Detroit Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
6/10
No Skytrax Rating
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Detroit Airport customer review

(United States)

What should have been a simple flight turned into a nightmare. Gate C24 boarded plane was told plane there was a problem had to de-plane and walk all the way over to Gate B18 and get on a second plane. Then told there was another fault had to wait 20 minutes for them to fix it after 20 minutes we had to again de-plane and walk back to the C24 Terminal. Now on third plane - waiting. To compensate they offered me a complimentary can of pop and pretzels. A lousy airline!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Detroit Airport customer review

(Germany)

Great stopover-airport to use for immigration. Immigration is always empty and within few minutes you are through the process. The airport itself is large but they have a train going thru the terminal which avoid long walks. Shops are ok. It is certainly a lot better than what you heard and read about the actual city of Detroit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Detroit Airport customer review

(United States)

This airport is very large and long. It is just one tunnel. There are 3 train stops throughout the McNamara Terminal. However there are constant announcements telling people the time in Japanese Spanish and English. I can't however rate the restrooms due to my non-entering. This airport is very large and spacious. There is never a contest for seats.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
10/10

Detroit Airport customer review

(United States)

McNamara (Delta's) terminal. Very fast security (<5 min) very clean aesthetic and airy. Very helpful staff good places to get a snack or a good meal that range from common and affordable chains to exclusive restaurants. Love their VINO bar. There is a hotel inside the terminal and free internet for 30 min. Very rare delays. Very fast luggage delivery. Probably the best airport in the country and the best place for transit. Very limited public transportation. Plenty of parking - the closest one (2-10 min walk to the terminal) is expensive - 20$/day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Detroit Airport customer review

(Philippines)

Probably the best US airport. Customs and immigration very efficient. Out of the customs queue in 30 minutes (including re checking bags for connecting flight from an international arrival). TSA not surly as in other US airports. Good facilities and eating options. Free wifi but limited to only 30 minutes. Would make this my transit point when visiting Eastern US.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Detroit Airport customer review

(Germany)

Delta uses Detroit for international flights. Good for return flights to Germany when you do not need to go through customs. Stopover time was little less than one hour and no problem. Walking distances are fair and they have a train to make it faster to get from one side to the other. OK duty free and other retail options. A convenient hub to go through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Detroit Airport customer review

(United Kingdom)

Choose Detroit as a gateway airport on my journey from the UK via Amsterdam to Phoenix. Reviews promised reasonable TSA and a comfortable terminal with a train inside it. These promises were kept! The a/c docked at 2.23pm. At 3.23 I took a seat by the gate for my connecting flight. I'd allowed 2.5 hours for transfer and I did it 1 hour. Immigration were helpful - there were few US nationals and lots of internationals so they processed the US nationals in the US only area and then opened it up to non USA passport holders. Sensible. Flexible. Customs were fine. Next help was on hand to ensure transferring passengers sent their checked baggage to the right place. TSA processed us fairly and efficiently and before we knew it we were out in the terminal. There are 2 trains which shuttle back and forth incessantly so it's a quick way to the far end gates. Terminal staff seemed happy and helpful - even ground crew were getting merrily on with the work. The place had a very relaxed atmosphere though it was early afternoon with few flights. All in all it was a very good experience. I'd recommend Detroit as an easy entry to the US.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Detroit Airport customer review

(United States)

DTW is my home airport so I may be a little bias. Flew out of Delta terminal and it is still a world class terminal compared to other airports. Great restaurants and a lot of shopping to pass the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Detroit Airport customer review

(United States)

Flew in here for a transfer for the first time. It is probably one of the nicest major airports in the US. Well laid out lots of restaurant options tram to get from one end to the other of a very long terminal. All gate staff very nice. Cannot speak of terminal side stuff as only there for a transfer but for my next international trip would not hesitate to fly in and out of here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Detroit Airport customer review

(United Kingdom)

Using this airport has always been our preference for entry into the US. Recently the care and support we received from so many employees at the airport along with officials has been outstanding. My in-laws traveled there recently with our son who has learning difficulties and they made every effort to make his passage through the facility as stress free as possible. At other airports help has been offered grudgingly and resentfully - here at Detroit Wayne it was offered professionally and effectively.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes