Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 201 reviews
3/10
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4/10

"Only 3 security checkpoints"

(United Kingdom)

Not Verified | Why have all flights in terminal 2 in the same queue? It’s just stupid to have them all in one line. I could go on and on about the negatives but here are a few. Only 3 security checkpoints. Doors on bus are both on same side. Only one door opens anyway.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Zero seating available anywhere"

(New Zealand)

Not Verified | Zero seating available anywhere. I had to sit on the floor prior to boarding a long haul flight to NZ. Only 2 cafes which were disguistingly over crowded with no infrastructure to them. It was stiflingly hot at check in and security. Even though they have clearly improved this airport since I last flew here it is clear more needs to be done. To put in some seating somewhere would be a good start!
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"I was so impressed"

(United Kingdom)

Trip Verified | Hi, I arrived with my daughter on crutches and a brace on her knee. I was so impressed with the SwissAir check in guy who was very helpful and organised a wheelchair. When we picked up the wheelchair the guy guided us through security to the meeting point. He was friendly, interested in our welfare and very helpful. He, in particular, deserves great credit for how he was doing his job. A big thank you from us - well done!
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"small, crowded, badly organized"

(United Kingdom)

Not Verified | I thought being Swiss it would be efficient and quick. Far from it. It is small, crowded, badly organized. So many people around us stuck in bottlenecks ( passport control / check-in etc) worried about missing their flights. Luckily our flight was delayed otherwise we may have missed ours.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"There is always something wrong"

(United Kingdom)

Trip Verified | There is always something wrong - usually customer service related. Airport often puts its own interests well beyond those of the customers it is supposed to serve. Recent example being made to get on a bus to the plane and then having to wait on the bus for 20 mins - but it was all okay because airport staff got to go home 20 mins earlier. Well done, you work in one of the worst airports in the world.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no thought given at all to comfort"

(United Kingdom)

Not Verified | A swear word would not do this airport justice. For one of the more affluent countries, this airport paints a very different picture. Dreadful terminals, everything overpriced, no thought given at all to comfort, staff that could not care less, baggage that you can watch being thrown out of the holds, and if you are lucky you might even get a bad tempered member of staff to swear at you. If you like 1970's architecture it is a dream. A miserable experience, choose another European hub to travel from.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Inefficient and slow"

(United Kingdom)

Not Verified | Inefficient and slow. Security was slow and staff unfriendly. Information desk staff unfriendly and uncaring. No reasonably priced restaurants. Not enough seating areas. Layout causes congestion when trying to move between gates. Unnecessary gate changes. The worst airport experience I have ever had, would give 0/10 if possible.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"always massively over-crowded"

(United Kingdom)

Trip Verified | Tiny airport for such a major destination, which is always massively over-crowded with insufficient seating areas and restaurants (many people are forced to sit on the floors). Layout of the departures area is simply awful with major features such as restaurants, shops and toilets all crammed down the end of narrow corridors and signage confusing badly positioned. Half the time, the free WIFI doesn’t work (probably owing to the sheer number of people trying to access it) and everything is an absolute rip-off! 2 bags of crisps and a bottle of water cost me €19! To top it all off, the few times I have had to depart from here, my flight has always been delayed by at least 30mins. Absolute rubbish!
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport needs decent management"

(United Kingdom)

Trip Verified | This airport is a shambles! Waited one hour for luggage on arrival, no flight number came up on screen. On departure the traffic into the airport car park was over one hour, the Swiss air flight was delayed by two hours but this didn’t not come up when we checked in only on a sms. One hour to get through security, no where to sit in departure lounge. Rushed lunch to discover the flight was delayed again! A rich international airport needs decent management and organisation skills. This has been happening for the last 3 years.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have ever experienced"

(United Kingdom)

Not Verified | This airport is the worst airport I have ever experienced! On arrival it took over an hour for our luggage to reach the carousel and when it did it was soaking wet! The arrivals lounge was chaotic to the point that my party was put on the wrong coach to our resort! On departure, we were met by rude staff making us queue at the side and back of the departure desk, which we stood in for over an hour! We were then assigned seats all over the plane which if we had all been adults would have been fine, but apparently at Geneva they have no problem separating children (some as young as 3) with their parents! The cramped shops and restaurant area is awful, we were charged £75 for 5 soft drinks and 3 small bowls of pasta, when we said to pay in euros the bill was then €60 - strange exchange rate! The mile walk to the boarding gate and the then half hour queue through passport control (I have travelled throughout the world and passport control on departures is always straight after security not just before boarding), was made all that more exasperating as we when we were finally on the plane - and ensured that no child was sat without a parent - that the majority of our cases were left on the runway as we took off! One passenger was assured that the luggage was on the next flight out, which to be fair they were, but the next flight was to Manchester airport and we flew into Gatwick 200 miles away! As you can imagine on arrival at Gatwick with over 200 passengers and only 50 cases coming off the carousel this caused upset an mayhem! Geneva Airport you need to sort out your whole approach to customer service and customer satisfaction, I will never use your airport again!
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no