Detroit Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
6/10
No Skytrax Rating
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4/10

Detroit Airport customer review

Nice airport easy directions. I arrived and departed at the Edward H. McNamara Terminal. Terminal was very clean and you found everything to eat or a quite area to read. Nice is the as well the Tram that you brings you easily from one end to the other. At Security you was asked in a very friendly why you are leaving and it was a smooth way from check in to the gate.
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4/10

Detroit Airport customer review

I found Detroit airport to be an easy airport to get around in. I arrived at the Smith Terminal and found the check in at American Airlines very quick and easy. I saw the line for security and thought it would take forever but moved along quite quickly and left me with about two hours to go before my flight. There were limited amount of places to eat Quiznos was every where and not much else. You could get a beer for an inflated price.
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4/10

Detroit Airport customer review

I have transited the DTW airport numerous times and found that it is a great facility. I arrived at gate 78 and my departure gate was gate 6 with 15 minutes to make the flight. Jumping on the tram made this easy and doable. Once you understand (it is easy) how to use the tram you can be in any part of Terminal A within minutes. If you have time there are a variety of place to eat that can fit any budget and many places to shop. There is an intriguing water/fountain feature in the middle of terminal where its fun just to people watch. The facility is clean with lots of bathrooms and really easy to get around.
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4/10

Detroit Airport customer review

For BA passengers the new terminal is a vast improvement from the old terminal BA used (1 food outlet /1 shop (always closed). On arriving the immigration/customs queues were quite long and slow must have waited 30-40 minutes. Checkin and security flying out was painless. The terminal design is not for everyone a narrow mile long structure with gates on each side. Plus Points; Lots of space and seating plenty of eating places easy to navigate and very clean. Negative points: The choice of eating places depends on where you are. If you want to see whats on offer at each place you need to spend time and walk a lot. Shopping is quite limited. All in all a very good airport
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Detroit Airport customer review

Having used both the McNamara and Smith terminals I find it safe to say that Detroit Metro is almost two different airports in terms of quality. The new McNamara terminal used by Northwest and its SkyTeam partners is a monumental improvement in terms of quality over that awful old Davey Terminal. Some distances can be long but unlike many airports of this size there are moving walkways (and the A concourse tram) the entire distance to your gate. The architecture though not entirely cutting-edge is very light and welcoming and the center mall area contains a wealth of dining and shopping. The Smith terminal (which serves all non-SkyTeam domestic airlines) on the north side of the airport is uncrowded but astonishingly dilapidated and depressing as some reviewers mention below. The new north terminal that is now being built will be a welcome relief from this antiquated and obsolete relic.
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Detroit Airport customer review

A great airport - clean modern well organized. The dining and shopping choices are excellent and I really don't mind having to spend a few hours in this airport. It's quite comfortable. Clearing customs is always fairly quick and efficient and the people who work at this airport tend to be very friendly and helpful. Even though I am not from Detroit when arriving at this airport from abroad I already feel home.
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Detroit Airport customer review

As a resident of the Detroit Metro area I have to say that the new terminal is definitely an improvement over the old one. Definitely get to this airport early - traffic can be horrible in the area and you'll want the extra time to clear the security. But once you get through the checkpoints the MacNamara terminal offers many opportunities to relax and enjoy yourself before your flight. You can catch a beer and a game (and a smoke if you so desire) in one of the bars peruse the various shops around the terminal or simply read a book or magazine that you can purchase from many different kiosks if you didn't bring one with you already. Generally very clean spacious-feeling and easy on the eye.
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Detroit Airport customer review

I was pleasantly surprised by DTW. The terminal is modern design is attractive food and shopping provide great selection and the staff no matter if airport or other is usually very friendly (not common at US airports according to my experience) - plus good news for smokers there is legal spot for smoking Fox Sport Bar right across the Sky lounge. Even the immigration process and customs are smooth and quick without pointless hassling and abusing the power of uniform. I admit the terminal is very long and narrow and can get crowded easily and the inside terminal tram can be confusing for first time visitors but the atmosphere and facilities are good and definitely beats majority of the US airports.
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Detroit Airport customer review

I booked a ticket from Atlanta to Amsterdam via DTW on Northwest Airlines. After hearing the rave reviews about the new WorldGateway I had high expectations for it. However as soon as I stepped out of the gate I realized I had been let down. There are only three tram stations in the entire mile-long terminal so some walking is needed. It is easy to walk such distance in a normal scenario but toting a carryon bag does not help. Also senior citizens who have some difficulty walking will find the airport to be miserable for the same reason. The terminal is actually quite narrow so crowds cannot disperse too easily. If a family of eight or nine stops to look at an airport map a bottleneck will ensue as two or three people at a time try to make their way around the family. Besides the walking and crowds the choice of dining is minimal- besides the normal fast food chains and two or three restaurants there isn't too much more to expect. I found that my packed peanut butter sandwich was better than what most stores offered. After returning from Amsterdam I was faced with perhaps the rudest customs agents I have encountered. The agents barked orders to people who hardly knew English and made no efforts to explain things to them. In every other city I have cleared customs I've been greeted with a pleasant "welcome home!". Not this time. The man behind the counter grumpily stamped my passport and bade me farewell. Detroit's new terminal isn't all it's made out to be and I will make a point to avoid it in the future.
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Detroit Airport customer review

I've flown (international flights only) in and out of DTW several times since the new NW terminal opened and I can't believe what a massive improvement it's been. The food and shopping are great and the NW Worldclubs are really really nice. But coming in from London once our NW flight was prohibited from deplaning until all the passengers from a previous flight had cleared passport control. We had to stay on the plane at the gate an additional 50 minutes after landing and most of us missed our connections. The explanation the airport provided was that there was some rule permitting only one flight to clear passport control at a time - something I have never heard of at any other airport - and we were encouraged to write to the local legislators to complain. It was an utterly bizarre experience and one I still don't understand.
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