam War. The good news was that the BA queue began inside the terminal. Unfortunately, it then snaked around a corridor or two and made its way outside the building - clearly to allow folk a chance to breathe - and back in again. Resistance was futile, patience in abundance an essential quality to avoid some kind of seizure, and hope beyond hope the general emotion that we might all someway, somehow get onto our aircraft of choice at the allocated time. Needless to say, having checked in we then had the next equally tortuous procedure of going through security. An idle thought crossed my mind that had I been a retractable belt barrier salesman as my first career I would have amassed enough wealth to travel by private jet to Chambery. Anyway, you get the picture. Onto an equally miserable departure gate with next to zero seating, before eventually boarding the plane. Never again! Until, of course, the next time...
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Everywhere was a queue"

(United Kingdom)

Not Verified | Hello? Is anybody listening? Yes – Mr./Ms. casual reader of reviews – I’m talking to you. I know what you’re thinking because I thought it too. You’re thinking “It can’t be that bad. I’ll just allow another hour or two to navigate the airport and book anyway.” I’m here to tell you you’re right. It’s not as bad as folk are saying. It’s much, much worse. We arrived many hours before our scheduled flight time and were surprised by the number of people apparently milling around outside the airport. We managed to get past this horde into the airport building only to be met by a chaotic scene of intersecting queues with no order whatsoever. Everywhere was a queue. Upon closer inspection there were some temporary tape barriers keeping some of the queues separate, but these served merely to hinder our progress to someone that might be able to help us. We did manage to find someone only to be told that the milling throng outside was, in fact, the EasyJet queue. We should join the back of it and someone would tell us what to do. This “queue” was hundreds of people long, it snaked back and forth around the whole of the ground floor of the airport building before snaking through the doors outside and down the outside of the building. Fortunately, it wasn’t raining or we would have got wet. For us it was cold. So we got cold. Our misery was punctuated by frazzled EasyJet staff running the length of the queue shouting the time of the current most urgent aircraft to fill. Some folk were removed from the queue and disappeared. Eventually, with less than an hour to take off, it was our turn when we heard our flight time shouted by a staff member. We were ushered into the airport building through the crush, and told to wait. A few more joined us, presumably plucked from different areas of the queue and the staff member ordered us to follow him – and set off at pace. Picture trying to follow a jogging man through a tight scrum of people with skis, bags, coats and other paraphernalia. The man quickly disappeared into the distance and the miserable line of followers ended up following each other more in hope than expectation. By talking to dozens of fellow wretched airport sufferers in various queues we did eventually find the end of another queue that seemed to be populated by folk from our flight. To be fair, this queue was only about 50-60 strong and did end up at a series of what I can only assume were emergency check in desks. The whole process was utterly chaotic. The airport was rammed, mothers were trying to comfort screaming children, nobody appeared to be managing the situation. The staff were clearly almost as stressed as their unfortunate customers. After a difficult check in caused by technology issues we ran a long way to the gate. We got lucky. Our flight was delayed by an hour or there was no way we would have made it. There is something horribly wrong with either the airport, or EasyJet, or, I suspect, some unholy combination of faults on both sides that made this experience truly dreadful. Please pay attention to the reviews. Avoid the Geneva/EasyJet combination if you can.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"nobody has any intention of improving this place"

(United Kingdom)

Not Verified | This is a cruel joke of an airport, nobody has any intention of improving this place. 4 hours to get through, then they call last call when we can see out of the window no luggage has been loaded. I cannot state how bad this place is. Save yourself the agony.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"the very worst, just avoid"

(United Kingdom)

Trip Verified | Flight delayed, easyjet captain apologised and said Geneva Airport had no staff. Landed 40 mins ago still no baggage, this place doesn't give a stuff. I have flown all over Europe this is the very worst, just avoid.
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

I have never experienced an airport as bad as Geneva"

(United Kingdom)

