Fort Lauderdale Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 182 reviews
2/10
No Skytrax Rating
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2/10

Fort Lauderdale Airport customer review

(United States)

Flew into terminal 3 with a five hour layover. The only food option in terminal 3 is cuban food. The coffee is awful. Bought the caprese sandwiches at the deli. They were $11 and were soggy. We pulled out the low quality meat and ended up throwing away most of it. No way to go to another terminal for more options. Very disappointing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Fort Lauderdale Airport customer review

(United States)

Unfortunately I was very disappointed in this airport. For all the traffic they get from cruise ships they should have plenty of money to expand. They need to be triple the size! Long long check-in lines escalator not working long lines to elevator. In line for security screen were told that only flights leaving in the next 2.5 hours could be admitted though. People were waiting everywhere. Upgrade upgrade. I'll avoid this airport at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Fort Lauderdale Airport customer review

(Costa Rica)

Arriving at FLL Airport was definitely awful. When the airplane landed we had to wait approx 20 min for the stairs to arrive. There were long queues at immigration and customs. For foreigners this is airport should be avoided by all means. Our baggage was open for check and verification and that was not a good experience at all but we had no choice other than co-operating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Fort Lauderdale Airport customer review

(United States)

Avoid this airport at all costs. FLL is too small to handle their volume of passengers. They cannot handle their international passenger load nor the load imposed by multiple cruise ship arrivals at Port Everglades. There aren't enough baggage agents nor TSA security agents and lines to handle the large crowds. Go to MIA instead. You will be much happier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Fort Lauderdale Airport customer review

(United States)

I can only add to the other reviews about international arrivals. Fort Lauderdale airport and county are doing more harm than good accepting these international flights. The airport and staff are not equipped trained or motivated to handle the situation. Build what is needed then accept the flights. I was lucky having global entry I cannot imagine if you had kids etc. I travel all over and this is beyond 3rd world experience. The so a called 3rd world is far superior and they welcome foreign tourist with open arms. Fort Lauderdale is scaring tourists away.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Fort Lauderdale Airport customer review

(United Kingdom)

This airport is not yet set up to handle large flights and certainly not more than one at any time. They use buses to transport you from the plane to terminal which means de-planing takes a long time. Then you queue for hours to get through the different stages - it seemed like staff were almost creating the chaos by poor judgements and there were just not enough people available to handle the volumes in immigration. Many conversations heard about how it was intentionally bad because they didn't want the cheap airlines but I was horrified by the number of travellers saying they would not come to Florida again - having tried both MIA and FLL and found both to be terribly organised. They should try LAX perhaps for a real chaos but this is terrible for the travel industry and Norwegian who are currently offering good value flights.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
8/10

Fort Lauderdale Airport customer review

(United States)

Flying in and out of Terminal 3 last week I found this airport acceptable if nothing special. On arrival our luggage took a while to arrive. On departure check-in was fast and efficient - so was security which also managed to be friendly (so rare these days!). Post-security the amenities are adequate though some of the magazines in the newsstand were out of date. In previous visits I'd found the bar next to gates 9 and 10 quite friendly and was happy to see that it remains so.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Fort Lauderdale Airport customer review

(United Kingdom)

I think this Airport would be a brilliant set for Victor in 'One Foot in the Grave' I in fact found myself saying over and over again 'I don't believe it' and I didn't as this was the worst experience I have ever had. The USA have really got it so wrong what a disorganised mess. Please try to avoid this airport it is awful. You go from one unnecessary queue to another. USA you really need to address this you are in the 21st Century we all expect more no not more queuing not more security checks not more cops more service a brighter and better airport where a human can breath.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Fort Lauderdale Airport customer review

(United Kingdom)

After a long 8+ hours flight from London when you are feeling tired and drained of all energy late at night the last thing you would want is to have a really bad airport experience. We had to stay on the plane for 1 hour doing nothing as customs was full up and there were no stairs available. When the stairs did finally arrive it took ages to get out of the plane as there were building works going on in T4 so we had to get shuttle buses to a different terminal. These buses were good (very cold) and the staff were quite nice but then a dreadful thing happened as we neared the other terminal. The fire alarm went off! At 10pm when the kids are really tired that's the last thing you need. Hundreds of people had to evacuate the building and were standing around in random places outside. We waited in the shuttle bus for 1 hour+ so by the time we had the all clear (after the fire dept. checked the building and everyone got put back into the correct place we got into customs. A 3 hour queue at 10pm. Surely it would be a quieter time than normal? But no. The cabin crew went first then the old ladies in wheelchairs then disabled people and then us (we don't have US passports so we couldn't use the automatic kiosks). We waited and waited and waited until finally the slightly snappy customs officer got us all fingerprinted and checked. The staff were nice enough but it was extremely exhausting (we couldn't use electronics in the customs area) and it was hot and there was no water being offered or water machines/vending machines to be seen. After the long wait one of the baggage handlers had the bags ready for us. We got out of the old smelly terminal and entered an abyss of people smoking/shouting loads of cars traffic jams and beeping horns. We got to the bus stop to the off site rental car centre and then our holiday really began.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Fort Lauderdale Airport customer review

(United Kingdom)

After a superb but long 9 hr flight from UK with Norwegian we were held on the aircraft 2 hrs before piling into immigration for another 2 glorious hours this airport clearly cant cope and shouldn't give the airlines slots if they are unable to service the passengers terrible blot on the US at the start of what's going to be a great holiday. We were on time and nobody seemed to know what was happening and how they were going get everybody in when its so late at night and everybody is tired this is no way to treat customers. And when we finally got through to pick the bags up there was another queue waiting for us and asking exactly the same questions the last official asked he even had the audacity when we said we were here for 14 days to say well 13 now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no