Fort Lauderdale Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 181 reviews
2/10
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8/10

"terminal 1 is spacious, brightly lit"

(United States)

Trip Verified |  This was my 2nd flight to FLL in 4 months after a 11 year absence. This review is limited to Terminal 1. Arrival was at the A Concourse gates 1-5 which mean a rather long connectors to the B/C concourses common area. One huge advantage of FLL airport over the others is the car rental facility which is directly across the airport roadway from the terminal. The renovated terminal 1 is spacious, brightly lit, and has a central TSA Entry point for all 3 concourses. Each concourse offers dining options a plenty. For Christmas Day travel, there was enough seating for all with power ports and USB ports at each gate. The bathrooms are very clean and maintained at regular intervals. Security was a breeze with no wait time for the TSA-Pre checkpoints. WiFi was easy to connect too and blazing fast. The refurbished Terminal 1 is a joy to travel through
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
4/10

"does not have a single chair"

(Canada)

Trip Verified |  Terminal 4 does not have a single chair to sit on. People sit and lie down on the floor, giving the terminal the aspect of a refugee camp. Not acceptable for a large international airport.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

“airport attendants did not care at all”

(United States)

Trip Verified | Our flight arrived on time, but the airport was unable to receive the plane. We had sit again and wait in the plane. Then, they told us that they had no resources to unload the baggages from the plane and we had to wait another hour. Finally, there are way more travelers than what the customs could manage and we had to wait in the side and then we were moved to the line. Because of that we lost our connecting flight. We had 3 hours between arrival and departure which is normally more than enough for a so small airport. The airport is accepting much more flight than they can manage and the customers are who suffer only. The airport attendants did not care at all. In consequence we had to stay the night at the airport outside the security area with nothing to eat and no where comfortable where to seat. They were not willing to lay anything because they said it was a “uncontrollable” situation. We booked the flight a month ago so they knew how many flights were arriving, it was not an uncontrollable surprise. If I can control it I’ll never fly through Fort Lauderdale airport again.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"refurbished terminal a significant upgrade"

(United Kingdom)

Trip Verified | It's been 11 years since I traveled through Terminal 1. The refurbished Terminal 1 is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports at the gates; however, some of the power ports were not working. Bathrooms are very clean. The concourses are wide and directions easy to follow to baggage claim. Security was a breeze with no wait time for the TSA-Pre checkpoints. WiFi was easy to connect too and blazing fast. The refurbished terminal is a significant upgrade to the old terminal 1.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
2/10

"missed a 3hr connection"

(United States)

This is a horrible airport to have to travel thru customs at. Literally hours to get through. Last time missed a 3hr connection because of it. Anyway just not good place. Ask question they just look at you? Then answer like you know where your at? Avoid this place at all cost. Especially JETBLUE!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"What a Zoo!"

(United States)

Trip Verified | What a Zoo! For Jet Blue, Terminal 3, it was a 2 minute wait for a kiosk for checked bag. 45 minute wait to drop bag. Then, TSA pre-check and regular are in the same line for F Concourse! And regular line is backed up to easily before where you enter TSA Pre-Check. No waiting at TSA Pre-check line! Terminal 3. TSA has the entrance to TSA Precheck blocked off so that you have to wait in the regular line for 10 minutes before you can get to clear or TSA Precheck entrance.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"closed for the past two days"

(United States)

Trip Verified | Avoid Ft Lauderdale Airport like the plague. I would give this airport negative 5 stars. I had a flight out of Ft Lauderdale today to Cancun to celebrate my 50th birthday with a large group of close friends in Tulum. It’s been raining in all of south Florida for past three days, and due to this, Ft. Lauderdale Airport has closed for the past two days including today. I can understand weather being a major issue resulting in airport closures, but somehow Ft Lauderdale airport is the only airport that has closed. They are currently close and ironically it’s been sunny all day. All of my friends were able to fly out of Miami International Airport which is a 30 minute drive to the south and somehow Miami International did not close at all. And Miami is extremely prone to flooding as it’s lower than Ft. Lauderdale. West Palm Beach airport which is just to the north did not close either. So needless to say, all of my friends are celebrating my 50th in Tulum without me because the airport will not open till tomorrow with the airline not being able to book me another flight for next three days. Worst part is as we are all sitting in the airport waiting for some news, airport staff had no idea what was going on or when they would reopen. I will never fly out of there, heaven forbid it rains a little again and the airport is shut down for a week. What did Miami and West Palm Beach airports figure out what to do that Ft. Lauderdale couldn’t.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Unbelievable waiting times"

(Norway)

Trip Verified | Fort Lauderdale-Hollywood International Airport (FLL) is a total shambles. Unbelievable waiting times to park the plane, to access the luggage area and another two hours for customs and immigration. It really is a disgrace to treat visitors like this. I travel a lot globally and this is much worse than countries the US really does not want to be compared to. In Houston two weeks ago this thing ran extremely smoothly.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"missing connecting flights due to flight delays"

(United States)

Trip Verified | My first plane landed 45 late. They did not open door for another 10 min saying other planes are waiting. Then we were supposed to go through customs, but the guy letting people into customs area was not allowing anyone except those with global entry to go through customs. I showed him my next boarding pass and told him I am boarding now. He said there is not room for me and held me for 20 min standing before allowing to enter customs area. But he allowed those with global entry to enter. How come there is space for them but not for those who are missing connecting flights due to flight delays? This was very very rude. I missed a flight of course and had to spend a night in a cold hotel. I lost desire to fly with American Airlines. What is going on at the airports in USA is totally unacceptable.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This is really disrespectful and unfair"

(United States)

Trip Verified | Every time I use the Southwest terminal I find a couple of flights arriving, so hundreds of passengers waiting to go through the Custom's process and there are always two or three agents but no more. This is really disrespectful and unfair after traveling.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes