Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 263 reviews
3/10
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3/10

"terrible experience"

(Switzerland)

Not Verified | Arrived at the new part of the terminal, terrible experience. Had to walk for a considerable distance to get to passport control then only two officers processing several flights. Over an hour wait, older people, pregnant ladies and older people experiencing considerable discomfort
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"outdated and inefficient airport"

(Switzerland)

Trip Verified | I’ve travelled the world and never experienced a more outdated and inefficient airport. Huge queue times, no self check in, no pharmacy, poor food options, old toilets, unfriendly staff. Depressing.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"the overall experience is substantially worse than before"

(Switzerland)

Trip Verified | Our arrival at 9pm was a real setback: steps, bus, stairs, long queue at customs, and miles of corridors! What's the purpose of having invested so much in a new terminal, when the quality, the general impression for tourists and the overall experience is substantially worse than before.
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"What a negative experience"

(United Kingdom)

Trip Verified | Having travelled through Geneva airport for many years today I found the departure experience arduous. What a negative experience. The worst in decades for my family. The checkin at EasyJet was so slow. One very long queue for all destinations then the hectic shuffle for call through to desk 1 as flight gate closure times are within 20minutes! Elderly passengers, those with prams or more luggage bypassed to end up at the back of a new queue. Honestly shocking crowd control. This morning at 5am I also observed a poor service for passengers at security. Boarding passes were promptly checked in a mannerly fashion by one lady but after that confusion began; 3 security personnel stood or moped about as the passengers were poorly directed by posts and tapes. When approached directly they were unhelpful. Passengers came to a congestion point at one end. The personnel completely oblivious to this for the duration of my wait in the queue. At that corner the people from 2 or more taped queues merged into one. Passengers in the outside queue arrived to the corner quickly to merged into the original queue bypassing 2/3 of those waiting passengers. With only 5 minutes before our gate was to close we reached an X-ray belt. All in all a most unsatisfactory experience and not what I have been used to in Geneva Airport. Evidently some of the staff need to pull their socks up. Certainly no time left to shop, eat or spend money on the other side of security. Went straight to our gate with little time to spare.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"Security queues are ridiculous"

(United Kingdom)

Trip Verified | The worst airport I have had the displeasure of travelling to and from. Departures especially bad. Arrived to a bomb scare (which itself might seem an unavoidable situation) but according to the taxi driver it is a regular occurrence and nothing is ever done to mitigate problems. Departure hall is absolute chaos (despite the scare) the ski season was in full swing and apparently is always like this. Security queues are ridiculous. Departure hall prior to gates is an odd set up of shops along corridors. Swissport clearly disorganised and understaffed. Delayed luggage to the aircraft, only one of two stairs delivered to the plane for departing staff. The aircraft captain was clearly frustrated but remained professional. I’m either going to drive or head to Chambery next time.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Geneva Airport was a disgrace"

(United Kingdom)

Trip Verified | Almost 4 hours of continual queuing from arriving at T2 this morning to finally boarding the plane. Geneva Airport was a disgrace, hundreds and hundreds of people being funnelled through miles of zig zag ques, for hours on end. No explanations, no apologies as to why it was so bad. As someone commented the airport authority there couldn't put a child's jigsaw together, let alone run an airport. The over crowding was so bad it was dangerous, if someone fainted they would have remained upright. Imagine arriving at passport control eventually to discover 4 border officers and many hundreds of people queuing to pass them. Totally absurd. And seemingly no one there batted an eyelid. Needless to say the flights all left late and airline staff who were blameless in the whole fiasco bore the brunt of the frustrated passengers.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"such a shambles of an airport"

(United Kingdom)

Not Verified | Unfortunately, we were flying into Geneva with BA (that bit is another story!), and could not believe that the Swiss, apparently renowned for efficiency, could run such a shambles of an airport. We were met almost immediately on arrival by the end of the passport queue, which snaked round many barrier lines and well down the passage. At this point you couldn't see all of the queue, which turned out to consist of our BA flight only - but having passports checked by, get this - one! One sole immigration person for about 300 people. Staff hanging around were of no help at all. Needless to say this took around an hour and by the time we found our luggage (poorly signposted), it had all been delivered and was languishing abandoned on a stationary luggage belt. We were over an hour late for our booked transport which, thank God, had waited for us. If I have a choice, I would never travel via Geneva Airport again. After reading the reviews, I am dreading our return journey in a few days. Avoid, avoid, avoid!
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Avoid this airport at all costs"

(Australia)

Not Verified | Abysmal. Avoid this airport at all costs. The queues were appalling, the signage was woeful and it was completely understaffed. Utter disregard for the paying traveller.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a complete mess!"

(United States)

Trip Verified | Many of the electric walking paths and electric stairs are turned off. The bunker-like doors to enter some of the toilet are not user friendly. The airport has no beverages selling machines and if you need it overnight you will have to drink out of the tap, or pay full airport price in the stores when it's open. If you need to pay in cash, they charge a 100% tax on it. And there is no proper signs! It is so easy to get lost and then they would double stamp your passport again for nothing ... a complete mess!
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst experience I have ever had"

(United Kingdom)

Trip Verified | We were advised by EasyJet to arrive at Geneva airport 3 hours before departure, which we did so, reluctantly. On arrival it was chaos everywhere. Even drop off was chaos with nowhere to park or even, briefly stop. Eventually a car pulled out of a space and we were able to offload our luggage. On entering the terminal, there were people everywhere. I’ve been travelling for 60 years. It was like a third world airport! We followed the signs towards the check in passing other airline check ins. ALL had huge queues. On arrival at the EasyJet one we were told to go right back outside the terminal to join the queue. This we did and waited a total of 2 hours 15 minutes before we eventually were able to do our bag drop. There was no individual desk per flight, it was just one huge queue. In that area, there were multiple desks unused. It seems crazy that there were not two or three times the number of desks open for easyJet alone. I’m not sure about the other airlines as I was unable to see those in the melee! The rest of the process, passport control and bag check was good. The EasyJet boarding was good. It was just the check in. The worst experience I have ever had including many Third World airports.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no