Fort Lauderdale Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 141 reviews
2/10
No Skytrax Rating
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5/10

"Very bad system they have"

(United States)

Not Verified | It is ridiculous how bad customs is in that airport. I missed my flight to NY and had to stay the night there because they took in flight by flight, meanwhile all the machines that are used to check in at customs were empty. I use mobile passport to get thru the line faster, and they made all of us using the app wait with everyone else. I mean what is the purpose of having the app. Then they put us on a line, and the officer did not accept mobile passport, so we were sent to another line. They need to have a better system for this, they are aware that several flights come in at the same time, it is not new to them. This is the second time this happens, and I heard a lot of people saying that mostly everyone misses their connecting flights due to customs. They also need more customs officers there, there were many empty cubicles. Very bad system they have there.
Experience At AirportArrival Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Staff are rude and disrespectful"

(United States)

Not Verified | Worst airport I have been to in my life. Staff are rude and disrespectful. TSA will yell at you and degrade you. Parking is unorganized. Airport was stuffy and had a mouldy smell. Will never return to this airport again.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst US airport experience ever"

(United States)

Not Verified | Worst US airport experience ever! We are frequent flyers and have never experienced such rude and unprofessional treatment of passengers entering the country from Jamaica. My husband was in a wheelchair and wheelchair customers were moved over to the side in waiting stations. It took more than two hours to get though security. The attendant was loud and rude and constantly complaining. She was pushing my husband into other customers and knocking other customers out of the way with the baggage. Passengers in line with canes were yelled at to get out of line and another passenger became hysterical during the process. When we finally arrived at our gat and my husband tipped her. She opened her hand and spread out the bills counting them in front of everyone. Shame on FLL! This should never happen at a US airport.
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most disgusting experience"

(United States)

Not Verified | Going through security was the most disgusting experience. My boyfriend had to give up his necklace with his best friends ashes in it. The extremely rude security women told him that he could go back in line for checking in our baggage to put the necklace in there, though with only 20 minutes to spare and the extreme wait on the lines from the incompetent employees, he would of missed his flight and would of had to wait and PAY for an entire other flight. How can you go home after work knowing that you’ve thrown away someone’s remains because the necklace “resembled a bullet”. Regardless of the fact that we were able to unlatch the necklace, show the remains and it had a religious prayer on it. Avoid airport at all cost.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"spent 4 hours sitting on the floor of the airport"

(United States)

Not Verified | We were returning home from a cruise through the Fort Lauderdale airport. When we arrived at the airport early, we were told that we could not check in any earlier than 2 hours before our flight. We spent 4 hours sitting on the floor of the airport, along with over 100+ other travelers, before the Southwest Airlines representative would allow us to even check our luggage. The sign in the airport clearly stated that ‘Baggage May be checked up to 4 hours prior to departure’, yet we were shunned away and told we had to wait until 2 hours prior to departure. So you had a room filled with people sitting on the floor with their luggage because we were being told we could not check luggage until 2 hrs prior to departure when signs posted clearly stated the rule was 4 hrs before departure. I can provide a copy of the sign if needed.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"This airport is nasty"

(United States)

Trip Verified | This airport is nasty. The floor where you sit has garbage on the floors and you see no one cleaning the area at all. The people at the counters are rude when you ask them a question. Never seen a airport that does not care about the upkeep. When you walk in the E area for gates it smells like old mopped water. Smell like mildew.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst security staff I have ever seen"

(Canada)

Not Verified | Traveled all over the world. Worst security staff I have ever seen or experienced. Staff not doing their job with conflicting directions to passengers. Staff arguing with each other and passengers. Just horrible.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"employees were either rude or of no help at all"

(United States)

Trip Verified | While traveling with 11 family members, my 85 year old mother was injured on an incoming international flight by a fellow passenger dropping luggage on her from an overhead bin. We asked for medical and security assistance on the plane, but none was provided. After de-boarding the plane, we were given a wheelchair. Family members were then instructed to proceed with the wheelchair through custom, through luggage pickup and then through luggage re-check, with little to no assistance. After luggage re-check, we were told we could not take the wheelchair through TSA to our next gate without airport personnel's assistants. After waiting for over 30 minutes with 9 other wheelchair bound individuals and no one coming to assist, we finally found someone and begged them to help us make the next flight. We made it to the gate just before takeoff. With the exception of the lady that helped us make the gate, other employees were either rude or of no help at all. Even after asking airport security to help us file a report again, we were told to talk to the airline personnel. Not a good experience.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"TSA was extremely rude"

(United States)

Trip Verified | It took us two hours to go through security when they were only about 20 people ahead of us. TSA was extremely rude. When my mother, who is 80 years old, came up to go through the x-ray machine, they asked her how old she was? When she said she is 80, they virtually shoved her toward another lane and said: “you go here without any explanation.” We were then separated. And she stood there and waited for several minutes, feeling humiliated and shaken up until an attendant just came and let her through another gate. It is unacceptable.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff were rude talking back"

(United States)

Trip Verified | My mother fell yesterday was unable to walk without cane assistance. This just took place yesterday upon arrival at Allegiant outside drop off I ask to men working United for help was told no. Then at Allegiant bag check in the lady said stand aside at 4:45 for a 6:00 flight boarding. After waiting 10 minutes and in fear of not making boarding due to lines at check point security and staff were rude talking back. I took it upon myself to get her in one. Now we have 2 personal bags and 2 paid checked carry on. I myself have had two back surgeries so I am struggling I passed 2 employees setting on a wall by Auntie Ann Pretzel on a wall just chilling. Asked them for help to be told that is not my job.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no