Fort Lauderdale Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 182 reviews
2/10
No Skytrax Rating
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1/10

"transfers within the airport are pretty dire"

(United Kingdom)

Not Verified | Fort Lauderdale Airport. I know this isn't in Orlando, but some might be lured by the lower prices to use this airport instead of flying direct to Orlando. We have just used it, and saved £1600 for a party of six, including two children, into the bargain. But was it worth it? Well yes, I suppose it was, but the transfers within the airport itself is pretty dire. There are four terminals, BA arrive in Terminal 4, the hire cars are in Terminal 1, which involves a bus ride and no means of transferring luggage other than to carry it. Luckily we were only doing it one way, on the way back, as our BA flight to FLL was cancelled and we flew direct to Orlando on the 4th February instead of the 3rd to FLL. Bear in mind we are four adults, two children aged 5 and 2, five cases, sundry handbaggage and two car seats and you can see the problem. Ten dollars for two trolleys from the car hire drop-off, up one floor, and outside to the bus. A bit of a scrum, everybody is carrying large amounts of luggage trying to get on. The bus driver did his best, no doubt illegal with the amount of cases stacked on the floors because the racks were full. So round to terminal 4, another ten dollars to get two trollies to wheel into the dparture area, a total of about one hundred yards. You can walk it apparently, but it would take about twenty minutes. Hot, dirty, tired, andand extremely annoyed, the name neither has the glitz of Hollywood and certainly none of the slickness of an International Airport. Once inside things improve a bit. Didn't use the catering so can't comment. Seemed to be staffed by agency staff who's command of English was pretty low in some cases, and the use of some screeching announcer who not only talked too fast but the pitch of her voice made her unintelligible.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"over crowded and poorly manned"

(Canada)

Not Verified | Immigration was over crowded and poorly manned. I am a Canadian, but I can't believe they would make US citizens go through this 2 hour process to get back into their own country. It must be a way of justifying their jobs. I will certainly avoid travelling through this airport.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

Fort Lauderdale Airport customer review

(United States)

Not Verified | I was flying to Casablanca, Morroco from Fort Lauderdale via Dubai on Emirates. First, I get to FLL airport which is one of the worst airports I have ever traveled out of, no airline lounges, hardly no shops or restaurants pre-check in. I had flown in to MIA and took a commuter train to FLL, I had 6 hours to spare in FLL, which I thought I would spend in a nice restaurant or lounge, that did not happen. I will avoid traveling out of FLL in the future. No doubt.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no lounge, no seating, queues for toilets"

(United Kingdom)

Not Verified | I found the airport to be the worst I have experienced since Puerto Plata in the Dominican Republic 25 years ago and I expect that airport has improved since then. You expect long immigration in the USA but 2 hours is very tedious. On the way out no lounge, no seating, queues for toilets, dining, coffee and pretty well everything in a hot uncomfortable environment. Avoid. I presume the Americans don’t really want tourists.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst airport in the USA"

(United Kingdom)

Not Verified | By far the worst airport in the USA I have been to. 4 hours from landing to clearing baggage claim. Horrendous lines at immigration very slow moving with no air conditioning and no water to drink. On departure long lines for shuttle buses to transfer from car rental to terminal and at gate it was chaos with crowds of people standing waiting as not enough seats while people trying to get off planes had to fight their way through the crowds and you couldn't hear any of the announcements as the PA system was too quiet. Very limited food and drink facilities.It seems like they have expanded too quickly and can't cope with the volume of passengers now using this airport.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport I’ve ever seen"

(United Kingdom)

Not Verified | Awful. Held on plane for an hour at arrival and a further hour in queues and baggage reclaim delays. Departure from a small wing of the terminal which was rammed, one place to eat and drink absolutely packed, overpriced and staff openly complaining and arguing with customers. WiFi barely functional (one hour to connect and another hour to post a Facebook review). Everyone stressed. Worst airport I’ve ever seen and I’ve seen a few.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"arrival was fairly smooth"

(Canada)

Trip Verified | We flew into Fort Lauderdale Terminal 3 on December 19, and, following our cruise, flew out from this same terminal on December 30, 2017. Arrival was fairly smooth, and our luggage was at the carousel shortly after landing. On our departure date we had a four hour wait because we had to leave the ship in the morning, while our flight did not leave until mid-afternoon. Although very busy, I considered it fairly easy to get through security and to our departure gate. Our section of the terminal had a couple of fast food outlets/coffee shops, and one sit down restaurant named "Jack Nicklaus" where we ate lunch. Much to my surprise, our meal was quite good, and, (for an airport), reasonably priced. The one recommendation I would make to airport management is to provide some seating at the hotel shuttle pick-up point located between Terminals 3 and 4.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
7/10

"I much prefer to fly out of FTL over MIA"

(United States)

Verified Review | I prefer to use Fort Lauderdale international for my trips over Miami International for a number of reasons, but primarily parking and getting in/out of the airport. I generally do not fly in/out of this airport on international trips as I'll go with an airline that has connections in one of their hubs: typically Atlanta or New York. So I cannot comment on the experience coming through customs at the international terminal. I live in South Florida and they are building a new international terminal, so perhaps the experiences will be improved after that. At peak times it can get very congested and if you're picking up a UBER ride (which has become more popular), the space allotted for them is not large, so that can be a hassle identifying your ride. Communication between you and the driver is key. The terminals I fly through are quite clean (terminals 1 and 2 primarily, and occasionally 30), the security lines can be slow at times, so I always get to the airport 1.5 to 2 hours ahead of my flight. Food selection is OK, and if you're leaving on a late flight, your options may be limited. Parking is pretty good as they have some large parking garages, but if you're parking when it's a holiday or peak travel days, you may be forced to park in one of the remote lots, that's a real hassle. Plan ahead and get there even earlier if that's the case. As for friendliness of staff at the airport, that's pretty much a premium. But despite all of this, I much prefer to fly out of FTL over MIA.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"not a family friendly airport"

(United States)

Unverified | It is hotter inside Fort Lauderdale airport than outside. There is only 2 places to get food for you family. This is not and I repeat not a family friendly airport. When you get to the gates the areas are extremely crowded and limited amount of seats. They should be paying us to fly in and out of this airport.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
3/10

"no bathroom facilities for 4 legged friends"

(United States)

Unverified | I was a passenger on a Jetblue flight to Boston. The flight was originally scheduled to leave FLL at 4:06 p. m., arriving at Boston Logan shortly after 7:00 p.m. However, inclement weather in the NY/NJ area caused what turned out to be a four hour + delay. Although an inconvenience, I understand that these things happen. Traveling with me was my eight pound Yorkshire Terrier. She travels in a Jetblue crate, and sits under the seat in front of me. She is considered one of my carry ons, and the charge for her is $100.00 each way. What I do not understand, however, is why there is nowhere within the terminal for dogs to relieve themselves? During my delay, I was forced to take my dog outside a total of three times, and go through security a total of three times! I feel this is unacceptable, and, with more and more people flying with dogs/cats, cannot fathom why there is no bathroom facilities provided for our four legged friends. Believe that a "hydrant" area has recently opened in terminal one, and feel the same facilities should be provided in each of the FLL terminals.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no