Detroit Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 70 reviews
6/10
No Skytrax Rating
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9/10

Detroit Airport customer review

(United States)

It has been vastly improved since 2002 with its complete rebuild featuring the two new terminals. The McNamara terminal used by Delta and its SkyTeam partners continues to impress me since I wrote my previous review in 2006 (below). The distances in the overlong A concourse are covered effortlessly by the tram system and even the long walk to the end of the B and C concourses feature moving walkways along their entire distance. The best architectural feature is the light show tunnel connecting the B and C concourses with the main complex. The new North Terminal extends this welcoming atmosphere to the non-SkyTeam airlines that use the airport. With the exception of one overly rude person the employees have all treated me well here too and the amenities at both terminals are exemplary. Gone are the days of the old terminal system with their horrible congestion and decrepit upkeep. With Detroit's urban decay they might look to the airport for ideas on how to improve things elsewhere in the metropolitan area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Detroit Airport customer review

(United States)

A great place to change planes as food and other services are noticeably better than most US airports. The corridors are very long but moving sidewalks and a tram make this manageable. Sky Clubs in the Delta terminal are noticeably better than those in ATL and most other airports - less crowded with very comfortable furnishings and sense of space and quiet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Detroit Airport customer review

(United Kingdom)

DTW remains perhaps my favourite airport. I have used Terminal 3 times and encountered courtesy and friendliness from check in and security staff. Shopping facilities are fine Huge concourses but easy to find your way around and lots of seating. I have never had to change flights here so cannot comment on that and my only note of dissent would be the amount of time that it takes to get through incoming security. There never seems to be enough people on the gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Detroit Airport customer review

(Brazil)

The McNamara (South) terminal looked clean and modern and easy to traverse for passengers. However we arrived at and a few days later departed from the North Terminal. The terminal itself is clean and un-crowded but once we got our bags we had to take them up one level then cross a pedestrian bridge over the airport road then down to a lower level go outside and find the appropriate shuttle bus. Rental car facilities are some distance from either terminal. You have to go to the lower parking structure level of either terminal and then take a rather long convoluted trip to the facility. On the plus side I have no fault with the cleanliness of either terminal. Eating facilities were decent. TSA personnel at the North Terminal seemed brusque but that can obviously vary from shift to shift.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Detroit Airport customer review

(United States)

DTW's south terminals (Delta and affiliates) are well-designed and functional with better than average food and beverage options. Ideal for connections but not so much for O&D traffic as there are long walks/rides to the bag claim and rental car facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(United Kingdom)

Arrived from Dulles on Delta. A reasonable walk under the tunnel to the reclaim area. Bags arrived in good time and a short walk to the car park. I was out of the airport 30 mins after landing. Departure to Baltimore from McNamara Terminal. Checked in using self service machines easy to use. Bag drop quick and efficient many desks open so no queue. Security efficient. Walked to our gate but you could take the fast train a good food court and bar near gates A70.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(United States)

DTW is a very nice clean and modern airport with a straightforward layout that is easy to navigate. For all of the bad economic news coming out of Detroit you would never think it from seeing the beautiful airport the city has.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(Hong Kong)

Clean bright tall ceilings lots of windows. The ratio of seats to passengers is good. Same goes for bathrooms which are also clean. The McNamara terminal is one long line with repetitive stations where you can find flight monitors bathrooms ATMs and restaurants. It has even numbered gates on one side odd on the other. The bad : customs agents are not the nicest regional ground employees are stretched too thin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(Hong Kong)

This has become my favorite transfer point if I'm headed anywhere in the eastern US other than New York. DTW is just about the only US airport that strikes me as first world. It's intelligently designed with an internal metro system running the length of the main McNamara terminal and moving underground walkways to connect to the parallel B/C terminal. It's long and big but that's the nature of airports and the transit systems are easy to use and obvious. Food options are pretty decent too with a few choices that rise above the usual food court fare. Immigration and customs are about as painless as is reasonable to hope for given asinine TSA practices that reflect absurdly unrealistic US passenger expectations for security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(United States)

Delta terminal is excellent for making connections. Yes it is long--1 mile long to be exact-- but it's great for exercising when you have a long layover. There are also moving walkways and an indoor monorail that run the length of the A concourse. The A concourse and the B and C concourses are connected by a psychedelic light & sound tunnel. Don't rush if you don't have to-take it all in! Facilities terminal-wide are excellent with the best dining options in the A concourse although if you like burgers there is a Fuddrucker's in the C concourse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no