Not Verified | If I had read the reviews about this airport I would have avoided it like the plague. Our arrival was tainted by issues in retrieving our luggage after queueing for what felt like hours at passport control. In the end it became a guessing game of what carrousel the luggage would arrive on, eventually it arrived mixed in with other arrivals luggage. Our departure was a nightmare. We arrived before the check in desks were open and yes waited patiently with all the others checking in for the first queue for the day. The board said 74-77 check in desks for our flight. Only 1 check in open! Can somebody explain to me why we had spent 2 hours with dodgy internet connection in our accommodation uploading our Passenger Location Form on to our airlines site before we could check in online? Scan the code, put in the ID number blah blah blah, if we did not do this would not be allowed to fly! When our turn (eventually) came to check in we were greeted with "I must see your PLF", so I politely pointed out we had uploaded it as requested did she need the reference number. Now I realised why everybody else who was wafting their mobile phones around in a panic was about. In the good old days you would have had a paper copy to hand over. Showed our PLF after the 2nd shout, checked in and off we went. Trying to get yourself up to the 2nd level of the airport to your gate was interesting. Cunningly they had closed every lift and escalator and this was the start of the grand herding of passengers to departure, everybody was funnelled through one escalator to join a snaking queue. No information of what gate to make your way to just one big mass of people snaking backwards and forwards with staff members waving hands and shouting here, here, here. Eventually arriving at the hand luggage check, being shouted at again to put your items into trays (too small to fit anything in properly). At this point I was obviously a bit stressed as one staff member asked me if I was okay. When I said my flight was leaving in 20 minutes she kindly threw my items at me to help me gain time. Off I went again by this time running like a mad thing to oh yes be stopped by joining another queue. I pointed out to the bloke herding us together that by this time my flight was on last call, only to be told "don't worry half the people in front of you are on the same flight". Stood and waited, eventually got through, ran down towards the departure gate. The gentleman at the departure gate took one look at my face was obviously well tuned in deep breathing exercises to calm your heart and told me to take deep breaths, breath with me, which I did. "Don't worry, there are some others and make your way down the stairs we have transport ready to take you to the plane". Several other stressed, sweaty faced passengers arrived gulping for breath. Off we went. The final humiliation was walking the gangway of shame to our seats. Our 2 hour flight helped calm matters. Off we got into Leeds Bradford airport, walked what felt like another mile, joined another queue but this time it was quick, efficient, greeted by smiling members of staff and straight through to our car. No issues with luggage. In my life I have never experienced an airport as bad as Geneva. I will never fly from there again. Flying into and out of Geneva should come with a Health Warning, if you didn't have high blood pressure/on the edge of a stroke/heart attack before you got there you were by the time you left.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Avoid avoid avoid"

(United Kingdom)

Trip Verified | So much for fabled Swiss efficiency. God dam awful. We experienced the double whammy of both arriving and departing from this antiseptic hell hole. I cannot believe that a nation as organized as Switzerland can operate this joke of an airport. Switzerland famous for watches, clocks and precision. Sadly none of that precision applies to Geneva. If queuing endlessly four hours is your thing, then go ahead and go via Geneva. If on the other hand you have an idea to enjoy your business trip or holiday then avoid it like the plague. Check in procedures that could be done faster with an abacus. Alfred Hitchcock once said actors should be treated like cattle. In Geneva’s case it’s passengers. Mindless queues that double back on each other, snaking round the duty free shops. Two Coca Cola’s that cost £8. We arrived before the check desk opened. There was supposed to be 4 desks, they had 1. Avoid avoid avoid.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"Awful experience last Thursday"

(United Kingdom)

Trip Verified | Awful experience last Thursday. Slow. Slow. Slow. At easyJet at security. Speedy boarding a joke and bag drop off not working. Horrible experience. Back to Chambery when available.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
2/10

"awful experience"

(United Kingdom)

Not Verified | Been using Geneva airport for many winter trips and always reasonable. Don't know what is happening in March 22, never seen queues so long for arrival, at least 1.5 hours to get through passport and luggage collection. Could be the last time I will use this airport, awful experience.
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no