Detroit Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
6/10
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4/10

Detroit Airport customer review

(United States)

DTW's south terminals (Delta and affiliates) are well-designed and functional with better than average food and beverage options. Ideal for connections but not so much for O&D traffic as there are long walks/rides to the bag claim and rental car facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Detroit Airport customer review

(United Kingdom)

Arrived from Dulles on Delta. A reasonable walk under the tunnel to the reclaim area. Bags arrived in good time and a short walk to the car park. I was out of the airport 30 mins after landing. Departure to Baltimore from McNamara Terminal. Checked in using self service machines easy to use. Bag drop quick and efficient many desks open so no queue. Security efficient. Walked to our gate but you could take the fast train a good food court and bar near gates A70.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(United States)

DTW is a very nice clean and modern airport with a straightforward layout that is easy to navigate. For all of the bad economic news coming out of Detroit you would never think it from seeing the beautiful airport the city has.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(Hong Kong)

Clean bright tall ceilings lots of windows. The ratio of seats to passengers is good. Same goes for bathrooms which are also clean. The McNamara terminal is one long line with repetitive stations where you can find flight monitors bathrooms ATMs and restaurants. It has even numbered gates on one side odd on the other. The bad : customs agents are not the nicest regional ground employees are stretched too thin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(Hong Kong)

This has become my favorite transfer point if I'm headed anywhere in the eastern US other than New York. DTW is just about the only US airport that strikes me as first world. It's intelligently designed with an internal metro system running the length of the main McNamara terminal and moving underground walkways to connect to the parallel B/C terminal. It's long and big but that's the nature of airports and the transit systems are easy to use and obvious. Food options are pretty decent too with a few choices that rise above the usual food court fare. Immigration and customs are about as painless as is reasonable to hope for given asinine TSA practices that reflect absurdly unrealistic US passenger expectations for security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(United States)

Delta terminal is excellent for making connections. Yes it is long--1 mile long to be exact-- but it's great for exercising when you have a long layover. There are also moving walkways and an indoor monorail that run the length of the A concourse. The A concourse and the B and C concourses are connected by a psychedelic light & sound tunnel. Don't rush if you don't have to-take it all in! Facilities terminal-wide are excellent with the best dining options in the A concourse although if you like burgers there is a Fuddrucker's in the C concourse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Detroit Airport customer review

(Germany)

My first connection flight thru Detroit. I sat business from Frankfurt so I was early off the plane to immigration. That part was handled virtually in 5 minutes. Very empty friendly staff - have seen that different in other US hubs. We had a delay ex Frankfurt I still managed my connection within less than 30 minutes between both flights. The facilities seemed to be ok. I had hardly any time to look around. Looks like an airport you can stand a layover.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Detroit Airport customer review

Nice and clean but whoever came up with the stupid parallel and long terminal design clearly lacked imagination and must have been a runner. I don't know why they thought having only 1 connecting tunnel between terminals was a good idea and then made the main terminal super long but I think it could have been better designed. Never had a chance to check out the retail since I am too busy trying to make the connection. All I can say is that if you are connecting from a large jet to a regional flight have at least 45-60 mins between connections.
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4/10

Detroit Airport customer review

I connected for the first time in DTW with NWA. As previously mentioned the McNamara terminal is indeed VERY long. However it does have moving-steps and alas: its own metro system (with red trams like NWA's planes) - with tram stops along the way. Also the terminal is immaculately kept with a clean decor and floor to ceiling windows throughout. Add a wide array of dining and shopping options and you've got an award-winning product. Definitely better than ATL and even better than the pleasant Delta terminal in CVG.
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4/10

Detroit Airport customer review

Detroit Airport is one of the most interesting airports. Uniquely long stretch from one end to the other very clean facilities good dining and interesting duty-free shops. I loved the fact that the airport has a tram that travels very quickly from one end to the other at the top corner of the building. However security staff are not friendly especially the immigration sector when travelling in and out of Detroit to Tokyo.
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