Geneva Airport

✅ Trip Verified | Geneva Airport is the worst organized airport I´ve ever visited and I´ve been visting 50+ airports. Maybe the situation was extraordinary worse since it was Easter time but even though we were checked in online and arrived to the airport 2,5 hours before departure time we missed our flight and had to buy new flight tickets, book hotel and take a train for 4 hours to reach our destination, 24 hours later than expected. We had been skiing and the only thing we needed to do at Geneva Airport was to drop off our skis. In order to do so we were told to go to the same line as all other persons who were not checked in. There were only 3 counters open and the staff seemed very inexperienced, constantly calling for advice/instructions. Even though we told them we were going to miss our flight they didn´t pay attention which resulted in that several families missed the flight even though we were checked in. Even the line to the security control was extremely long due to that the airport is not customized for the number of passengers departing. I will avoid Geneva Airport for all future if possible.

❎ Not Verified | Why have all flights in terminal 2 in the same queue? It’s just stupid to have them all in one line. I could go on and on about the negatives but here are a few. Only 3 security checkpoints. Doors on bus are both on same side. Only one door opens anyway.

❎ Not Verified | Zero seating available anywhere. I had to sit on the floor prior to boarding a long haul flight to NZ. Only 2 cafes which were disguistingly over crowded with no infrastructure to them. It was stiflingly hot at check in and security. Even though they have clearly improved this airport since I last flew here it is clear more needs to be done. To put in some seating somewhere would be a good start!

✅ Trip Verified | Hi, I arrived with my daughter on crutches and a brace on her knee. I was so impressed with the SwissAir check in guy who was very helpful and organised a wheelchair. When we picked up the wheelchair the guy guided us through security to the meeting point. He was friendly, interested in our welfare and very helpful. He, in particular, deserves great credit for how he was doing his job. A big thank you from us - well done!

❎ Not Verified | I thought being Swiss it would be efficient and quick. Far from it. It is small, crowded, badly organized. So many people around us stuck in bottlenecks ( passport control / check-in etc) worried about missing their flights. Luckily our flight was delayed otherwise we may have missed ours.

✅ Trip Verified | There is always something wrong - usually customer service related. Airport often puts its own interests well beyond those of the customers it is supposed to serve. Recent example being made to get on a bus to the plane and then having to wait on the bus for 20 mins - but it was all okay because airport staff got to go home 20 mins earlier. Well done, you work in one of the worst airports in the world.

❎ Not Verified | A swear word would not do this airport justice. For one of the more affluent countries, this airport paints a very different picture. Dreadful terminals, everything overpriced, no thought given at all to comfort, staff that could not care less, baggage that you can watch being thrown out of the holds, and if you are lucky you might even get a bad tempered member of staff to swear at you. If you like 1970's architecture it is a dream. A miserable experience, choose another European hub to travel from.

❎ Not Verified | Inefficient and slow. Security was slow and staff unfriendly. Information desk staff unfriendly and uncaring. No reasonably priced restaurants. Not enough seating areas. Layout causes congestion when trying to move between gates. Unnecessary gate changes. The worst airport experience I have ever had, would give 0/10 if possible.

✅ Trip Verified | Tiny airport for such a major destination, which is always massively over-crowded with insufficient seating areas and restaurants (many people are forced to sit on the floors). Layout of the departures area is simply awful with major features such as restaurants, shops and toilets all crammed down the end of narrow corridors and signage confusing badly positioned. Half the time, the free WIFI doesn’t work (probably owing to the sheer number of people trying to access it) and everything is an absolute rip-off! 2 bags of crisps and a bottle of water cost me €19! To top it all off, the few times I have had to depart from here, my flight has always been delayed by at least 30mins. Absolute rubbish!

✅ Trip Verified | This airport is a shambles! Waited one hour for luggage on arrival, no flight number came up on screen. On departure the traffic into the airport car park was over one hour, the Swiss air flight was delayed by two hours but this didn’t not come up when we checked in only on a sms. One hour to get through security, no where to sit in departure lounge. Rushed lunch to discover the flight was delayed again! A rich international airport needs decent management and organisation skills. This has been happening for the last 3 years.