Denpasar Bali Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 228 reviews
4/10
3 star Skytrax Rating
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10/10

"went above and beyond"

(Australia)

Not Verified |  Needed wheelchair assistance yesterday at Bali airport and this lovely young man called Alvin went above and beyond in assisting us. Cannot praise him enough. I hope I meet him on the way out. However on arrival I had to navigate stairs from plane and onto the tarmac.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
6/10

"Mixed experience at Bali Airport"

(United Kingdom)

Trip Verified | Mixed experience at Bali Airport. The arrival was really good, very short queue at the Visa On Arrival desks, immigration was also very quick and as we had completed the on-line customs declaration we were through the airport in around 30 minutes. We did use the toilets in the baggage area, which weren't the best, but there was soap in the dispensers and the hand dryers worked! The departure process was not great, the queue for security was long and slow. Once this was cleared immigration also had a long queue and was slow. Staff were pleasant enough, but it is a bit tedious. Well worth checking in at least 2 hours prior to your flight.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"One of the worst international airports"

(Indonesia)

Trip Verified | One of the worst international airports. Lounges closed, toilets without toilet rolls, broken faucets, trickling water in the faucets .. hard to believe they just hosted G20 in Bali! One the contrary immigration and checkin was smooth
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Strip searched at this airport"

(United Kingdom)

Trip Verified | Strip searched at this airport on arrival. Despite explaining I had worked as a nurse and left role after the pandemic due to PTSD. Customs officer was very rude and asking a lot of questions about my current occupation in construction and how I can afford to travel so much and why I am not married with wife and kids. I'm actually traveling because if I didn't this winter suicide was likely. I have PTSD from working through the pandemic on covid wards. I believe I was profiled as a drug dealer due to appearance or ethnicity and traveling alone as a male. Horrible experience. Never have I been strip searched in my life and I believe they had no good reason to do so. No one else stopped was strip searched but I was the only single male. Horrible experience.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"passed through 5 checks of various types"

(Australia)

Trip Verified | Just terrible. Had to pass through 5 checks of various types with each one causing aggravation and issues. Every attendant took it upon themselves to find a problem with our luggage or anything else possible. Then after 2 luggage security checks we bought a few drinks to replace what had been confiscated, only to find another hand luggage search to enter the boarding gate where our new drinks and other liquid items where again taken away. All the Bali smiles were not to be found at Denpasar. I doubt I'll bother going again, Bali's only ever been Thailand's intellectually limited little brother anyway. Who needs the hassle.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"take your lighter when you go through security"

(Sweden)

Trip Verified | take your lighter when you go through security. And no one can answer why.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"queue at immigration is simply unacceptable"

(Malaysia)

Not Verified | The queue at immigration is simply unacceptable. The number of officers should be increased to handle this increased traffic. The wait is an hour long and more and travelers are already tired from the flight. Please address this so that you (The Immigration Dept) do not spoil Bali for your wonderful tourists.
Experience At AirportArrival Only
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"every restaurant was closed"

(United Kingdom)

Trip Verified | We are flying to Scotland from Bali with our flight not until 00:05. Due to this time we had to spend 100k idr to keep our bags in storage while we wandered around all day waiting for our flight, even to do this was a hassle as there's barely any signs and we we're sent on a wild goose chase trying to find luggage storage. They do not let you check into the airport until 3 hours before your flight so we found ourselves wandering for 10 hours with no money left. Leaving the airport and entering we were harassed by people trying to get us to get in a taxi after continuously saying that we were not going anywhere. Some people followed us for a good 5 minutes. We decided to get something earlier then get dinner at the airport. After waiting ages in the check in queue, we were starving. If only we knew that by the time we got there, every restaurant was closed except for a place that sold croissants for 100k idr each and a diner that had just sold out of its last microwave chicken burger even though the airport had barely anyone in it and all sandwiches except plain cheese or plain ham which were tiny and 65k idr each. They do have a smoking area in the airport but confiscate any lighters at security and do not sell any in the airport. They also do another security check after you get to the departures lounge, going through everyone's bags and even seen them taking water bottles off people that had been purchased in the airport after security. By far the worst airport I have ever been in and have been to many places in the world. Be prepared before going here or you'll be left completely disappointed.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"very friendly staff"

(Greece)

Trip Verified | Bali international airport is a simple modern airport that serves the most busy island in the world. Under these circumstances it doing very well. Average lounges, no special amenities, very friendly staff. Often delays cause big air traffic.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"taxi system is a scam"

(Indonesia)

Not Verified | I live on Bali for 10 years now, and I've seen the taxi touts and the taxi company's (there is only one official one allowed, and it is not the trustworthy Bluebird taxi) bad behavior, inflated prices and outright aggression, especially at the so-called 'official' taxi counter. Don't take them, they are simply not safe either. It is a disgrace how tourists who just arrived are being cheated by them. Arriving on Bali airport will let you be the victim of aggressive taxi touts who literally double, triple or quadruple the price, depending on how gullible you look, especially at the 'official' taxi counter. If you ask questions about it they will threaten you. The airport taxi system is a scam and gives Bali and the Balinese a very bad name. The airport should get its act together and finally do something about it. Until then, go to the first floor (the departure area) and take a Grab taxi (Grab is the Southeast Asia equivalent of Uber and is safe and reliable).
Experience At AirportArrival Only
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no