Denpasar Bali Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 233 reviews
4/10
3 star Skytrax Rating
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3/10

Denpasar Bali Airport customer review

Arrivals are a nightmare with long lines and the requirement to purchase a visapresent passport and have visa checked. Once through this are pick up baggage (slow) and then walk into a sea of signs and drivers. Not the best experience but through in around an hour at 10.30 on a Sunday night. Departure was much smoother although multiple security checks and searches were interesting. Check in (star class jetstar) was quick as was customs. JAS Business lounge was excellent but boarding aircraft required another two security checks (one x-ray and one by "Qantas" security doing bag searches and pat downs. Overall the airport has improved considerably (5 years since my last visit) and in comparison to some other airports I would rate it fair. Note: duty free and shops remain expensive.
no
1/10

Denpasar Bali Airport customer review

This airport is dreadful. Security is chaotic immigration takes forever to get through and is understaffed the meeting area for hotel car drivers is too small and crowded and the business class lounge is similarly awful. And what is really infuriating is that they charge 150000 Rupiah to depart. I make annual trips to Bali and I ask myself where does the money go?. A necessary evil I guess.
no
1/10

Denpasar Bali Airport customer review

Dreadfully long wait on arrival at Denpasar airport. It was pandemonium with many flights arriving on a Friday afternoon and only 4 immigration counters open. Waited in the queues for over two and a half hours - hot and uncomfortable with young children and the elderly particularly suffering. Needs crowd control to organise the traffic of the public as people forgot their manners and queue etiquette went out the window in the stifling conditions. Not good enough considering the enormous amount of tourists providing Bali with an economy. However departure was a much smoother process.
no